Hey everyone!
Thanks for sending your save files via the email address provided by Thorlof, the issue is currently under investigation by our development team.
Feel free to share additional affected save files, either via the email above, or a link if you decide to upload it externally.
Let us know if there's any additional questions!
Hey @blendmode !
Thanks for the suggestion! As someone who appreciates neatness in my city, I definitely like it! So I've gone ahead and forwarded your suggestion to the development team.
As usual with suggestions, we can't guarantee if something will be implemented/changes will be made, but the team will definitely take a look at it and see if something can be done.
Let me know if there's anything else I could help with!
Hello @ValkyrArthurias ! Welcome to Discussions!
Sorry to see that you're having issues with the building skin overlay, covering the upgrade residents and happiness buttons.
Would it be possible to also provide us a short clip, showcasing the exact behaviour? We'll be happy to pass the information on, once we've received the clip as well.
Hey again @Xebaxtian93 !
The development team would like to take a closer look at this issue. Would it be possible to provide us with your save file that's affected?
Simply uploading it to a free provider and sharing the link would do fine.
They also suggested checking if the issue persists upon restarting the game, as this could not be reproduced when testing the scenario internally. It would also help if you would let us know if you're using any mods on your game.
Hello @ElonGVieira ! Welcome to Discussions!
First, let me apologize for the delayed reply. I'm also a little confused about the exact issue here. Could you please elaborate on the issue, or potentially share another screenshot of the house in question to show occupancy?
Hello @Ki37xVU ! Welcome to the forums!
I apologize for the delayed reply!
Thanks for reporting this issue. I've forwarded this information to our specialists for further investigation, let me know if there's anything else I can help with!
Hello @Xebaxtian93 ! Welcome to Discussions, and apologies for the delayed response!
I'm sorry to hear you're unable to move cargo between islands. I've collected the information you've provided and reported the issue to the development team. As soon as there's more information about it, we'll make sure to post it in the News & Announcements section of the forums for Anno 1800.
Please let me know if there's anything else we can help with!...
Hello there @HopiHipoKrauS4 and welcome to Anno 1800 Discussions.
We can only help in English on this Discussion board. This is because we try to avoid automatic translation tools that could cause potential misunderstandings. Instead, we feel it's better for our players to speak to Support Agents as well as other players who speak their preferred language.
If you'd like to continue here, I'd just need you to translate the post for me. I'm sorry for any inconvenience this causes.
@robinotwilliams Hey there, sorry to hear you're missing those ornaments! Were you able to give the steps suggested by @Humility925 a try? I also recommend ...
Read more@Scott_Harrison Hey there, sorry to hear this occurred! Could you share some screenshots of this issue? Also, are you able to load an older save game and see if this reoccurs?
Hello @JulianMill thank you forreplying to us and trying this step.
These graphical issues could be caused by a number of things. To help narrow the cause down, could you please run through all the steps in this guide >
https://www.ubisoft.com/help?article=000061047
Should none of the steps work for you, I invite you to create a support c...
Hello @blendmode thank you for getting in touch with us about this.
Can I ask how long on average are you waiting for the loading to complete and are you able to provide a video clip showing the wait?
If you visit another island and interact with it, then come back, does the airship delay stop occurring?
Hello @Cpt-Wenchbane thank you for also mentioning these missing items from your Pre Order of the Season Pass. I have passed this information onto our Anno team and I will merge your thread with another player who also recently had this issue. Thank you.
For the Twitch items that may have gone missing, we would need to see an image of this redeemed and claimed in Twitch, in your Drops menu and ask you to contact us about this here, so we can check your account for drop history >
Ubisoft Email/Live Chat support > ...
@blendmode Hey there, thanks for reporting this! Could you confirm whether this issue persists after verifying your files?
Hello @fluffycat2021 thank you for getting in touch with us. I can confirm the missing Trade Union building in the Eden Burning scenario was reported to us previously and is still under investigation. I will let our Anno QA team know that this issue has also affected you.
Can you please try verifying your games files within the game launcher, to see if this is a corrupted or missing file that may be causing this issue? >
Ubisoft Connect > https://www.ubisoft.com/help?article=000060529...
Thank you for bringing this to our attention blendmode and for highlighting the difference between the two trade offers when selling each ship.
I will report this to our Anno team, if you discover any other ships that this affects in the game do let us know, thank you.
Hello @RadicalZeal thank you for getting in touch with us about your Pre-order bonus content.
Looking into this issue, I found conflicting information about if this issue was fixed or still under investigation - I have passed your details onto our Anno team, along with your case details. Hopefully, we can look into this missing ornament issue again and update you soon, thanks for bringing this issue back to our attention.
Hi all, sorry to see you're running into this issue! I've passed this information over to the team for investigation. Please keep an eye on this forum for further updates.
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