Hi @MattieD2504 and @oxyoxy_240 , thanks both for reaching out about this. I understand you've both faced crashes once you've loaded into an Anno 1800 game, which is very unfortunate. I'll be happy to help get this resolved.
@MattieD2504 , can you start us off with the steps in the ...
Hey @Stykar , thanks for reaching out about this quest!
What does the Quest Details page for this quest show? Are any objectives at all listed on it?
Can you recall the last activity you did in the game, or what the last objective you fulfilled was?
With this information I'll be better able to see what point you are at and how to proceed 
Heya @MrDragonfyr 
Sorry to hear about this freeze you're having in the New World! I can certainly recommend running through the steps in our troubleshooting gu...
Heya @mercolkc , thanks for posting about this! I understand you've not been able to upgrade your Artisans, even though it is using resources when you try to do this. I'm not quite sure why that is happening, but I'll be happy to work with you to get it figured out 
Can you run through our ...
Hey @CapPrice17 , welcome to Discussions
I've had a look around, and I don't see any other reports of these items being unavailable, so I'm confident you'll be able to find them in-game. I don't have a deep enough knowledge of the game myself to be able to offer guidance, but maybe someone from our community will be able to point you in the right direction.
Great to hear it, @FrankVanDamme ! I hope you have a good time in 1800 with its expansions
Hello @Eredrim-0 and welcome to Discussions.
My apologies that you're having such a frustrating experience after purchasing the Season Pass and Cosmetics Bundle from Epic Games. Were you able to complete the steps provided by ...
Hey @TheInnerEnemy!
I'm sorry the quest isn't registering for you either but thank you for providing us with that additional information about everything you tried. Our teams are still investigating this, but we don't have a resolution as of yet. I know this is probably beyond frustrating and I'm really sorry about that.
Glad to hear it's fixed for you after reinstalling on the C Drive @nightmare272! Definitely let one of us know if there's anything else we can help with. 
Glad you like them @Asterix201252!
Hey there @nightmare272 , thanks very much for letting us know that the files still will not load - my apologies for this. As Ubi-Milky mentioned, this means the files have corrupted, and we unfortunately don't have any means to recover them.
To minimise the chances of this happening again in the future, I'd recommend making sure to check all the steps in our troub...
Heya @Asterix201252 - agreed! I'm confident our team will be doing everything possible to get this looked into.
Just to let you know, I went ahead and made a couple of changes to ...
Thanks for the reply @nightmare272
It sounds as though your save file may have become corrupted which is why the game is unable to locate or load it. This can sometimes happen if a game save was interrupted or the game crashed at any point.
As you are using Cloud saves, can you please see if your cloud save is located here >> C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\4553
Your local hard drive saves are also located here by default >> %userprofile%\Documents\Anno 1800\accounts
If you can find your cloud save, are you ab...
No problem Asterix201252 and thanks for the feedback on our pinned post, I will share this with the wider support team as a suggestion for bug reporting informative posts, in general, to be considered!
Hey Asterix201252 thank you for your query. Without going into too much detail about Ubisoft policies, if a player tells us they have created a support ticket on the forums, any Support agent can find that ticket without needing the case number so our agents should be able to further assist you. Our company has certain GDPR rules about what can and can not be posted on the forum - case numbers are one of them - we must delete them from public view to keep in line with our GDPR policy for security, that is all I can say on the subject, however! Thanks for creating a case with us for further investigation.
Hey @BGiantMountain thanks for getting in touch with us again.
I appreciate you have recorded some footage and provided save files for us, that is great, however, our Anno team will not investigate this issue further until you have tried running the game without mods.
If you are using a modded game save and game files and anything goes wrong with your game, we can not advise or investigate, until we know the same issue occurs with the mods removed from your game.
Could you please completely uninstall any mods on your game Kinhsgrove or otherwise,...
Hello @Deus_Golum, thank you for listing what troubleshooting steps you have tried so far.
I have gone ahead and created a private support case for you and you should receive an email from us shortly. We will do our best to help you with this issue with 1 to 1 support, instead of over our public forums, so we will lock this thread now.
Please check your email inbox for our message soon. You can view your case, add a comment, or files to your support case, anytime, by clicking on this link here > ...
@nightmare272 Hi there and thank you for the additional information 
Apart from running the game with admin rights, could you please try to also run Ubisoft Connect with admin rights and see whether that helps?
Please let us know after 
...
@Asterix201252 Hi there and thank you for providing your save game Our colleagues will take it from here. I've also deleted your case number, as that is sensitive information and shouldn't be posted in public.
Thanks again!
devtrackers.gg
I've gone ahead and updated the link to the SFC Scan guide in Ubi-TheBerry's post, and