Anno 1800

Anno 1800 Dev Tracker




06 May

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @lange_weile,

At the moment you are posting in our English-speaking forum for the game, if you can use a translator to post your question/issue in English, we will be able to advise you further on these forums, as advised in our forum rules.

Alternatively, you can also create a support case with us on our Ubisoft Support website, for help in your preferred language, where we may have bilingual agents available to help > ...

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05 May

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thanks for the reply @spawndierepeat, I can see our QA team was also able to reproduce this bug also, and we are currently investigating a fix for this. Thanks for bringing this bug to our attention and thank you for the report 👍

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello poppadum thank you for trying to verify your game files. I have passed your google drive images and autosave onto our Anno team. It appears this issue has already been reported to us and we are planning a fix for it in a future update if all goes well 🙂 Thank you for helping us provide more info to the team investigating.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @katje-katrien thank you for your post and thank you for the update on your missing tree ornaments in this scenario when playing through again after the 14.1 update and deleting your previous save files.

I think the Ubisoft forum, in general, has been acting a little strangely today, as I also saw Ubi-TheBerrys post appear to be the last post, but this has now since been updated in this thread to display your name instead.

I think the forum gremlins are up to their old tricks again today, I believe it is just a temporary visual issue however and seems...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @cocomelody2019 thanks for reporting this to us, we have an active investigation ongoing into mine building as some players have previously contacted to say that they are unable to build certain types of mines on certain isalnds. I believe this to be a bug at this time, thank you for providing that image.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @charlesdecp thanks for getting in touch with us, this is a known issue to us at the moment and our dev team are looking into fixing these unlocked achievements in a future update, so they appear locked again. Please keep checking our Anno union blog for any future update patch notes that mention this bug, for any further updates >
https://anno-union.com/updates/

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello everyone thanks for getting in touch with us and letting us know you have been experiencing performance issues and lag in-game, when placing certain objects or playing past the 1-hour mark.

In order for us to look into this further, could you all please try running the game in both DirectX11 then DirectX 12 to see if you notice any improvement?

In addition to this, please run through all the steps in our troubleshooting guide to make sure your game files are verified in case of any corruption and all your drivers are fully up to date > https://www.ubisoft.com/help?article=000061047

If you are still having issues after following these steps, can you please list the following information in this thread to help us investigate? >

    ...
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Comment
    Ubi-Thorlof on Support Forums - Thread - Direct

If you had mods installed and in use when the update for Anno 1800 released (April 12th), even if you later uninstalled them and verified your files, you will need to load a savegame from before Game Update 14 since all savegames created post GU14 with that mod still active will have this issue.


04 May

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello brumiros, thanks for your reply. I also looked into this investigation and can confirm that when taking over a player-controlled island in multiplayer, only some resources are gained, but items will not be gained. I also can also not see a mention of this in our most recent update or patch notes under the 'multiplayer' changes, so I will pass this onto the Anno team as feedback.

Sorry for any confusion caused, if you would like to provide more feedback on how you feel about this multiplayer change, please do post about this in our General Discussion area of the forum now we have confirmed this is not a bug, thank you > https://discussions.ubisoft.com/category/649/general-disc...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello wreckingball06 I can confirm, we would have to advise you to do a fresh reinstall of the game, without any mods installed and even start a fresh save file, to be able to check if this issue was still present in the vanilla version of the game, in order for us to be able to offer any further troubleshooting or report this as an issue to our dev team.

Thank you for however letting us know that the name of the mod it was you were using is also called Spice It Up, this may make other players aware who are visiting this thread, after encountering in-game issues when using mods.

Further, to your question, I have actually opened up an investigation into the unbuildable min issues for players who contacted us about this who as far as I could see were not using any mods.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thanks for the update mrdragonfyr I am happy to hear you were able to get your game working correctly again, despite having issues with mods you have installed. I apologize we were unable to advise further, but Im glad to see you are able to play on. That is a beautiful shot of your settlement by the way, much more organized then anything I have ever built!

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thank you very much for creating a case with us nelsitopuglisi, I can see it has been escalated to another team, but I will gather the files you were able to upload and create a new investigation into this.

If anyone else is checking out this thread now, please try verifying your game files, to see if it can fix the issue. If not, please follow Ubi-Peaches instructions above to help us with this investigation.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello elzaruza, thank you for your querying your Steam motors inventory.

Could you please check your in-game Production, Inventory and Speciality Exports menus, to check if this Steam Motors production is being used somewhere other than a trade route, as AW7 also mentioned, it may being used as an input somewhere in your game or perhaps a quest?

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello bloodlex2 thank you for your post.

Could I please ask you to clarify what this request is for my own understanding of it, please?

When you say you 'lose a saved camera location', do you mean you focus your camera on a particular island or building, save your game, then exit the game, then upon reloading the game, you are looking at a totally different part of the map, or is the issue something different?

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello Bloodlex2 thanks for getting in touch with us about these game crashes.

Can you let us know what resolution and aspect ratio both of your monitors are, so we can make note of this?

As a workaround I believe you may be able to change your game resolution using your game settings file and editing your resolution listed in the file, using a text editor then saving it, before launching the game > %userprofile%\Documents\Anno 1800\config\

If you use the Steam version of the game, you can also sometimes specify the monitor you want to use in your launcher settings and set a launch argument command line for the game such as, refresh [rate],-w [width], -h [height] as explained in this guide, which may be an option for you >
https://help.stea...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @bloodlex2 thanks for the reply.

If you happen to see this happen to see more English language examples, in your Polish translated version of the game, could you please send us some screenshots of this in the thread, as our Anno team like to be able to view examples of any visual issues in a players game, before we open a new bug report, thank you.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @dandan-teng thanks for reaching out to us and providing these images.

The Bombing weaver resource input should be fixed as of Hotfix 14.1. Can you please update your game and let us know if this has been fixed for you also?

As for the minus timer for the different seasons, this is currently one of our known issues, our dev team confirmed this issue will occur if the timer is not switched to monsoon, but this may be changed by the Anno team in a future update.


03 May

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@mayosa7

Hey there,

No worries! I've passed your report on to the team. Cheers!

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@melympia

Hey there

Can I also ask you to test after a clean boot and see if the same issue occurs?

Comment
    Ubi-Orion on Support Forums - Thread - Direct

@pavelpru

Hey there

The first thing you've mentioned we did raise with the team and they came back to confirm it was working as intended as it stands. As you've mentioned for players who already own the DLC it is still available in-game.

I will raise the other two things you've mentioned, the mouse cursor scaling and the exclamation mark covering the count.

Thanks!