Anno 1800 Dev Tracker

Great stuff @Asterix201252, I have managed to locate your case and have now forwarded this over as it does indeed seem to be an issue there.

Just to keep you in the loop - I have closed the ticket and as always - much appreciated for your input there.

Should we require any additional information for reproduction purposes, we may update the thread accordingly.

Until then, if you have any further queries or run into any other difficulties, feel free to reach out at any time!

Hey @ETESZ1, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into.

Can I check if you possibly tried shutting down Epic Games Launcher and then running Ubisoft Connect launcher and starting the game through there instead?

Let us know and we will take it from there!

Hey @Pregolli, thanks for getting through to us and forwarding details of the quests you're unable to complete due to its objective.

Before we're able to forward it over, for reproduction purposes, could I ask you to provide us with your save file where issue is present? Do mind I noticed that you've attempted to do so already, however in order to upload the file itself, you will need to use any external file sharing website and then just simply share the link in this thread, when you'll have a chance.

Hey @Npp92, thanks for getting through to us, welcome to forums and sorry to hear you are affected by this as well.

I've had a closer look and can see that we're yet to have any updates, therefore apologies about the inconvenience this may cause for the time being and as soon as we will have any further information to share with you all, we will post it here, in our official forums, so keep an eye.

Until then, should you have any further queries, let us know!

Hey @meremre69, thanks for the update there.

First and foremost, did you try to go to files directory and see if you're able to locate your save file? By default it should be in %userprofile%\Documents\Anno 1800\accounts

If you are able to locate these files, for troubleshooting purposes, try moving them over to the Ubisoft installation directory and then try launching the game again to see if issue persists.

Keep us updated!

Hey @AW7777777, thanks for sharing your suggestion - much appreciated!

So just to make sure we're on the same page, just as you're able to search through Town Hall Items, would you like to possibly have another tick-box added to the list where all the the remaining, yet not available items would appear (along with descriptions outlining which NPCs they relate to), is that right? I'm more than happy to forward this over however want to make sure I understand you correctly ...

Hello everyone, just a quick update from our QA team.

As a workaround for this issue whilst a more permanent fix is to be found, can you please try switching to DX11 in the in-game settings, and use a display mode of Windowed Borderless or Windowed, instead of full screen.

Please let us know if this workaround works for you also.

Hey guys!

Just a quick update - we are planning on getting this matter addressed with one of the upcoming updates, therefore keep an eye for any news.

Please do mind however, any save files that already have the issue present are unlikely to be addressed, therefore you will need to restart the scenario once patch is live.

Apologies about any inconvenience and should you have any further queries, let us know!

Hey @Asterix201252, thanks for reaching out and sending detailed report.

I will need to check this with the team, therefore for reproduction purposes, could I kindly ask you to upload your save file where issue is present?

Hey @Katje-Katrien, thanks for letting us know and I will make sure to bring this over in our on-going investigation .

In the meantime, whilst it's under review, I'm quite curious to see whether this particular workaround would be helpful to others as well, so if anyone else gives it a go, let us know how it plays out!

Hey @DIGUEVARA87, thanks for reaching out and welcome to forums!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can reach out to us via our ...

Hey @wreckingball06, thanks for your response and sorry to hear about the mines issue you ran into.

I've had a closer look and can see that similar matter has been brought up, however our team did face difficulties with reproducing it on our side, therefore could I kindly ask you to provide us with your save file where this issue is present? By default, it should be located in %userprofile%\Documents\Anno 1800\accounts.

Let us know and we will take it from there!

No problem at all @xxblood-ravenxx , thanks for this!

This is still being looked into at the moment, but I've passed your report on.

We'll let you know as and when there's more!

Thank you!

Fantastic news, thanks for the update @katje-katrien !

You know where we are if you need assistance with anything else!

Hey there @charlesdecp ,

I'm afraid we won't be able to remove the game or stats from your account in this instance, but hopefully the team have a fix soon!

Thanks for getting back to us @bloodlex2 !

Would it be possible to share a clip of this behaviour too please?

We can then pass it onto the team for further investigation.

Much appreciated!

Hey @alex-95i,

Thank you for taking the time out to share this with us.

I have forwarded this to the team to help further investigate.

In the mean time if we can help with anything else, just let us know.

Hey @meremre69,

Sorry to ear that you are encountering this issue.

To ensure that your save progress is saving as intended I would recommend to launch the game using administrator rights.

Any trouble just let us know.

Hey @suprafighter,

Thank you for kindly taking the time to share an update.

Can I check whether you noticed any changes after following those steps?

Many thanks once again

Hey @fizzle_fuze,

Thank you for kindly taking the time out to share an update.

It is great to hear that you found a solution that works for you,

If ever we can help in the future, just let us know.