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Hey @bloodlex2,
Thank you for taking the time out to share these examples with us.
I have now shared these with the team to help their investigation.
Many thanks,
Hey @bloodlex2,
Thank you for taking the time out to share these examples with us.
I have now shared these with the team to help their investigation.
Many thanks,
Hey @bloodlex2,
Thank you for taking the time out to update us on the solution you have been using.
I have forwarded this information to the team for them to investigate.
Many thanks
@pavelpru Thank you for your reply. We will certainly pass on your feedback about the wording.
In regard to the other issues these are still being looked into.
Thank you for your time.
@alex-95i Hi there.
Thank you for your reply. Sorry to hear that you are not receiving gas from old Nate.
This was a known issue that was previously resolved. As you are also experiencing this issue we have gone ahead and reopened our investigation into this.
Additionally, would you be able to provide your save file? You can find how to locate this here.
If you can upload the save to a file sharing site and provide a link to it that wou...
@mcetnar Thank you for your reply. That would be great.
Thank you!
@katje-katrien Thank you for the kind words.
We will now lock this thread.
@uplayer-ycy Thank you for your reply and for this additional information.
These arsonists are moving and can spawn everywhere in the city, they can spawn over the whole island, please ensure you fully check the whole island for them.
If you still cannot locate them please let us know.
Thank you.
@rati12 Hi there.
Thank you for reporting this issue to us about your attractivity max value being incorrect. This is an issue we had seen previously that was thought to be resolved.
We have gone ahead and reopened our investigation into this issue and passed along the provided image, thank you for this.
If you can please also provide us with your save file. You can find the location of the saves ...
@katje-katrien Hey!
Brilliant to hear that this issue is now resolved for you. If you need any further help at all with anything else please let us know.
Thank you for your time and happy gaming!
@aw7777777 Hey! Thank you for your reply and letting us know you are also experiencing this issue.
We have an update from the ANNO team. In order to see Poster of the Leader you will need to have Hugo Mercier in your setup.
Can you and ...
@rati12 Thank you very much for the image and your save file.
I have gone ahead and reported this to the ANNO development team. Once we hear back we will reach back out.
Thank you so much.
Hello @Balaton1 thanks for getting in touch with us and sorry to hear you are experiencing this issue.
Can you please let us know what display mode you are using in-game, full screen, borderless etc, and have you tried switching between these modes to see if all are affected?
Can you let me know what resolution monitor it is you use and do you use more than one to play the game?
There isn't an official way to currently roll back an update in any of our games, but if you can get back to me on the above, or alternatively try to provide a video of what this...
Hello again everyone, thank you all who wrote your system specs in this thread, answered the questions about which DirectX you were using and provided videos to demonstrate the lag issues, in certain situations when building certain buildings, in certain locations, or zooming in the view.
I have opened up an investigation into this issue, so hopefully, the Anno team can get to look into this soon and get back to us.
We may need to ask you some follow up questions or gather system files, so please watch this space for further updates and I'm sorry you are experiencing this lag in-game
Hello @Bloodlex2 and @MrLegacy-Norths
Thank you for letting us know what troubleshooting steps you have tried so far to help prevent this issue, I am sorry to hear that they did not work for you.
We have had a few investigations open previously about different DirectX issues, error messages, and when they occur in-game, but we are ...
Hello @fer376 thank you for getting in touch and sorry for the delay in responding.
Usually, when a purchase is made from the Ubisoft Store it can take up to 24 hours for a game to be delivered to your launcher, or the in-game content to appear in your game.
Within this time, you will also receive >
-An email confirmation from the Ubisoft Store with a transaction number
-A purchase history will be visible to you, on the Ubisoft Store website, under 'My Orders' > ...
Hello @C0mnenos thanks for getting in contact with us.
Missing dialogue audio and subtitles was reported to us previously for different DLC's in the campaign.
Can you please help me answer the following to help us investigate? >
Also, to check if this issue has been caused by a...
Hello @qkr0107 thank you for getting in touch with us.
Can you let us know if you are currently using any mods, and if so, can you try testing the game without them installed, as a few issues have cropped up after the update that seemed to be related to modded save files when the issues were investigated, so we need to rule this out.
Thank you for clarifying and for verifying the game files @sydohbaby
Before we can report this, I understand you have used the same settings across all devices you have played the game on, but could you please still screenshot us an image of your graphic settings in-game so we can cover all bases and send this to our Anno team to investigate?
In addition to my last post, please make sure if you are using mods with the game, you uninstall these mods and load a save from before April 12th when the update was pushed, then test the mine building again, as modded games after the update were known to be affecting this mechanic.
If you do find that you can build mines after uninstalling these mods, please let us know what mods you were using?
If you are unable to build mines, you have no mods installed, and you have verified your game files, please send us your save files for investigation 
Hello @Pregolli and @mrsmommadragon thanks for posting about this clay pit issue. We have another similar report in the forums and have passed this information onto our Anno team to look into, thank you for the additional images.
I believe we do have we have previously had beta tests available for some DLC content before it is released for bug testing purposes, but I will reach out to our Anno team to see if I can gather any more information on this.