Anno 1800 Dev Tracker

Hey Trayhome, thank you for the report, you already answered several of my questions, so I'm just going to add:

• Are you (and your friend) using the Steam, Epic or Ubisoft Connect version of the game?
• Does your friend have hardware that's comparable to yours?
• Did you notice the issue appearing when building something specific, i.e. lots of ornaments, a huge fleet, certain building types etc.?

We would also like ask you to provide an affected savegame so we can have a look for possible causes related to point 3.

Hey @silverlane ,

Thank you for reporting this to us!

For testing purposes, would you be able to try launching another Co-op Campaign to see if the issue is consistent there?

This will help us narrow down if this is related to the Co-op mode or if this particular Save File is impacted.

Much appreciated!

Hey guys,

Thanks for your updates - for better visibility, I've marked Ubi-Karl's last response as Pinned.

Please refer to the above post on steps to check your accounts are linked and means to send us a direct message so we can look into this further with you if you're still having issues.

Thank you!

Hey guys,

Sorry for any issues with the links, the hyperlinking facility appears to be having issues, this has been reported but it may mean some previous links misbehave.

If you haven't yet done so, could you please give the PC troubleshooting steps in this guide a try, as well as verifying the game's files in Steam ( https://ubi.li/0ttse ) / Ubisoft Connect ( https://ubi.li/XXtuD ) and let us know if there's any changes?

If you continue to have issues, please open a case with us via our Support Site; ...

Hey @doublevisionilb ,

As you own the game and DLC via Epic, there shouldn't be any issues accessing the content.

Are you launching the game via the Epic launcher?

And may we please see some screenshots of your available cosmetic options in-game to confirm the DLC content isn't accessible?

Thank you!

Hey @epsylium ,

Thank you for getting in touch!

May we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

And could you please give the additional steps in this guide a try too and let us know if they help at all?

Thank you!

Hey there @MikeHawk88 and @blitzgerat!

Having your cash disappear suddenly and for no reason at all is never a pleasant or fun experience.

Thank you for m...

Hello @inqene!

I'm sorry you're running into them coming back immediately, but thank you for the video and the other information you provided for me.

Just to confirm, are you running the latest update of the game?

Could you also try verifying your files and running through this quick ...

Hey @red_clay_skull!

I don't really have words to express how sorry I am you ran into this and aren't able to access your old saves.

I want to start off by saying that I can't make any promises on getting you access back to those, but I'll definitely do my best.

One workaround that's helped some people is to verify their files. The o...

On behalf of @Ubi-Karl and myself, we're glad to hear you were able to get it resolved @meremre69!

Definitely update us if you have any further problems or if there's a...

Hey there @lungolok!

Welcome to Discussions! Sorry to hear you're running into all of this. Arguing with save files and crashes is never a pleasant or fun experience.

Can you start with verifying your files for me and running through this quick ...

Hello @silverangelduo!

The bonus *should* apply to both your Farmer and Worker Population. How close in proximity is your marketplace to the worker houses as opposed to the farmer houses?

Just checking on this since there is a proximity range for the marketplace of around 23 tiles for dirt roads and 49 for any paved streets you have and this could cause it to not apply to your Workers.

Let me know if this helps!

You're absolutely welcome @jadewarrior!

Definitely let me know if there's anything else I can help with.

Thanks for updating us @glorfinnin. That is definitely a weird situation, to say the least, and my apologies that you're running into this.

Also hello @Rilli1337 an...

Hello @jadewarrior!

I'm sorry to hear that you're having some trouble taking photos for quests.

If you have the target properly in the center, black arrows should appear, and then you should be able to take your picture. If that's not working at all for you, can you tell me a bit more about what happens when you try to take the photo? A picture or short video clip would also be helpful to help me take a closer look into this.

Hey @NakanoYuu, thanks for getting through to us, welcome to forums and sorry to hear about the missing language.

For troubleshooting purposes, can I check if you've tried verifying your game files and ...

Hey @Asterix201252, thanks for getting through!

I can now confirm that all the information provided has been forwarded to our development team for further review.

As always - much appreciated for your continuous efforts and if you do have any queries or notice any other issues, feel free to reach out at any time!

Hey @inqene, thanks for getting through to us, welcome to forums and sorry to hear about the crash issue you ran into.

First and foremost, can I kindly check the following:

1. Does the game crash on launch or whilst in-game?
2. Do you receive any error messages at all?
3. Are you using DX11 or DX12?

In the meantime, for troubleshooting purposes, if you haven't already, give the following steps a go, starting ...

Hey @Bibou_hibou, thanks for reaching out and welcome to forums!

As it stands, I can confirm that this issue has been addressed with Patch 14.2, however do mind that saves that already have the issue cannot be fixed, therefore you will have to restart the scenario.

Should you have any further queries or run into any other difficulties, feel free to get in touch at any time!

Hey @Lorett1983, thanks for dropping by, welcome to forums and sorry to hear you are affected by this as well.

We've had no update on this since what @Ubi-TheBerry already stated above, therefore so that we could forward the details over to our team, for reproduction purposes, is there any possibility you could also share your save file with us (where issue is present)? By default, it should be located in %userprofile%\Documents\Anno 1800\accounts. Once found, if you can upload it to any file sharing website and then share the link with us in this thread.