Anno 1800 Dev Tracker

Hey @jadewarrior, thanks for dropping by, welcome to forums and glad to see that @Asterix201252 has provided you with insightful and detailed response ...

Hey @a1720418373, thanks for reaching out and welcome to forums!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can reach out to us via our ...

The Release Notes for Game Update 14.2 can now be found on the Anno Union:
https://anno-union.com/updates/anno-1800-game-update-14-2/: (https://anno-union.com/updates/anno-1800-game-update-14-2)

Hello @intolewild and welcome to the forums,

I'm sorry to hear that you activated your DLC on the wrong account.

Since you had issues creating a case, I have created one for you and our teams will be happy to help with your situation.
You should be able to find it by clicking here.

Let us know if you need anything else ...

Hiya @asterix201252,

Thanks for the detailed breakdown.
Let us know if it changed anything on your side and we'll update the team accordingly.

Many thanks !

Hey @Bloodlex2, thank you for your response and I can confirm that I have now forwarded your suggestion over to our development team accordingly.

We do very much appreciate your input there and if you have any queries or run into any difficulties, feel free to reach out at any time!

Hey @Charles_Wise, thanks for getting through and bringing this to our attention.

I've had a closer look and can see that similar matter has been brought up in the past, however our team has managed to address it back then, therefore taken into account that issue resurfaced, may I kindly check if Chewing Gum will not appear only in the instance you've described or does it not show up in Statistics Menu at all?

Additionally, for troubleshooting purposes, can I check if you've tried ...

Hey @Glorfinnin, thanks for getting through, welcome to forums and sorry to hear you and your friend group are having this issue as well.

First and foremost, can I kindly-check if you guys tried completing steps suggested by ...

Hey @Rixster82, thanks for reaching out, welcome to forums and sorry to hear you are affected by this as well.

After taking a closer look at your account, do mind that in order to be able to launch the game, you will need to have your Epic Games Account linked to Ubisoft account, therefore follow these ...

Hey @GAMEPOD, thanks for getting through to us, welcome to forums and sorry to hear about the crash issues you've been dealing with, as I fully appreciate how frustrating it may be to deal with.

So that we could look into the matter further, may I kindly check the following with you:

1. Do you happen to receive any error messages at all?
2. Are you using DX11 or DX12?
3. What CPU are you using?
4. What GPU are you using?

In the meantime, for troubleshooting purposes, if you haven't already, give the following ...

Hey @Suprafighter, appreciate your response and sorry to hear you are affected by this as well.

Would I be able to kindly check the following:

1. What mouse are you using and also, do you happen to have any additional mouse software installed, such as Logitech G Hub?
2. Is it only the right hand-side of the screen that is affected?
3. Do you happen to be using multiple monitors by any chance?
4. Are arrow keys irresponsive for you too or is it working fine?
5. Does issue occur each and every time as soon as you load up the game?
...

Hey @GAMEPOD., thanks for reaching out and welcome to forums!

I've had a closer look and can see that you've submitted a thread with us and managed to figure this out already, therefore we will take a closer look at it and get back to you as soon as possible!

@asterix201252 This is correct.
Fuel only needs a warehouse connection in the scenario. It can then be shipped with a regular cargo vessel to the islands.

Hey @WVPineapple, thanks for getting through to us, welcome to forums and sorry to hear about the issue you ran into.

I've had a closer look, however did not seem to locate anything similar being brought to our attention, therefore taken into account that you do have some mods running, for troubleshooting purposes, we'd suggest to try uninstall it and then see if problem persists.

Keep us updated!

No worries @AW7777777, can confirm it has now been forwarded accordingly .

Should you have any further queries/suggestions or difficulties, more than welcome to get through at any time!

Hey @Kincaid83, thanks for getting through to us, welcome to forums and sorry to hear about the issue you and your friend ran into.

First and foremost, for troubleshooting purposes, can I check if you've tried verifying your game files and running both client and game as Admin?

If you did yet issue persists, would it be possible for either you or your friend to upload save file where issue is present? By default, it should be located in %userprofile%\Documents\Anno 1800\accounts. Once found...

Thanks for your swift response @uglybugger and I have corrected the Twitter link, so appreciate the heads up!

It seems that you had some difficulties with linking your accounts, therefore in order to address this, have a look at the following ...

Hey guys!

@honestman692 - appreciate you for sending this over and I can confirm that this has been added together with the rest of the report submitted by @Ubi-Milky ...

Hey guys, thanks for getting through, welcome to our discussion forums and sorry to hear about the difficulty you ran into.

First and foremost, I've taken a closer look at your both accounts and just wanted to double-check whether you're contacting us from the account where you've attempted to launch the game from or is it in relation to another Ubisoft account instead?

If it does happen to be the case where you've attempted/had your game linked to this Ubisoft account you're reaching out from, so that we could try and tackle it for you, we'd need you to get through to us directly via one of the following channels, as it will involve discussing account related details:

1. ...