Anno 1800 Dev Tracker

Hello @orzabal_de thank you for getting in touch with us and sorry to see you have had some trouble running the game with DirectX12 and DirectX11.

To help resolve this, would you be able to try the following fixes that have worked for this error message in the past? >>

Fix 1 > 
Locate this folder C:\Anno 1800\Support\DirectX\DXSETUP click on the .exe app and run the DXDiag setup, then install DirectX 11 or 12 when prompted. Test the game on each DirectX version 11 and 12.

Fix 2 > 
Occasionally your Windows OS will not update its DirectX versions automatically and you will have to force an update yourself
Step 1: Press the Windows Key and type DXDIAG, then click on the ...

Hello @Anhalter42 thank you for your post and welcome to the forum!

We have similar reports from players who are unable to build any fisheries from the build menu and the shoals of fish have disappeared. I can confirm we have reported this to our Anno QA and dev team, and they are investigating this issue now, thank you for your help and for providing that screenshot.

Hello @hundread1800 thank you very much for getting in touch with us with your Hacienda attractiveness issues you experienced in the Seasons of Silver Scenario.

I believe we have another report similar to this that was mentioned by another player, so thank you for providing us with a screenshot as this was something we needed. I will pass this on to aid our investigation ...

Hello @musicmage4114 thank you for reporting this change in your to save files, since the update and thank you for providing one of your affected autosave files.

I have seen something similar reported in the past after a previous update, where I believe a certain requirement had been reset to zero, on a player's save game and affected all their previous save files.

I will report this new issue to our dev and QA team along with your save file. We will do our best to update you on this when these teams have been able to investigate this on your save file also, thank you for the bug report!

Hello everyone, thanks for letting us know your fish have disappeared after updating the game to GU14.

I will create a bug report about this issue, is possible, could someone send us a link to their save file for further investigation?

This guide will explain how you can do this and where to find the file >
https://discussions.ubisoft.com/topic/110789/

Hello @randy_kamikaze thank you for your bug report and welcome to the forums.

I am aware that some rewards for certain new Seeds of Change quests are not given to the player, but I have not come across an issue with the Silver Cage scenario in particular.

If possible can you please send us your save file so we can pass this on to our Anno QA team to look into? This guide will explain how you can do this > ...

Hello everyone just a quick update, this issue is known to our Anno devs and is planned to be fixed on the next game update, thank you for bringing it to our attention. I will merge this together with our other Invisible Oil Spring threads, thanks again!

Hello @Vitriol23 thanks for getting in touch with us and thank you for your bug report.

This issue with oil springs is known to us and we are planning to fix this on the next game update. You can some of our known issues in our new Anno Trello board here > https://trello.com/c/1wdqUTMR/56-silver-oil-springs-on-secondary-island-vanishing

Thanks for sending us that image over.

Hello @Vitriol23 thank you for getting in touch and welcome to the Anno forums

As per our pinned bug reporting post, are you able to capture a video or screenshot of this issue and upload this to your forum thread, so we can look at this and pass this on to our Anno QA and Dev team to take a look at if necessary? > 
...

Hello everyone, thanks for reporting this and lettings us know that a few of you have experienced this issue also.

This issue is currently listed in our new Anno Trello board of 'under investigation' issues, I will make sure to send your images over for the investigation, thank you > https://trello.com/b/rldv58ho/anno1800-known-issues-list

Hello @hundread1800 thanks for providing these images. I will get them sent over to our Anno team to take a look at, thanks for the visual bug report

Hello @kiddomaddo thank you for your lovely feedback on the game and welcome to our forums.

At present, I have not come across any other player threads mentioning this issue with the ultra-high distance view yet.

If possible, so we can investigate this further, are you able to upload a screenshot or video to this thread, showing your in-game settings and how the ultra-high view distance does not seem to change?

Hello @Piotrmou thank you for letting us know you are having some issues with this achievement.

In order for us to report this to the Anno team, are you able to send us or link us your current save file for further investigation?

This pinned thread should explain how you can do this > 
...

Hello @RobertUncle3 thank you for getting in touch with us via the Anno 1800 forums.

When it comes to any issues with the game whilst mods are installed, the first thing we must do is ask players to completely uninstall all of their mods being used with the game and do a fresh reinstall of the game altogether.

Once you have been able to do this, please let us know if these problems still exist in the vanilla version of the game for you?

Hello everyone, thank you for letting us know of this animated cursor issue.

I have yet to install the new DLC, if possible, could one of you upload a screenshot of the bigger cursor so I can check this as a comparison against my non-updated pre Seeds of Change version of the game?

Hello @nathaniel001969 welcome to the forum and thank you for your potential bug report.

As per our bug reporting pinned post, are you able to capture a video or screenshot then upload this to this forum thread, so we can look at this happening in your game and pass this on to our Anno QA and Dev team to look at, where necessary? > 
https://discussions.ubisoft.com/topic/110789/

Hello Montypython699 thank you for getting in touch with us and sorry to hear the cosmetic items and DLC's have not appeared in your game yet.

It may be that the DLC you have purchased is still downloading in the background. Could you please navigate to the game menu and upload a screenshot showing the DLC as fully installed so we can investigate this further for you?

Hello @pitair1 thank you for reaching out to us about this missing scenario issue.

To check if this issue has been caused by a corrupted file or missing file that can sometimes occur if a game update was interrupted, could you please try verifying your game files?

Verifying your game files can often resolve issues like this, or it will at least help rule out a corrupted or missing file, as a possible cause. Here is a guide explaining how to run this check >

Ubisoft Connect > ...

Hello @corstian98 thank you for getting in touch with us about your multiplayer game mode.

Can you let me know how many other players you're currently playing with your new save? I believe the total number of players able to join is 16.

Could you also let us know which of all the previous DLC's you have installed and how long has your campaign been played for in your new save?

If you haven't already done so, I would recommend each player to forward their routers ports to the numbers UDP: 18000 and
TCP: 18000 to try and help strengthen everyone's c...

Hello @Humility925 thanks for reporting this possible currency typo. I will report this to our devs to make them aware, in case this is not intentional. Thank you for your post and screenshot.