Anno 1800 Dev Tracker

Hey @Iriene_Sativa, thanks for reaching out!

Just as @Humility925 stated, we had another ...

Hey @Lynchpin123, thanks for getting through and sorry to hear about the difficulty you ran into with receiving your purchase.

I can see that you've submitted a case, which I have re-opened therefore as it's something that will involve discussing account related details, we will need to proceed with further communication via ticket itself, therefore as soon as you'll hear from us, you should also receive a corresponding email to your inbox, so keep an eye and do hope we will have this sorted for you sooner than later.

Should you happen to have any further quer...

Hey @ThomasEszer, thanks for getting through to us, welcome to forums and appreciate you for sharing your feedback regarding the track playlist.

As it stands, there are indeed limitations in regards to being able to alter the current playlist, however nevertheless, I do appreciate where you are coming from and will ensure that your suggestion gets forwarded to our development team.

Should you have any further feedback/queries, or if you run into any difficulties, do not hesitate and reach out at any time!

Hey @Maliatchi, thanks for getting through to us, welcome to forums and sorry to hear about the issue you ran into with missing trade items with Emperor Ketema.

First and foremost, can I double-check if you've tried verifying your game files at all?

If you have yet to no avail, can I double-check since when did you start having this issue and also, for reproduction purposes, are you able to share your save file with us? It is normally by default located in %userprofile%\Documents\Anno 1800\accounts,...

Hey @Asterix201252, thanks for getting back there and apologies about the delayed response from our team.

In regards to items from Tourist Season or High Life not being available to purchase until researched is something that has been indeed addressed and we did not seem to have any contacts about it afterwards.

To add, if you have been using an older save file (prior to update taking place), this will most likely be the reason for it and I think it may be a little tricky one to address.

Just to check, although not necessary, did you notice whether...

Thanks for the report @sirharrypierce , I'm sorry for the delay in getting back to you!

I've passed this onto the team.

Much appreciated!

@rich841 Hello and thank you for your patience! I have moved this thread to our Anno 1800 section so that we may further assist.

Hey @sirharrypierce ,

Thanks for letting us know.

With more recent reports of performance issues, we will request up to date system reports from players, to ensure the teams have current information to look into further.

We do have an investigation open, so more information from players would be greatly appreciated!

Hey there @cipisovic ,

Thank you for reaching out to us and reporting this!

As noted above, so we can pass this onto the team for investigation, could you please share a clip of the issue (ideally uploaded to a hosting site such as YouTube, OneDrive, etc)?

Thank you!

Hey there guys!

There are hopes to resolve this issue in a future update, but the exact date of this hasn't yet been announced.

We will continue to keep you updated as and when more details are made available.

Thanks for your continued patience while this is looked into!

Hey there guys!

Sorry for the delay!

The team have been struggling to reproduce this so have requested more information.

Have you had any other bars near the new one at any point?

Could you please provide your save file so we can also pass this onto the team? (uploading to a hosting site and sharing the link here would be perfect, but if you have any issues, please let us know!)

Thank you!

Hey there guys,

Thanks for your updates.

At the moment, I'm afraid we do not have any further information from the team as this is still under investigation.

We appreciate your patience and apologize for the inconvenience, we'll continue to keep you updated as and when we have more details available.

Thank you!

Hey there @sirharrypierce ,

Sorry for the delay in getting back to you, thanks for reporting this!

I've passed this onto the team.

Much appreciated!

@kingolaf2 As also communicated on our website, DLC 10 (Seeds of Change) will release on April 12th (and you'll also get the ornaments on that date).
DLC 11 will release in summer, DLC 12 will release in late 2022.

@nubspixel Yes to all questions

Hey, you can always find all Steam links in this thread:
https://discussions.ubisoft.com/topic/101145/for-steam-users-links-to-all-dlc?lang=en-US

Here's the one of the Season 4 Pass:
https://store.steampowered.com/app/1933240/Anno_1800__Year_4_Season_Pass/

@Sir-Sriracha Hey there! Thanks for sharing a workaround that you have found for this.

@SirHarryPierce If you are experiencing the same frame rate drops while...

The bonus ornaments will only be added with the release of DLC 10 in two weeks.
If you have an order confirmation on the store front you bought it, you're all set.

@pry7391

Hey there.

Did you purchase the DLC on the same platform as the base game? If not this can cause issues with compatibility. As a general rule if it's DLC it almost always needs to be purchased on the same platform as the base game. If the DLC was purchased directly from the Ubisoft Store we can help you out with a refund on the grounds of incompatibility if you open a support case with us. If it was purchased elsewhere you would need to return to the point of sale to discuss this further.

You can reach us either through the ...

@breadom

hey there!

This issue was reportedly fixed with a previous update but has been re-opened for further investigation today by one of my colleagues after we've received a few recent reports, including yours which has been passed on with the others.

As soon as we can provide any update for you on this we'll let you know.

Cheers!