Hello @ickaiphone919 thank you for reporting a potential issue with refineries.
As per our bug reporting pinned post, are you able to capture a video or screenshot, then upload this to this forum thread, so we can look at this and pass this on to our Anno QA and Dev team to take a look at if necessary? >
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If this does not work please allow 24 hours for the content to be delivered to your account.
Hey everyone, thanks for posting here on the forums!
We're only able to give support in English here, but you can discuss Anno 1800 and get support from us in German over on the German forums: https://discussions.ubisoft.com/category/661/spieler-support?lang=de
Alternatively, we offer support in German if you submit a support ticket over on the Help site: ...
Hey @kdxlhymzz and @zankosir , thanks both for your posts about this. I understand you are facing DirectX crashes, in both Dx11 and 12. I'm sorry to hear about this!
We're currently investigating some issues with DirectX issues internally, and I wanted to double-check if the issue you've faced is the same one. Can you send me across ...
Hey @iriene_sativa - sorry for the slow response to your post! I see that @Misiek_1991 was very kindly able to answer your question, which we really appreciate 
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Hello @charles_wise - welcome to the forums! Thanks very much for sending this across. I understand you've not been able to use some functions, since they are bound to the same alt key that is used for pings in multiplayer. That sounds most inconvenient.
I've gone ahead and sent this feedback forward to our teams internally for us to have a closer look - thanks once again for sending us your thoughts on this. I hope you've otherwise been having a good time in multiplayer!
Hey there @c0lbyte - thanks for getting in touch here on the forums, I really appreciate this report! I understand you've not been able to build mountain mines after the update - sorry about that! I'd really like to investigate this further.
Can you make sure to verify your game files for me? This makes sure that nothing went wonk...
Hey @aorus2017 , thanks so much for keeping us updated on this. It's great to hear you solved the issue with a reinstall, but I understand your frustration - it sure sounds inconvenient!
Sometimes things can go wrong during an update install. In those situations, we recommend using the verify game files option rather than a full ...
Hey there @killersnakey2k9 , welcome to the forums, and thanks very much for reaching out about this. I understand you've not been able to build a fishing pier on a new game after our recent Seeds of Change update - that's most unusual! I'll be happy to help you get it sorted.
Can you make sure to run through our troubleshooting guide? This is very important...
Hey @katje-katrien - you too, hope you're enjoying the new update 
Hey again @brumiros - apologies to be spamming you with notifications 
I've gone ahead and fully reported this internally now, including that save file and reproduction steps you've very kindly provided. Thanks so much for being so thorough with this report - that really helps us out!
We'll look into this further internally. Please let me know if you run into any other issues in the meantime.
Hey there @misiek_1991 - thanks so much for pointing this out. I can see from your screenshot that those tooltips do indeed have English headers, while the rest of your interface is in Polish. Sorry about that! I've gone ahead and reported this to our team now.
Let us know if you run into any other oddities, and happy influencing
Hey there @brumiros - thanks for reaching out with this report. I understand that takeovers and (re-)settling destroyed island seems not to be carrying items across as it was previously, and I'm going to reach out to one of our teams to get some more information about this. I'll be back in touch shortly - sorry for the inconvenience in the meantime, and let me know if you've any other questions.
Hey @jezuz8000 , thanks for reaching out about this. I understand you've faced long texture loading tiles when moving around the map, and between islands. I'll be happy to give you some tips on this.
Please start with our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game (such as system or graphics optimisers).
If the issue persists after tha...
Hey there @roberto0345 - welcome to the forums! We've got a blog post with some information about how tourist happiness works over here - it might help to clarify how to make your tourists happy 
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Hey there @sheffield-steel , thanks for reaching out about this here on the forums. Although we don't recommend running on anything other than a native Windows install, it's still great to hear you were able to find a workaround, and we appreciate you sharing it. I hope you're having a good time in 1800 
@asterix201252 Thank you for your reply. I have heard back from the specialist team and they advised that this is working as intended.
Coffee was already part of the base game but never intended to be produced in the Old World.
They count this report as feedback and as such have forwarded it on to the development team.
If you need further help with your new save feel free to let us know.
Thank you.
Hey @asterix201252 - good to hear we're on the same page with this When you do start a new game, we'll be happy to hear how it goes, and investigate further if needed
Hey there @neoiq5719 , thanks very much for reaching out about this, and welcome to the forums! I understand you've purchased one of the DLCs for Anno 1800, but you've not found it to be available in-game - that's very unusual! My apologies for this, and for the slow response to your post.
If the DLC you've got is Sunken Treasures, please note that you'll need 700 artisans and to complete the Sunken Treasure expedition to find that content in-game.
Please take a look at our troubleshooting guide and our ...
@codandarilho Hey! Thank you for getting in touch. I am afraid we can only support the forums in English at this time.
If you translate your message, I will do my best to assist you.
Alternatively, you can create a support ticket for support in your language here:
https://support.ubisoft.com/
Thank you....
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