Anno 1800 Dev Tracker

@hundread1800 Thank you for the additional clarification, and for pointing out that this seems to be the same issue in both threads.

I've gone ahead and merged your threads for better visibility, and sent this information up to the team for investigation. I'll be sure to reach out if the team has any other questions, so please keep an eye out for updates.

@brevusw Hey there, apologies for the late response! I'd like to personally welcome you to Discussions.

The range of each building should appear in green along roads when you select the building. If you're having trouble seeing that, please let me know.

Hello @alankeys thank you for contacting us about Geforce Now and Anno 1800.
 
At the moment you are posting in our English-speaking forum for the game, if you can use a translator to post your question/issue in English, we will be able to advise you further on these forums, as advised in our forum rules.
 
Alternatively, you can also create a support case with us on our Ubisoft Support website, for help in your preferred language, where we may have bilingual agents available to help > ...

Hello @animaaal thank you for getting in touch with us, I can see your issue is related to Anno 1800 so I will move your post to that forum section now.

At the moment you are posting in our English-speaking forum for the game, if you can use a translator to post your question/issue in English, we will be able to advise you further on these forums, as advised in our forum rules.
 
Alternatively, you can also create a support case with us on our Ubisoft Support website, for help in your preferred language, where we may have bilingual agents available to help > ...

@mayosa7 Hello there!

Sorry to hear you've also encountered this issue with the statistics. Would you be able to answer the following for us if the issue persists?

Was the highest level save profile created on your Ubisoft account, or did you import an existing save from another account?
Do you recall which save profile you first created on your account? If so, what is the company level on that profile?
Do you use cloud saves and play on multiple devices, or do you just play on one device?

Many thanks!

@kiddomaddo Hi there! thanks for reporting this is fixed for you now.

@Asterix201252 thanks for helping out in this thread, it's much appreciated.

Pleas...

@majmun357 Hey.

Thank you for forwarding this video on to us!

We've created a Ubisoft Support case for you. You can update this case here, with your ga...

@dutchton Hello there!

Thank you for the report, we're sorry to hear same problem.

Would you be able to confirm for us if you've been able to try the steps suggested by Ubi-Thrupney, so we can rule out some common issues?

Can you make sure to verify your game files for me? This makes sure that nothing went wonky when you installed the update.

Does the issue persist after that step? If so, can you clarify if you've tried this with a new game as well, and if you faced the same issue?

It'd be very useful to have some screenshots...

Heyho, this is a known issue, a fix is planned for the next update.
Have a look at the Known Issue list
https://trello.com/c/RmBEwdg0/57-ggj-rewards-from-island-pickup-quests-cant-be-collected: (https://trello.com/c/RmBEwdg0/57-ggj-rewards-from-island-pickup-quests-cant-be-collected)

Hey again @sirharrypierce

Our team has clarified this for us. Scrap is listed in a building material for every area - not just the New World - because scrap can be found by salvagers in every world.

Let me know if that clears this up for you, or if you've any other thoughts or questions on the matter ...

@hundread1800 Hello! I am sorry to see that your affected workforce is showing 0. Just to confirm, do you have Jornalero Residences for the Jornaleros? If so, how many residences do you have?

@DLE-Handy , @SpireSpacer, @Vanessa-Black, @Sherf_of_Rot, ...

@kaosink1965 Hey there! I am sorry to hear that you are missing the button to build engineer and investor residences. Do you have artisan residences build to be able to upgrade to engineer? Are you able to provide me with an image showing that you are unable to build engineer and investor residences to help look into this for you? Also, please try to verify your game files to test if that helps as well!

Hello, @Dalrodor thank you for the suggestion of attempting to change the setting to borderless window.

@tinapat4445 Hello! I am sorry to hear that you are encountering this as well. Have you given the steps that Ubi-Thrupney advised to test if that made any improvements for you?

@hundread1800 Thank you for the image and that information! Just to confirm, are you using any mods for the game?

@maliatchi Thanks for sharing that information! To further investigate this for you, are you able to share an image showing what Emperor Ketema is currently showing for you to buy?

@asterix201252 Of course! I appreciate you taking the time to provide all of the information to help our teams.

Hey there @asterix201252 , thanks for further explaining this, and for passing along these links.

I've now gone ahead and passed all of this information along internally as feedback. While the other team I'd reached out to advised that simply having more carts will help, I can understand that there is a lot of valuable feedback here that we can look into further.

Let me know if there's any further thoughts or questions on this at all!

@hundread1800

Hey there

Thanks for taking the time in reporting this to us.

I've sent this on to the team for further investigation. As soon as we can provide any updates for you on this we'll let you know.

@bert_boomgaard

Thanks for sharing the workaround, it is much appreciated. Can I ask whether you've tested to see if this happens at all after a clean boot? As Milky has referenced above as well we're wondering if this is some sort of software conflict so ...