Anno 1800 Dev Tracker

Thanks for providing that image @hundread1800 we appreciate it.

I will forward this on with the investigation I opened, I will also reach out to the team on the Pearls resource in this scenario too, thank you for your bug report

Hello @swabia,
 
At the moment you are posting in our English-speaking forum for the game, if you can use a translator to post your question/issue in English, we will be able to advise you further on these forums, as advised in our forum rules.
 
Alternatively, you can also create a support case with us on our Ubisoft Support website, for help in your preferred language, where we may have bilingual agents available to help > ...

Hello Ofiros_da_king, thanks for letting us know you have been able to use the workaround of limiting cores/disabling hyperthreading in order to play the game, after the latest update.

This issue is something our Anno team is still looking into. We believe we have been able to fix this for certain Intel CPU's but not all yet, so the investigation continues.

Hello @LUCI5R thanks for letting us know that you have encountered an issue with navigating the map in this method.

I have not seen many reports of this come through yet, could you let me know what exact model of mouse it is you use, and do you use any RGB or sensitivity software with the mouse such as Logitech G Hub and the like, in case there is a conflict with that model or software?

Can you also tell me if this issue exists on all sensitivities the mouse can be set on, as well as if you set your display mode to full screen, windowed, or borderless modes?

Hello everyone, thanks for reporting this issue to us and for providing an accurate description as well as screenshots showing the issue.

I have reported this to our Anno QA team, please stay tuned for any updates or further questions we may need to get back to you on. Thanks again!

@dragon20-04 Hello, and I hope that you are having a good day. I apologize for any inconvenience, but would you please translate your message to English per our Discussions rules? We also have dedicated ...

Hello, and my apologies for the delay. Thank you so much for contacting us with these screenshots from your gameplay. I have moved this thread to our Player Support section so that an agent can investigate this with you.

Good day to you, and I am sorry to the that Scenario is not working. I appreciate you providing these screenshots. I've gone ahead and moved this thread to our Player Support section so that an agent can look into this further with you.

Hello @WJZDAACESJSLYVM thank you for getting in touch with us and letting us know you believe the animated cursor is negatively affecting your FPS. Thank you for making us aware of this mod, I will keep my eyes peeled for further reports from players who believe the animated cursor is negatively affecting their game.

Does your FPS stutter in-game or do you notice your FPS counter dropping in the top left corner if you have this enabled?

Before the GU14 update, did you still have this issue with FPS and would you say the issue stays the same or has it become w...

That is brilliant @LynxEy3 thank you for going to that effort in order to capture this cursor increase.

I have seen a few other players mention this new cursor size in the forums and how it can be distracting. I will feed this back to our Anno team and use your image for comparison, than you very much for taking the time to do that.

Hello @hundread1800 thanks for your reply, our Anno QA team will often ask for a screenshot, video or save file from a player demonstrating the bug in action before they are able to investigate an issue.

We will report this to our Anno team, but in case this is an isolated incident as we haven't had any other reports of this, are you able to link us to your save file so we can check this in your campaign?

Hello everyone, thank you for reaching out to us about the bonus ornaments you should have received in the game.

Can you please let me know if this is still an issue for you and if these do not appear in your build menu? This issue was classed as fixed by our devs according to our known issues Trello Board > https://trello.com/b/rldv58ho/anno1800-known-issues-list: (https://trello.com/b/rldv58ho/anno1800-known-issues-list)

If these ornaments are still missing, can you show us a screenshot of your Season Pass activated and one screenshot showing these ornaments missing from your menu?

Hello @MaxGoerlich thank you for reporting this and sorry to hear about this drastic turn of events!

Can you remember the name of the quest, or the name of the quest giver you speak to who gives you these options, so we can investigate this quest further?

In addition to this, if you have a screenshot or a save file you can send us in this forum, that would also be of great use to us, to help us locate this questline, thank you.

Hello @tschuli333 thank you for getting in touch with us and sorry to hear you are having trouble moving and navigating the maps after the update.

To check if this issue has been caused by a corrupted file or missing file that can sometimes occur if a game update was interrupted, could you please try verifying your game files? Verifying your game files can often solve this, or will at least help rule out a corrupted or missing file as a possible cause.

Here aresome guide explaining how to run this check per launcher >
Ubisoft Connect > ...

Hello everyone, thanks for letting us know some of the achievements have unlocked for you in-game.

This happened before in a previous update for the main campaign achievements and we were unable to re-lock these for players.

Can you let us know what the name of these achievements are, if they are part of the DLC, or perhaps circle a screenshot of the achievements that are suddenly unlocked for you?

Hello @terralion thank you for getting in touch with us and sorry to hear you have encountered some bugs after the GU14 update.

We have several threads created recently by players, was there anything in particular that you have experienced you would like to report?

Hello everyone, thanks for responding to this thread and letting us know this issue is still apparent in your save games after the update.

We have an investigation open into this issue, please stay tuned for any updates from us in case we need to gather any videos or save files from those affected.

Hello @psk_shliss thank you for providing us with screenshots of this issue and the scale of the game resizing after loading a game or starting a new game on your Mac (after the latest update)

Due to the fact we may not have your exact model of Mac available to test this, I would like to report this to our team, is there any way you can record a quick 30-second clip of you launching your save file, which then shows this decrease in resolution?

Hello @Piotrmou thanks for reporting a problem with this achievement to us.

We have reported this to our Anno team with help from your screenshots so they may look into this further, thanks for bringing this to our attention and please keep an eye on these forums as well as our new known issues Trello board for any updates >
...

Hello @alexcurse15 thank you for getting in touch with us and for providing these settings and clips, they are very helpful to us to help you troubleshoot this issue.

I can see the black glitching effect in the water as you pan your screen about.

As you currently have the game set up with 'custom' graphic settings, can you instead please change the 'graphic quality' setting to low, without adjusting any other values and test the game on this preset? Next, please test the game on medium, then high, then very high by changing the 'graphics quality' setting agai...