Anno 1800 Dev Tracker

Thanks for reaching out to us @toine101 !

At the moment, there are hopes to resolve this in a future patch, although we don't have any more details at this time.

We'll let you know more as we hear it.

Thanks for your patience guys!

Hey there @vengeance291198 ,

Thanks for reaching out!

This issue is something that has already been brought to the team's attention, so I've passed your report on as part of this.

We don't have any updates to share as of yet, but please watch these forums for news when it's available.

And of course if there's anything more we can help with in the meantime, please let us know!

Thanks for the update @tevjan , glad to see you're now back up and running!

You know where we are if you ever need any more help!

Hey @william2070 ,

Thanks for reaching out too, sorry to hear you're also having issues!

Were you also able to give the steps provided by Ubi-Mint a try to see if they help at all? As they're a good first point of call when it comes to performance issues.

Thank you!

@mate-kertai Great to hear that solved things! Please feel free to reach out with any other questions or concerns.

@player_a Hi there, welcome to Discussions!

Anno 1800 is only available on the Ubisoft Store and Epic Games, neither of which have a gifting feature. You may be able to give your friend a gift card instead.

Hey @mcetnar! I apologize for the frustration you are encountering due to this issue. While I can confirm this is working as intended, I will be passing this up as feedback to the appropriate team for review. Thank you for your understanding.

The crash issue should be solved since Tuesday with GU 13.2.

But please let us know if you still encounter issues.

@tevjan Hi there.

Thanks for posting to the forums. Sorry to hear that you've had difficulties opening a support case with us.

We can see that you've already tried some troubleshooting steps to try and resolve this crash on launch, but could you please take a look at our guide here and follow any steps you've not tried already?

After checking this guide, if the issue persists, please reply here. We'll be able to open a support case for you, so that you can share your system files with us for further troubleshooting!

Hi there @AW7777777 @mcetnar

Thanks for posting here to report the issue remains for you both. Apologies for any inconvenience caused by this not receiving a fix in up...

@AW7777777 Thank you for posting here, and sharing some further information on a workaround that you've been using.

@agostini01 Thanks for confirming this workaround...

@listapad Hello there!

Sorry to hear about this message appearing during gameplay.

This may happen if the game is not running the most recent update. Could you please verify the game's files to ensure the files installed are correct, and up to date?

If the issue remains, would you be able to tell us when you first started seeing this message? If you're able to provide a screenshot, that would be much appreciated!

Thank you.

Hi again @Very_Melon

After checking with the team, this is an issue that they are currently aware of.

This is a visual error, and the last two digits of the percentage are missing. If you were to select this option, please be assured that the correct value is 100%.

Once we have more information on the status of this issue, it'll be available in our ...

@icemunmun Hello there!

Thanks for posting to the forums. Sorry to hear about the difficulties you've been having trying to purchase the seasonal decorations pack.

We can see that you have opened a support case with us. As we may need to request some personal information, are you able to continue your support through this case? (Please do not share this case number here).

If you have any other questions in the meantime, please be in touch!