Anno 1800 Dev Tracker

Hey folks, I'm sorry to hear you're stuck in this mission! Does this persist after running through these steps and then reloading your save? A video of the issue would also be useful to have.

@BeyondUrMind2 Hey there, I'm sorry to hear you're running into these performance issues in Anno 1800! If these are still occurring, I recommend running through the steps in this FAQ to troubleshoot further.

Hey folks, sorry to hear you're both experiencing this! Could you create a support ticket and submit a copy of the affected save game, then update this thread to let me know that's done? You can find instructions for locating your save in this FAQ.

@Nicholas_Steel Hey there, thanks for the update! I'm glad to hear you were able to figure out the situation. You can post gameplay suggestions to the general discussion category.

@Nicholas_Steel Thanks for the additional clarification. Can you create a support ticket and attach your ...

@FitzChilvalry Hey there, thanks for reaching out! Could you verify your files and see if the decoration options are the same? Please also provide some screenshots of the available decorations if you can.

Hey @Asterix201252, are you able to provide us with an affected save file to pass along for the investigation? (if this is still an issue for you)

Hey there @Kasheon

I apologize for the delay in our reply.

Sorry to hear that the season pass you purchased for Anno 1800 on Steam isn't appearing for you.

Thank you for providing all the information on what you have tried so far and also for the screenshots, I appreciate that.

I've had a look at the case you mentioned, and would like to ask you to please upload a full-screen screenshot of the transaction history where the purchase is visible to that case.
(If this was a gifted game, then this would need to come from the licence and ...

Hey @MrGreendew1

For queries on Steam game issues which you mentioned, we generally advise you raise this via the ...

Hello there @The_Wolfdale

Apologies for the delay in our reply.

I'm glad to hear that verifying the game files and deleting the configuration file helped solve the issue for you! That's great news

Thank you for sharing the steps you followed as well.

If you do happen to encounter any more issues or have questions, feel fr...

Hey there @ineedtoplay

I apologize for the late reply on this topic.

Glad to hear that you were able to fix the issue you had in the meantime, I hope you've been enjoying the game thus far.

If you encounter any other issues or have any questions at all, feel free to contact us again anytime!

Hey there @Austenus

I'm happy to hear that you have been enjoying the game on PC previously, even if you're encountering some issues setting up a custom sandbox on the PS5 version.

If you haven't already, I recommend trying out the steps from our technical support article, just in case this might help with the issue.

Does the problem persist however, I'd like to ask for a short video, if you could record one, showing how nothing happens when you click on the sandbox custom crea...

Hey there @Kasheon

I'm sorry to hear that you've been having some freezing issues recently with your Anno 1800 game.

Thank you for sharing the troubleshooting steps you've already tried out as well, that information is really useful in cases like this

I'd like to first ask if you have made any changes to your set-up recently/just befo...

Hey @endgame910

Sorry to hear you're having some difficulties with your quest.

Could you please clarify what the exact issue is you're having?
Is the prompt to load the schnapps onto the ship appearing at all for you, or are you unable to continue from another point?

We've had similar issues with this quest on PC, where a suggested workaround was to start a new save game, and make sure you turn off reveal map and/or enable fog of war.

Let me know if that works for you at all, if not, please provide us with an image or screenshot of the issue in game, so we can take a closer look.

Hey there @azazel79PI

I'm sorry to hear that you're having some crashing issues, which is preventing you from playing your new copy of the game.

To try and get this resolved, I would advise the steps from this support article to see if they help at all.

If the issue continues, could you let us know if any error messages appear for you at all, or does the whole game freeze up as a whole and nothing else occurs?

Hey there @PatiScho

Sorry to hear you're having some difficulties with the gameplay.

AI enemies, if that is what you're describing, should appear automatically in the game as you progress. These cannot be added manually.

Let me know if you have any other questions at all!