Apex Legends

Apex Legends Dev Tracker




30 May

Comment
    EA_Darko on Support Forums - Thread - Direct

You should be able to transfer your games across without much bother @stormster_1.

 

I've done it on the past when I was reinstalling my OS and didn't want to redownload over a terrabyte of games.


Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Can you share the UO Trace that you ran when you did the troubleshooting with us @MikeOxFirm?


Darko

Comment
    EA_David on Support Forums - Thread - Direct

Thanks for the confirmation/update, and you're right, we don't want any confusion over pack contents. 

As Blueberry says, any clip of this happening would be very helpful. 

Cheers.

Comment
    EA_David on Support Forums - Thread - Direct

@BoxGob3303 Thanks for the post.

It looks like you got this pack for hitting level 34 on the Battle Pass, this tier gives a Rare Apex Pack rather than an Epic one, and taking a look at things there shouldn't have been any Epic rewards in this particular case.


29 May

Comment
    EA_Blueberry on Support Forums - Thread - Direct

Thank you for the report! If this happens again would you be able to record it on your Xbox so we can get an exact timestamp on it? We'll want to make sure the animation color is correct for pack contents.

/Blueberry

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

@BukkonyX  @DaftSpartan104 

 

It might be related to some third party programs which helped other players out here: ...

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Comment
    EA_Blueberry on Support Forums - Thread - Direct

@BukkonyX  @DaftSpartan104 

 

It might be related to some third party programs which helped other players out here: ...

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Comment
    EA_Darko on Support Forums - Thread - Direct

Glad to be of help @CaoNiMa-DF21.

Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @MikeOxFirm it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll ...

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Comment
    EA_Darko on Support Forums - Thread - Direct

Sorry to say @iMurderedrum but this is nothing that we can do in this situation.

 

If you have the video saved then we are happy to look at it but we would be unable to add the badge to your account.


Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

You can move your games to a new hard drive or computer relatively easily @stormster_1.  You just need to follow the steps below and you should be good to go:

 

  1. Copy your Origin Game Library folder to wherever you want it.
    • The default location is “C:\Program Files (x86)\Origin Games\”
  2. Set the Origin Game Library Location to the new location.
    • In Origin open up Settings
    • Select the “Installs & Saves” tab.
    • Under “Game library location” select “Change folder…”
    • Locate the new folder.
  3. Start a download f...
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28 May

Comment
    EA_David on Support Forums - Thread - Direct

@Asurill Sorry, but this isn't something we can address on the forums. 

Please reach out to our Terms of Service teams using the steps here, if you wish to appeal action on an account. 

https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts...

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27 May

Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @XUADBB AHQ is currently available in the following languages.

 

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @tergels AHQ is currently available in the following languages.

 

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Comment
    EA_Darko on Support Forums - Thread - Direct

Hey @EqgIe AHQ is currently available in the following languages.

 

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26 May

Comment
    EA_Darko on Support Forums - Thread - Direct

Did you try the steps I posted above @NubWigg?


If not would you mind going through the connection troubleshooting steps to see if they make a difference?


Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

Can you grab a DxDiag @ellielou1911 so that we can take a look at your system for any issues: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/


Once I have that I'll take a look and we will go from there.

 

Darko

Comment
    EA_Darko on Support Forums - Thread - Direct

It sounds like you may be having issues with your connection @Mahiro55. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you...

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23 May

Comment
    EA_Barry on Support Forums - Thread - Direct

@Cozzolino92 

 

System Requirements are a statement about performance and compatibility.

 

POPCNT may be a relatively obscure CPU instruction but the requirements for the game were chosen so that the stated compatible CPUs and newer would all have that instruction available.

 

The argument that older, relatively high performance CPUs should be able to play doesn't fly specifically due to this missing CPU instruction.

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21 May

Comment
    EA_Blueberry on Support Forums - Thread - Direct

@NamelessHenchman 

 

Have you tried changing data centers after you timeout at the ready up screen? Your trace route starts to jump at hop 5 but since you're connecting to the California address it's expected to climb. I don't see any packet loss which is great.

Are you able to login to your router's admin panel and disable or enable IPv6 to see if you have improvement?

Blueberry.png