Apex Legends Dev Tracker

Thank you for the report we'll get it tracked down. 

/Blueberry

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Excellent, thank you. I had a nice message in my inbox this morning saying it should be fixed today, so thank you for the confirmation. 

@HoboHangout69  Thank you. Can you see if there's any critical events for the failed game starts in your reliability monitor?
If you open the Windows search and start typing "view reliability history" that should autofill, click the relevant button and you should come to the Reliability monitor. 

This will show Critical Events, warnings, and key recent updates. Sometimes this page will show up crashes, sometimes not. If there's an event for a failed Apex launch, can you post the details?

Aside from this, can you try clearing the Origin cache and reinstalling Origin (they are mutually exclusive) and give another restart, a...

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@HoboHangout69  Thank you. Can you see if there's any critical events for the failed game starts in your reliability monitor?
If you open the Windows search and start typing "view reliability history" that should autofill, click the relevant button and you should come to the Reliability monitor. 

This will show Critical Events, warnings, and key recent updates. Sometimes this page will show up crashes, sometimes not. If there's an event for a failed Apex launch, can you post the details?

Aside from this, can you try clearing the Origin cache and reinstalling Origin (they are mutually exclusive) and give another restart, a...

Read more

@HoboHangout69  Thank you. It's interesting that the DirectX setup worked when you ran it directly, but failed when it was run through Origin.

If you try the repair process in Origin does it throw up an error message or complete without issue?

What security software do you use? Can you try whitelisting Origin(and the game), then restart your system and see if you can make any more progress?

@HoboHangout69  Thank you. It's interesting that the DirectX setup worked when you ran it directly, but failed when it was run through Origin.

If you try the repair process in Origin does it throw up an error message or complete without issue?

What security software do you use? Can you try whitelisting Origin(and the game), then restart your system and see if you can make any more progress?

... Read more

@ThatDolanGuy I suspect the base cause of your issue is a separate one, but it may be related. I see you have a thread on this already, it's best to add your dxdiag info to that: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/ You can also try the VC and ...

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@ThatDolanGuy I suspect the base cause of your issue is a separate one, but it may be related. I see you have a thread on this already, it's best to add your dxdiag info to that: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/ You can also try the VC and ...

Read more

@pelsen90 

 

Thanks, I have marked @Bluelagoon2018  post above as the solution.

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If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level U... Read more

@Ripjaws_Aus 

 

It looks like you could upgrade to Windows 10 build 1809. Search "Windows Updates" in the desktop search bar to check for pending updates. Your video card driver is from 2018 and when they are outdated they can cause technical issues, so I'm heavily inclined to lean towards that as to what's causing this. Your PC specs are around the minimum requirements to run this game, so I would try playing at lower video settings and try borderless window to see if that helps boost performance. If you have too many programs running in the background while playing that can consume a lot of resources on your PC which slows down p...

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@244187893  Unfortunately we can't assist with account bans on AHQ. If you believe an action to have been taken in error, please reach out to the appropriate team using the steps in this article: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

... Read more

@baddie-rip Thank you, your details were added to the investigation. Unfortunately I don't have a way to make any changes directly, but I'll let you know of any updates I get. 

@p3t3or All good, I'm glad we could clear things up. 

Cheers!

@thepickler 

 

Does flushing or changing your DNS fix it for you? It's located in these steps below and that seems to be fixing it for a lot of players.

... Read more

This event expired. It was available from approximately 10AM PST 4/16 through approximately 10AM PST 4/18.

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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@j-shotz-93 

 

What level are you and it depends on your performance in games. The better you do the faster you'll level up. 

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqp... Read more

@j-shotz-93 

 

What level are you and it depends on your performance in games. The better you do the faster you'll level up. 

If there was something I could do from my end I would @Sp4ceB4lls but the only people who can sort this are your ISP. I have seen people have success by tweeting an image of their UO Trace directly to their ISP.

 

Darko

See if you can get connected with a tech agent @Sp4ceB4lls as anyone who knows anything about connections will recognise the issues with your connection from a glance at your UO Trace.

Darko

Your UO Traces are showing huge issues @Sp4ceB4lls. Can I ask what Virgin said when you spoke with them in relation to this? Looking at your UO trace and honestly, it's been a while since I saw one as bad. If they are unwilling to admit that there is an issue then make sure that you attach your UO trace to  your case so that they can see it. 

 

Darko

Hey @Biss71, please do not share links to any cheats you may see as doing so is technically a breach of the AHQ User Rules and Guidelines.

 

From here on out, any sharing of videos or naming of users and accusing them of cheating or linking to cheating sites will result in bans.

 

If you are in game and suspect a user of cheating then please report them by following the steps in this link: ...

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