Rainbow Six Extraction Dev Tracker

@radix_no9to5 Greetings to the forums! Sorry to hear that you have some audio issues in Rainbow Six Extraction. If you have already tested all steps from our Troubleshooting Guide here, I would try verifying your game files next to see if there a...

Hey there @swatspy, thank you for getting back in touch and for trying those steps, I appreciate it. I am sorry to hear that you are still experiencing issues. As per my last reply I want to assure you that our teams are still investigating. Further updates will be posted over on our ...

Hey there @uwulia, thank you for taking the time to get in touch. I am sorry to hear that you have been experiencing crashes when a protean spawns, I will gladly look into this further. Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues.

Once you have completed those steps, and if you continue to experience problems, can you please provide some additional i...

Hey there @midz10, thank you for taking the time to get in touch. I am sorry to hear that you have been experiencing issues launching Rainbow Six Extraction. Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues. I understand you have already performed several actions to try and remedy the issue, but we must cover everything in the article firs...

Hey there @jorgebacon, thank you for taking the time to get in touch. I am sorry to hear that you have been experiencing issues adding a mobile number to your Ubisoft account. I have taken a look into this from my end and I can see that you have a case open regarding this. An update has since been provided, could you please take a look? We will gladly investigate this further. If you have any questions regarding the steps on your case, or if you run into any other issues, please do not hesitate to let me know. ...

@defkidfu Hey there, welcome to Discussions! I appreciate you reaching out with this request.

Rainbow Six Extraction has directional subtitles that can be enabled by following the steps in this FAQ. Is this what you mean by "Visual Audio"? You can also find other accessibility options in this FAQ.

If those features don'...

Hello, and welcome to Discussions. Thank you so much for contacting us with this feedback for Rainbow Six Extraction. I have moved this thread to our Player Support section so that one of our agents can assist.

@noskcajleinad Are you still requiring any support or is this issue now resolved for you?

@winnie441155 Thank you for the additional information. We have reported this over to our team to check over further. You mentioned playing on both Xbox and PC. Have you encountered the behavior on both platforms?

@iagent Sounds good! If you gather any recording of this behavior, please send it our way! We'd be happy to add this with the report to have the team look into further. Thank you!

Hey there @jabba-em, thank you for answering my questions. I have checked from my side and we are not aware of any game-breaking crash related issues. Therefore, could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for t...

Hey there @adiikcek, thank you for getting back in touch. Our specialists will review each number. As per my last reply, if we confirm that the number cannot be used, then I am afraid we are unable to assist further. I would recommend that you try a different number.

I welcome you to continue sharing any thoughts or feedback you may have regarding the mobile authentication within this thread, and I will be sure to pass this along to the dedicated teams.

Hey there @winnie441155, thank you for getting back in touch and for taking the time to share that video, I appreciate it. I will gladly forward this information over to the development team to check if this is intentional or not. I just want to ask some further questions before I do this:

1. What platform are you playing on?
2. Are you able to reproduce this, and if so, how?
3. Have you experienced this bug before and if so, how often?
4. What happens if you restart the game, and does that fix it?
5. You mentioned the music continue...

Hello @noskcajleinad, thank you for taking the time to get in touch. I am sorry to hear that you have experienced problems playing Rainbow Six Extraction after resubscribing to Xbox Game Pass on PC. I understand that you experienced problems creating a case, therefore I have gone ahead and created a support ticket on your behalf. Could you please check your email inbox for the update I have shared?  In the meantime, if you have any questions or run into any other issues, please do not hesitate to reach back ...

Hey there @san1127, thank you for getting back to us. That's absolutely no problem, thank you for answering our further questions. As kindly mentioned by my colleague, our development team is aware of this, and they are currently hard at work looking into it. Further updates regarding this will be posted in our ...

Hey again @jabba-em, thank you for getting back to us and for elaborating on the crashes further. We will gladly take a closer look into it. Could you please answer some further questions for me just so that I can get a better understanding of the crash and what might be causing it?:

1. Could you please let me know what platform you are currently playing on?
2. What does the crash itself look like? (for example, do you receive a black screen crash to the desktop? Does it freeze? etc..)

Hey @iagent

Sorry to hear you're also experiencing this issue, and some more. I definitely understand how that can be frustrating and I'll report it to the team right away

Do you happen to have a video showing all of that occurring ? It could help the dev team to try to recreate the issue !

Hey @notadoubleagent !

Glad you got a reply from our teams ! I'll lock the thread as per your request, don't hesitate to open a new one if you ever need anything

Hey @kungfubetty !

Sorry to hear you're experiencing the same issue.

Like Ubi-Gizmo mentioned, the buddy pass invite expires after 2 hours if not accepted. If your friend already enjoyed the buddy pass, they can no longer accept a second invite. You can find more info here.

Hey again @ollywalk

Just like I said in your other post, could you attach a video showing the drone exploding in this situation ? I wasn't able to find any similar report, and this could help our teams understand the situation better