devtrackers.gg
@dropdown67890 Welcome to the forums. How are you exiting the game? Are you closing the program completely and then relaunching or using Quick Resume?
@dropdown67890 Welcome to the forums. How are you exiting the game? Are you closing the program completely and then relaunching or using Quick Resume?
Greetings and welcome to the forums. Is the game appearing greyed out in the Ubisoft Connect client? This is where you will launch the game instead of from Game Pass. Post a screenshot if you still are not able to play the game from Ubisoft Connect so I can take a closer look.
@stahpIE @hteiKnOkeelF Would you both please post your PC specs so I can better assist? If you are not sure of your specifications, you can run a DxDiag report. After you have ran the DxDiag report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
@catnipsniffer Sure, keep me updated!
@beuneu Hi there, and I'm sorry to hear you're having connection issues in Rainbow Six Extraction.
As a first step, can you please go through the steps in our PC Connectivity troubleshooting guide? Please let me know the results.
Thanks!
@breachandchong Hi there, and thank you for bringing this to our attention on the Discussion forums. Has this been happening since you've been playing? Does this only happen on one map or all maps?
@squ4tchin Understood, thank you. Has this happened more than once?
@gtajj Hey there, and thank you for reaching out about this. I'm moving your post to our "General Discussions" section, so that it can be visible to the correct people. Thank you!
@kjinlokm Hey there! Thank you so much for this extremely detailed post. As this is something we'd be better suited to take a look at privately, I've created a Support Ticket for you. Please head to our help portal here, login if prompted, and select the case number "16011864". I've added the images and information you've shared here, and I'd like you to also upload copies of your ...
Read more@everest Thank you for your reply. We're investigating similar reports of this. Can you please let me know what platform you're playing Rainbow Six Extraction on, and if this is happening on a certain map, or a certain weapon?
@a007nathandrake Hey there! I'm very sorry to hear you're experiencing crashing. Is this happening on launch or during gameplay?
If you haven't already, I'd recommend going through the steps in our Basic PC Troubleshooting guide. Please also make sure that your game and the launcher are installed on the same drive.
@cyborgchimp @Giggsity Thank you for your replies. Just to clarify, is this only happening in solo mode for you two?
@squ4tchin Hey there, I'm sorry to hear this happened. Did you all go through the airlock before this happened, or they went through the airlock after you were downed and unable to be picked up? Which map did this happen in?
@kingcast0r Glad to hear! Please don't hesitate to reach back out if you have any further questions.
@hjortur333
Hey there.
Sorry to hear about this.
Can you try pressing alt+enter, dragging the window over to your primary monitor and then pressing alt+enter again to see if it then focuses on the correct screen?
@lepiredujoueur
Hey there.
Unfortunately we're only able to offer support in English from this particular forum. If you are able to translate to English I'd be happy to assist further, alternatively you can find the French language forum here.
Thanks!
@hotwillf
Hey there.
The team are aware of issues with this particular error and are working on resolving this as we speak.
For the time being a number of players have confirmed that updating both their integrated graphics and dedicated graphics drivers has resolved this for them.
Thanks
Hey there
Thanks for reporting this to us and for your regular updates on this.
I'm glad to hear that you managed to resolve this and hopefully your posts will assist others experiencing similar problems. Thanks!