Rainbow Six Extraction Dev Tracker

Hey there folks.

Sorry to hear about your issues with random freezing.

Can you confirm whether there is any pattern to the freezing? Is it when performing specific actions or is it worse on specific maps or does it seem completely random? If any of you are able to provide a video demonstrating this we could take a look at as well we'd greatly appreciate it. Thanks.

@paodoce21

Hey there.

This issue usually means you're currently logged in on a different Ubisoft account than the one where the game was purchased/linked. Are you aware of any other Ubisoft accounts you have? If you are please try logging in on those and trying to launch again, when you're on the correct account you should no longer see this error.

If you are unaware or have forgotten the details to any other accounts please let us know and we'll open a support case for you. Thanks.

@miguelbloomberg

Hey there!

The Buddy Pass will launch on January 27th at 3pm UTC. You can find more info on this on the Twitter post below

@acloose

Hey there.

Sorry to hear you've encountered this.

This will sound like a strange question but can you confirm what language you're playing the game with? We are aware of crashes that seem to be caused by playing the game in specific languages.

Thanks.

@dogster16

Hey there.

Sorry to hear you've encountered this. In order for us to further investigate, please provide the following details for us to relay to the Rainbow Six Extraction team:

- Does this happen often or was it a one-time thing?
- Does this happen only with specific operators / weapons, or does this happen with many different operators?
- Please provide any additional details you can that you took leading up to this issue occurring.
- If possible, please provide a link to a video of this occurring.

Thanks!

@demonord24332

Hey there.

Sorry to hear you've encountered this.

The team is aware of this issue and are actively working to resolve this as soon as possible. Can I ask you to clean install your integrated graphics drivers as well as your dedicated GPU please?

Hey there folks

I'm sorry to hear you're having issues with the game crashing at launch

The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing. 

If after doing so you're continuing to experience issues please let us know so we can offer further assistance. Thanks!

@zoghs

Hey there.

Sorry to hear about your issues with crashing.

Can I ask you to confirm that you have attempted every step suggested here first of all, please? If after doing so you're still experiencing issues please let us know so we can offer further assistance.

Thanks!

@mendigod7

Hey there.

Is it showing as greyed out in your library or is it gone completely? If it's greyed out it's likely to be the case you're logged in on a different Ubisoft account.

Can you confirm what platform you purchased the game on as well, please? Ubisoft Connect, EGS or Xbox Game Pass? Thanks.

@pizzscolopandre

Hey there.

Sorry to hear you've encountered this.

I understand this might not be the easiest thing to provide but if possible so we can investigate this further provide us with a link to a video of your perspective and a friends perspective demonstrating this please? We'd like to pass this on for further investigation and this would assist us a great deal in doing so.

Thanks.

Hey there folks.

We just posted an update on Twitter a few hours ago. The Buddy Pass will be available from January 27th at 3pm UTC!

Hey there folks.

Sorry to hear you've both encountered this bug. I can confirm this issue is known to the development team and is under active investigation as we speak.

I have provided your reports and video to the team.

Apologies for any inconvenience caused as a result of this particular issue whilst we're working on getting this resolved.

@riquemaru Very glad to hear this, enjoy the game!

@mistelaflusha

Hey there.

I'm sorry to hear about this issue with your resolution.

Can I ask you to provide us with a link to a video demonstrating this we could take a look at if possible please? Once we've received this from you we'll raise this with the R6E team for further investigation.

Thanks.

@cptakash Hi there, and thank you for the image of this error, as well as your PC specs. Since 8 GB of RAM is the minimum system requirement to run the game, it may be that you do not have enough available resources. You can also check your system's perfo...

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Hey there.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested here that you haven't already attempted, I can see you have alr...

Hey there folks.

Thanks for your feedback on this.

At this time there are no plans to officially support KB&M on console but we will certainly pass your feedback on to the team regarding this.

@kbod8802

Hey there.

Sorry to hear the issues have persisted.

The next thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing. 

If after doing ...

@viscenti

Hey there.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested here that you haven't already attempted. These steps are known to resolve mos...

@zigfridsgadansk

Hey there.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common cause...