@ooscho3yoo Hey there, sorry to hear you're experiencing these crashes!
Does it only occur when playing as Hibana on the Tenderloin map? Or have you noticed it in other situations? Do the crashes occur after any particular actions, or in a specific part of the map?
I also recommend giving our basic troubleshooting steps a try to help clear up potential issues on your console.
@daecron Hey there! Sorry to hear you ran into this issue, but thanks for the update!
@kogami00 Could you test if rolling back your drivers fixes things for you? If not, please go ahead and complete our basic PC troubleshooting and update this thread with your results.
@daecron Hey there, thanks for posting this information so other players might be able to solve this issue!
If anyone is running into this issue but this doesn't solve the matter, please update this thread.
Sorry to hear y'all are also having trouble running the game!
@roboticbuddy Thanks for giving those steps a try. Could you go ahead and create a support case and attach your system files, then update this thread? This will allo...
Hi all, I'm sorry to hear you're having trouble accessing the game. I'm seeing the game on all of your accounts, so it looks like the game has been properly granted. It will show up in your Ubisoft Connect library, not in the Game Pass application. You can download Ubisoft Connect from this page.
If anyone still needs to claim the game, please follow the instructions found in this FAQ and let me know if you run into any trouble.
Hey @nicholas532
Thanks for the additional information you have provided. I notice you mention you have a storage device with games on. Can you make sure the game is installed on the Xbox HDD rather than this (if it isn't already) and also disconnect the other drive whilst trying to play and see if this helps?
Hey @b3atscratcher
Glad to hear Windowed mode got the mouse working for you. Regarding Vulkan, I did read a comment from someone earlier saying it was working for them, so it should be. What is happening for you when you try?
Hey @nanashisarimasu
I'm sorry to see this happened and thanks for providing a video clip of it and your specs. I'll forward this to the game team so they can look into it and can keep track of this but hopefully it was a one off and doesn't happen again.
Hey @thehorrorinclay
I'm sorry to hear your game is crashing on launch. Please can you provide the steps you have already tried to resolve it, so the same things aren't suggested to you again?
Also, do you see a specific error message when it crashes?
Hey @kawstic76
I haven't seen any other reports of this, but can you just double check if you have the Ubisoft Connect in-game overlay enabled, as I wonder if it could be related to that being turned off?
You can find this in the General tab of the settings in Ubisoft Connect.
Hey @guest-dqmhxqfs
Glad to hear you're enjoying the game and I hope this hasn't happened often. Feel free to let us know if you have encountered it a lot.
Hey @flamemonarc, welcome to Discussions!
I'm sorry to hear you're running into these issues. You mentioned this mainly happens in MIA missions, and before you get disconnected you lose the ability to reload? Does this happen on any particular maps, or when playing any particular operators?
Since you're receiving connectivity errors, I also recommend running through these steps just to confirm things are working correctly with your connection.
Hi @killing-scream, welcome to Discussions! Please note that these are our English forums, so I'm only able to assist in English. For assistance in your preferred language, please post in our German forums.
As for the error you mentioned, I'm sorry to hear you're getting disconnected from the game. Please go ahead and run through our PC connectivity guide to troubleshoot the issue further.
@glhf47 Hey there, thanks so much for reaching out to report this issue! I'd like to gather a bit more information to help investigate further.
Firstly, could you explain what happened in the moments leading up to this? Which map was this on?
Has this only happened the one time, or has it happened multiple times?
Hey,
I've just merged a couple of threads about this. Please double check the driver version is up to date first of all.
If it is, please can you make sure the computer is trying to launch the game with the correct GPU and follow the steps in the article here to set the dedicated GPU to launch the game with.
If you have an integrated graphics chipset built into the processor, it may be trying to launch with that instead of your dedicated GPU.
Hi all, thanks for updating this thread to let us know you're affected. I've passed your reports on to the team to help in their investigation. Please keep an eye on this thread for updates, and let me know if you run into any other issues.
Hey @zikitic
This error code relates to BattlEye specifically being what is removing you from the game. Please make sure you have any other applications on your computer closed that you don't need to run the game. I would also suggest to reinstall BattlEye if you can, and contact their support if you continue to have issues as they may be able to identify what is on your computer that is triggering it.
Hi @buckybutler, welcome to Discussions. It sounds like you're experiencing a different issue than the other players in this thread.
It looks like your Ubisoft account is not linked to an Xbox account, which can sometimes result in connectivity issues when first starting the game. Can you link your accounts using this guide, then try to connect once mo...
@blastermaster73 Understood, thank you for confirming that. We've sent this feedback up to the team for further review. Please feel free to update this thread if you have any other feedback on this particular feature, and I hope you enjoy the game despite this frustration you've experienced.
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