Rainbow Six Extraction Dev Tracker

Hey @tomr1s

You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?

Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on. 

@bigmomjoe

Hey there.

I'm sorry to hear you're having issues with persistent crashing.

The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the ...

@airlato

Hey there.

Sorry I'm not sure what you mean by this. Are you looking to report specific players or are you having issues making reports? Thanks

@smr-ggmeistro47

Hey there.

If that is still missing for you now please let us know and we'll open a support case for you to look into that. Unfortunately it's not something we can do directly over the forums.

Thanks

Hi @hamza_ansari I'm sorry to hear that you are experiencing this issue.

This is due to a scheduled maintenance of online services.

It was announced on the Ubisoft Support website and the Rainbow Six Extraction Twitter account:

Hi @b696942069 I'm sorry to hear that you have experienced crashes or disconnections, resulting in a sanction and losing your operator.

I have forwarded your feedback on to the development team.

I would recommend going through the troubleshooting in the links below as this will ensure you have the best possible connection and will hopefully prevent you from experiencing these issues again:

PC Troubleshooting
...

Hi Operators,

The development team have confirmed that this issue is no longer present on the live version.

If you experience the issue again then please let us know and provide the following information:

• Which map did this happen on?
• What difficulty were you on? Moderate, Cautious, Severe, or Critical?
• What were the objectives in the subzones prior and after? These can be seen on the map.
• Were you playing solo or in a squad?
• How long did you wait to see if the door opened?
• Do you have a video clip of this happening? (This can be uploaded to any video sharing website of your choice, and then link to it in your response.)

Hi @tvpace4017 I'm sorry to hear that you are experiencing issues launching Rainbow Six Extraction.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops an...

Hi @bad1213 I'm sorry to hear that you lost two of your operators.

You mentioned you lost one with the proteus bug and another with a connection bug. Could you please provide more information about the issues you have encountered.

For the connection issue that you mentioned I would recommend going through the ...

Hi @OscarPanda @null-voids apologies for the late response.

I am also sorry to hear that you are receiving the error 'Hardware not supported' when launching Rainbow...

Hi @old_chaos, and sorry to hear you have been disconnected from our servers.

Just to make sure, you are talking about Rainbow Six Extraction right ?

In any case, could you please make sure to follow all the steps from this article so it doesn't happen again ?

Thanks for the details @agent_ares, and I agree with you that it shouldn't happen.

If it ever happens again, don't hesitate to contact us so that we can look into it with the game team more in detail !

Hi @i_love_idea, and sorry to hear you're having issues when playing in sandbox mode.

As a first step, I'd advise trying all the steps from this article to see if it helps in any way. Do you have any error message ?

Do you also have that issue if you launch the game outside the sandbox ?

Hi @madmike_h8, sorry to hear you are also experiencing this issue.

Have you been able to try the workaround provided in previous messages ?