Rainbow Six Extraction Dev Tracker

Hello @Kawaii_Shempaii,

Thanks for reaching out and I'm sorry to hear that you are experiencing this issue.

Can you please confirm if you performed all of the troubleshooting steps already provided in this thread, by any chance? If s, can you please provide us with a few screenshots of this occurring showing your current monitor setup and in-game selection, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

Hey @EfeYalcin and welcome to the Ubisoft Discussions!

I'm sorry to hear you were disconnected from your match in R6S. Please note that your temporary in-game sanction has been applied due to your disconnection; this is not an error, and it cannot be removed. Additionally, the system put in place for the MMR adjustment doesn't allow for modification, we will therefore be unable to add MMR to your account.

Hey there @breakgamer30 and welcome to the Ubisoft Discussions!

I understand you haven't received your charms. So we can further look into this with you, I have opened a support ticket, 16811741, which you'll be able to access via our ...

Hey @Nick6with and welcome to the Ubisoft Discussions!

I understand you are unable to launch Rainbow Six: Extraction. To attempt to resolve this issue, I'd recommend following all the steps from this article, regarding the troubleshooting of technical issues on PC. These should help your PC run the game ...

Hey @dom3nico_d_28 and welcome to the Ubisoft Discussions!

I understand you're receiving an error code when playing Rainbow Six: Siege. To attempt to fix this issue, I'd recommend following all the troubleshooting steps of this article, concerning the resolution of c...

Hey @GeneralErrror! Thanks for the update. I'm glad to hear that you've been able to run the mission multiple times successfully now.

Please reach out if you have any other information or questions

Hello @Ykaro32. Please note that your are posting on the English language forums. We will only be able to assist you if your query is posted in English. Thanks for understanding!

Hey @war_crime669! Glad to hear that you were able to solve this issue

Greetings to the forums, @cyper7250! If you are still experiencing this error message when loading Rainbow Six Extraction at this moment, please try following our connectivity troubleshooting steps to ensure there are no interferences that ...

Heya again @GeneralErrror , thanks very much for this video. I'll pass it on to our team to investigate this further now.

Hello also to @adair_chilango , tha...

Hi @W-o-W , welcome to the forums

Here on this forum, we can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents in their preferred language.

For support with Extraction in Chinese, please follow this link...

Heya there @GeneralErrror , thanks very much for clarifying that for us. Indeed, your description is very comprehensive, and I appreciate you sending it across. That said, if you have a video at all, it'd still be really useful to have, so the team looking into this can follow your exact steps. We've not been able to reproduce the issue on our end, you see.

Many thanks to ...

Howdy Operator @Cyb3rM3l , thanks for your post! I understand you're facing crashes - let's get that sorted for you

You've tried reinstalling already, which is a great first step. Please check our ...

Hey there @TSM-EGC , thanks for reaching out!

Extraction does not include an option to reset your save file. My apologies for the confusion. All the data is stored on the server, meaning you'll be able to access your save file from any platform, but this does also mean it cannot be deleted.

Let me know if you've any further thoughts or questions about this - I'll be happy to accept any feedback you've got about this!

@ponce_deleon Hello there!
 
Thanks for letting us know which steps have already been tried. We're sorry to hear about your experience trying to reach our support so far.
 
As this is an account related issue, we'd be unable to assist you over public forums. In order to troubleshoot this issue further, we've created a support case for you, which can be accessed here.

A m...

@generalerrror Hello there.

Thank you for your report on this issue with the current Maelstrom.

Just to confirm if this report is in reference to objective 8, this particular issue has been brought to the team's attention. Sorry to hear that there have been no other posts addressing this issue.

At this moment, we're aiming to collect as much information as possible. Would you be able to capture a clip of this happening, so we can add it to the report for the game team to investigate? You can upload this clip to a video/file sharing site like YouTube...

@levilucione Hello there!

Thank you for posting here.

For Rainbow 6 Extraction, if a player is banned in any way by Ubisoft, this is done at an account level and the account would not be able to play online. If you're currently experiencing issues with VoIP, could you please try the following troubleshooting here?

Many thanks.