Hi @tvpace4017 I'm sorry to hear that you are experiencing issues launching Rainbow Six Extraction.
Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops an...
Hi @bad1213 I'm sorry to hear that you lost two of your operators.
You mentioned you lost one with the proteus bug and another with a connection bug. Could you please provide more information about the issues you have encountered.
For the connection issue that you mentioned I would recommend going through the ...
Hi @OscarPanda @null-voids apologies for the late response.
I am also sorry to hear that you are receiving the error 'Hardware not supported' when launching Rainbow...
Hi @old_chaos, and sorry to hear you have been disconnected from our servers.
Just to make sure, you are talking about Rainbow Six Extraction right ?
In any case, could you please make sure to follow all the steps from this article so it doesn't happen again ?
Thanks for the details @agent_ares, and I agree with you that it shouldn't happen.
If it ever happens again, don't hesitate to contact us so that we can look into it with the game team more in detail !
Hi @i_love_idea, and sorry to hear you're having issues when playing in sandbox mode.
As a first step, I'd advise trying all the steps from this article to see if it helps in any way. Do you have any error message ?
Do you also have that issue if you launch the game outside the sandbox ?
Hi @madmike_h8, sorry to hear you are also experiencing this issue.
Have you been able to try the workaround provided in previous messages ?
Hey @rejectedvegan ,
Thank you for getting in touch with this.
Is it only when using the overlay? Or also when using the ESC menu in-game?
And could you please try verifying the game's files and toggling the overlay off / on and let us know if there's any changes?
...
Hey @jitanglaile ,
Thank you for getting in touch, as this is our English forums, could you please translate your post so we can see how we can help?
Otherwise, you're more than welcome to open a case on our Support Site in Chinese.
Thank you!
Hey @d4ikazoku ,
Thank you for getting in touch, as this is our English Forums could you please translate your post so we can see how we can help?
Otherwise you're more than welcome to post to our Spanish forums or open a direct ticket with us via our ...
Hey @bennysl_ ,
Thank you for reaching out, I'm sorry to hear you're experiencing lag and connection issues in-game.
To allow us to look into this, could you please first ensure that you've attempted all of the steps in this connectivity troubleshooting guide?
Please let us know how you get on.
Thank you!
Hey @hohoil1 ,
Thank you for getting in touch.
Could you please also try verifying the game's files and let us know if there's any change?
If not, could you please share a screenshot of your bindings?
Thank you!
I've responded to you in another thread already @boomerangames , as I can see your case has been resolved, I'll lock this thread.
Thank you and if you have any other queries, please get back in touch.
Thank you!
Hey @evilbananawind ,
As per our Forum Rules, we do not condone public naming and shaming of players.
If you wish to report a player and haven't been able to do so in-game, please do so via our ...
Hey @Mak_Mystic ,
Thank you for getting in touch.
As previously advised, have you already tried performing a Clean Reinstallation of your drivers?
If so, could you please open a case on our ...
Hey @agent_ares ,
Thank you for getting in touch with us about this.
Are you running the game in fullscreen or windowed / borderless windowed?
And does this continue after verifying the game's files?
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