Rainbow Six Siege Dev Tracker

Hey @cowboys41721 ,

Thanks for reaching out, sorry to hear you're having issues playing with friends!

Could you please try reinstalling the Ubisoft Connect PC client (this won't impact any of your games) and let us know how you get on and if there's any changes?

Hey @paguro ,

Thank you for reaching out, sorry to hear you're missing skins!

So we can look into this further for you, could you please contact us directly via our Support Site, Facebook or Twitter and include the following;

• A list of all of the missing skins
• The Date / Time of the last time you used / could access them
• The Date / Time you realised they were missing

We'll be able to check your account and look into this further.

Thank you!

Hey @patrikmicrosoft ,

Welcome to the Discussions!

As these are our English speaking forums, could you please translate your post so we can see how we can help?

Otherwise, you're more than welcome to open a ticket in German with us via our Support Site.

Thank you!

Thanks for the update @Riotaxe1 , no problem at all, we're here if you need us!

Hey @DeD_EvKaKiy_ ,

Thanks for getting in touch, sorry to hear you're having these issues.

For the crashing, could you please give all the steps in this troubleshooting guide a try, as well as verifying the game's files?

Should you still receive any errors relating to cloud saves, then please give the following a try;

1. Open Ubisoft Connect as administrator, click the menu icon at t...

Hey @Velocyfer,

Thanks for reaching out!

There can be occasional delays in rewards being added, sorry to hear it wasn't added to your account right away.

If you're still missing the pack, please could you open a case via our ...

Hello @WojtasMi,

Thanks for reaching out about your purchase!

Regretfully, it is not possible to refund in-game purchases, I'm afraid. You can find this confirmation here. As you mentioned that you need 1 R6 credit, I'm sorry to say but we're unable to grant in-game currency. Apologies for any disappointment caused by this.

If you have any additional questions, please let us know.

Hey @ALESSIO_1312-0

Thank you for reaching out!
 
At the moment, we can only support in English, French and German here.
 
Could you please translate your post into one of those languages so we can see how we can best help?

Many thanks

Hey @Critical-crits,

Sorry to hear that you are encountering this error when trying to play.

You mentioned you had already checked your network, so that we don't repeat already tried steps, can I check what troubleshooting you have performed?

Many thanks

Hey @DeD_EvKaKiy_

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

We can also be contacted using the following methods

Ubisoft Support Website
...

Hey @Bullhuss-0,

Thank you for taking the time to reach out to us.

I am afraid that we are unable to help with ban appeals over discussions and for this reason I would advise to contact us directly by your preferred method:

...

Hey @Blacksun-WAFL ,

I can see that you opened a case, however as we didn't receive a response it was closed.

Could you please respond to your case when you're next available so we can continue to help?

Thank you!

Hey @RexarUlik ,

It will be very unlikely that it will detect your files though as the game has not been installed on your PC, rather you just have the files saved. The 'Locate Installed game' feature is intended for when the game has been completely installed (via the wizard) elsewhere (such as Steam or Epic Games) and is not intended to use pre-existing files to install the game.

May we please know more as to why you're unable to install the game from Ubisoft Connect yourself? As my concern is any connectivity issues preventing you from being able to install ...

Thanks for the response @Riotaxe1 - so all of the controllers listed, wired and wireless are presenting this issue?

As you also noted this began recently, could you please try verifying the game's files to ensure no local files are impacting your controls.

Let us know if there's any changes!

Hello @AndroVijay,

Thank you for the update and I'm sorry to hear that you are still unable to connect.

Can you please confirm if you reached our team as previously advised, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

We'll note this to the team @TheLoneWolfo , thank you!

In the meantime, we have spaces in the forums to post for to find a squad a players which will hopefully help you find more players to team up with during the hours you play.

If there's anything more we can help with, please let us know!

Hey @Spong3-B0B ,

Thank you for reaching out.

Are you still being asked for a key when launching the game?

If so, please try clearing the Ubisoft Connect cache and let us know if there's any changes.

As for signing in to no games, it may be that you're using the wrong account so please check this.

Thank you!

Thank you very much for taking the time to share this advice @Morokei059 !

Hey @TheKing42798 ,

Are you attempting to invite an Xbox Friend to play Rainbow Six: Siege with you on PC?

As if so - cross-play isn't supported so this wouldn't be possible.

If you're inviting each other both on Xbox, this should be possible via the Xbox Friends List.

Please let us know if you have any other questions!

Hey @Ferstekr ,

Thank you for reaching out.

Do you recall what error message or code you receive when attempting to reconnect to the game?

Are you also still unable to reconnect after restarting the game + Ubisoft Connect client? As they maybe struggling to get reconnected following the removal of your cable.

Let us know how you get on!