Hey @Poo_Blues17 and welcome to the Ubisoft Discussions!
I understand that the graphics settings for Rainbow Six: Siege reset every time you launch the game. After looking into this, this issue might be caused by the fact that the "GameSettings.ini" file is set to read-only. This would mean that any changes made in the game cannot be applied to your Settings file. The game's settings file is located in - Documents\My Games\[Ubisoft ID].
Hey there @BEAR-1996,
I just had a look at your support ticket, and I can see that the issue has been resolved on your side. If you ever experience it again, we will be happy to assist you!
Hey @whoIsJoes-Mif and welcome to the Ubisoft Discussions!
I understand that your elite skins in R6S seem to have disappeared. Thank you for bringing this issue with your operator's appearance to our attention. The development team has been made aware of this bug, and they are currently investigating. If any additional information becomes available, it will be posted ...
Hey there @ZeroAccell and welcome to the Ubisoft Discussions!
I understand you're experiencing lag and disconnections in Rainbow Six: Siege. To attempt to fix this issue, I'd recommend following all the troubleshooting steps of this article, regarding the resolution of ...
Hey @Tater0706 and welcome to the Ubisoft Discussions!
I have merged the thread you created regarding the elo glitch in Rainbow Six: Siege to this one, in order to avoid too much confusion. As I said to ...
Hello @Witte220788 thanks for getting in touch with us.
The gunfire repeated audio issue is something we are still investigating and we have several reports of this on our R6Fix website.
To help us gather more information, are you able to send us a video clip of this happening in your game too, on PS4?
To capture a clip, Playstation >
Please press your controller's Share button, this will allow you to capture a video clip, then your console will ask you to upload it straight to YouTube or Twitter. After uploading to one of these...
Hello @Recruimt-0, thanks for getting in contact with us about this issue.
Usually, we would advise using an ethernet or wifi connection you can. If this is not an option for you, could you please tell us the following >>
Hello @jklds , thank you for reaching out to us about a possible DDoS attack.
DDoS players will get permanently banned if have enough evidence of their actions for breaking our code of conduct.
If you have experienced a DDoS attack in-game, please see how you can report this to us privately, in our pinned post >
...
Hello @concep, the operator skins that can reset are a known issue to us and are usually caused by a corrupted profile file.
We do not have a permanent fix for this issue, because it is caused by a corrupted save on your computer, but we recommend following the steps in our guide here >
https://www.ubisoft.com/help?article=000061964
To help stop this issue from reappearing in the future, I also recommend >
1. When the game is updating, make sure t...
Thank you for the feedback on this @Harcos47as preciously said, there is no option top switch your matches to a central EU server.
If you are still encountering connection issues and higher ping, please try the steps in our network troubleshooting guide. These steps may help with the higher ping you receive when being connected to another EU server >>
PC > https://www.ubisoft.com/en-gb/help/article/000094617
XB1 > https://www.ubisoft.com/en-gb/help/article/000097278
XBSX >...
Hello @Eb0vv thanks for getting in touch with us about your ping issues when grouping with someone from another area. This is to be expected if you are playing within a group with a player from another faraway region, you will experience some high ping and latency issues.
By default, you will be connected to one of 3 datacentres that have the best ping for your location. I recommend following this guide for connection issues on PC, to see if this can improve your connection performance >> - ...
Hello @Marleannn thank you for getting in touch.
If you are also encountering this issue, I would advise following all of the steps listed by Ubi-SpaceCats above.
If you still encounter issues after following these steps, please create a support ticket as advised. if you have trouble creating a private support ticket, please let us know and we can create one for you, thanks.
Thanks for the reply @bradshawty69.
Ubisoft Support does not currently have any control over bans issued on the Official Siege Discord server, for this you would need to either make an alt account and message a moderator of the Official Siege Discord channel or fill in this 'unban request form' here, thank you >> https://docs.google.com/forms/d/e/1F...84lxg/viewform: (h...
Hello @Haaykoo thank you for getting in touch with us with various bugs you are aware of in-game.
For bug reporting on our forum, we ask that you separate bugs into separate threads, so we can track each issue individually and with more clarity.
Some of the issues you have mentioned I believe are already under investigation in regards to the operators you mentioned. If you have also experienced this in-game, could you please upvote the bug report on our R6 Fix bug reporting website, as requested in our pinned thread, thank you for your help >> ...
That's great @Blacksun-WAFL-0 thank you for getting back to us and for creating a private support ticket.
As this is a network issue, you may also be asked for your traceroute and port forwarding images on PC if you have performed extensive troubleshooting already.
You should be able to upload these files to your case using the following link >> https://www.ubisoft.com/help/cases
Here are two guide's on how to capture this information for further investigation >>
Hello @BEAR-1996 thank you for getting in touch with us.
For any connectivity-related issues, we do not compensate players with XP or in-game currency.
Can you let us know exactly what connection issues you have been experiencing on your Xbox Series X and have you seen any error codes when you are disconnected, as noted in this article > ...
Hey there @Litrox-PYK4!
Thank you for reporting this issue to us. I can see our dev team is aware of this issue and is currently investigating it. Be assured that they are doing their best to resolve it as soon as they can!
Hey there @PedalLattice !
I'm sorry to hear that the troubleshooting steps previously provided did not help. To allow us to further look into this situation with you, I have created a support ticket for you, 16815310. You will be able to access it via our ...
Hey @ZxcZ_-0 and welcome to the Ubisoft Discussions!
I understand you're unable to play R6S as it crashes shortly after launching it. To attempt to resolve this issue, I'd recommend following all the steps from this article, regarding the troubleshooting of technical issues on PC. These should help your PC...
Hey @Blacksun-WAFL-0 and welcome to the Ubisoft Discussions!
I'm sorry to read you are getting kicked from your matches in R6S by BattlEye and that the troubleshooting steps from our article did not help you. So we can further look into this for you, could you please send us your system files? To send them to us, I have created the support ticket 16814513 for you, which you'll be able to access via our Support Website. The system files we will need are your ...
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