Rainbow Six Siege Dev Tracker

Hello @StickyFromRivia ,

As you've posted this to the Rainbow Six: Extractions forums, I've moved this to Rainbow Six: Siege.

As for the issue itself, have you yet tried manually setting your data centre as per this ...

Thank you for answering my questions and thank you for creating a case @Miszczu_Dioda, we will continue to check your files and provide any troubleshooting over your private support case instead of the forums now.

I will take the information you have given us and open a new investigation with our Siege team now, to make them aware of this error code.

Hello @oO_HODOR_Oo sorry to hear that, I haven't seen many reports of this happening yet - I don't believe we would have the ability to restore progress but we can document this as an issue.

How far along were you with the challenge progress? Were you playing online when the maintenance kicked you off the game?

Hello @A_TIN_OF_BILBO thank you for the reply, currently, you can not block players from within the game itself, but you can block players via the Ubisoft Connect overlay so they are unable to send you messages and I believe this may also stop you from being matchmaked with their Ubisoft Accounts in-game too, similar to how this works on console, if you would like to try this by navigating to suggested/recent players in the Connect overlay >>
...

No, we are unable to remove temporary sanctions from any player's account - we simply do not have the ability to as Ubisoft Support and these sanctions are handled by the game only, this has always been the case with temporary sanctions on Siege regrettably.

Hello @AndroVijay thank you for that screenshot - it looks as though your connnection to our website is blocked by your computer having to go through a number of different IPs first before it reaches our domain.

If you are unable to access our Help website and view your open ticket with us, could you please contact us instead over our social media support channels about this issue?

Please use one of the following links and send us a direct message >>

Twitter Support >  ...

Thanks for the reply @Miszczu_Dioda

Can I check, once you have received this error code at the start of the game when you close this message, are you then able to play and matchmake? Or are you unable to play at all?

Are you also using any kind of VPN software at this time?

Which ISP do you use?

Do you have a screenshot of this error code you can post in this thread?

I am just trying to gather a little more information from you on this error code, so that I may be able to open an investigation into this with the Siege team, thank ...

Hello @Xav___ thank you for getting back to us.

We have not received any other recent reports of high ping on the SEA servers, or any changes that would have caused your normal 90ms to jump to 150ms, but this is something we can monitor for reports from our SEA datacentre players going forward.

The only thing we can suggest you try, is to run through all of our connectivity troubleshooting steps, to see if this may help improve your connection to this particular SEA datacentre going forward >>

Connect PC connectivity guide > ...

Hello @geodudeEvolved thanks for raising this with us.

If you have yet to receive the corresponding Operator card from a MUTE bundle you purchased previously, you would need to get in touch with us via a private support case so we can check your account and add the content if eligible.

Please contact us privately over one of these links >>

Ubisoft Email/Live Chat support > https://www.ubisoft.com/help/contact
Twit...

Hello @SerUmanenho-PCR thank you for your reply.

If you or anyone else continue to have missing audio, voice effects or otherwise after the latest hotfix, please let us know the following >>

• What platform are you playing Rainbow Six Siege on?
• Headset/speaker used?
• Does this happen in every game session?
• Does this happen in every game mode?
• Does this happen on a certain map only?
• Does this happen only with a certain operator?
• Any videos of these issues occurring would also be very helpful to our team's report.

Hello @DaFluff661 thank you for getting in touch with us about the game refusing to launch for you.

If the game refuses to launch the game after pressing 'play', please check through the following steps that have been known to resolve this for other players >>

-Make sure you have downloaded, installed and are currently using the new Ubisoft Connect game launcher (formerly Uplay) from our website > https://ubi.li/4vxt9

-Run the game and launcher as an 'Administrator' in its Properties option as shown in this guide and launch the game from its .exe file instead of the launche...

Hello @GassyKevin thanks for clarifying and sorry to see you have run into this issue when closing the game.

This is something that is affecting a few players, logging the player out of the launcher, when exiting a game, and it is not just affecting Siege but a few of our titles.

I apologize that you keep encountering this issue, it is under investigation by our Connect team at the moment, I will pass your details along as one of the players encountering this also.

Hello @CracklyShrimp33 thanks for getting in touch with us.

I am afraid we are not able to reimburse players' renown boosters unless there have been degradation and outages on the server for several hours, I have checked our Siege server reports for the last 24 hours and can not see any incidents reported that may have caused these disconnections, my apologies.

If you get matched on a server in future with this same issue, please make note of what regional server it is you are playing on so we can check if this is also affecting other players on your platform.

Hello @oO_HODOR_Oo,

Thank you for the update!

I'm glad that the issue has been resolved for you.

Happy gaming and if you have any additional questions, please let us know.

Hello @BuG thanks for getting in touch with us.

I have looked into this issue that was previously reported to us and confirm that the Match Intro music that you hear, the Countdown, the End of Round and the End of Match music cues are not something that a player can disable using the Music Volume setting in-game. This will only disable the menu music, this is by design which our Siege team have confirmed for me.

I am sorry if these musical cues cause you distraction or discomfort in-game, I will happily pass your feedback on about it to the team however.

Hello @sseeaan6 welcome to our forums

This error message is usually caused by anti-virus software, Windows Firewall settings, or administrator privileges. Could you please try the following steps to see if we can resolve this error message for you? >>
 

• Make sure Ubi Connect and the games .exe file are running with administrator rights >> ...

Hello @Miszczu_Dioda welcome to the forums.

This particular error code is a new type of error code that has recently affected a handful of players.

I would like to ask what game mode are you trying to play when you receive this 8-0x00000120 error code and at what point in the game - match / lobby does it disconnect you?

Have you also tried changing the data centre you are connected to on PC, to see if it can prevent these error codes, as explained in this article? > ...

Thanks for sharing your solution also @CTOWa_roBHo3Ag

We also recommend closing down any possible conflicting programs before launching the game in case it...

Hello @QethsGG thanks for getting in touch with us, in order to be eligible for the reward, can you confirm you have at least 1 hour of playtime on GR Future Soldier on your account?

Hello @PnG_Toasty, thank you for getting in touch with us.

Regrettably, we are unable to lift any temporary abandon sanctions from disconnections as we do not have the ability to do so, this is solely managed by the game. We can only advise to continue playing once you have a stable Wifi connection, if your connection to our servers keeps dropping out, so you can avoid any further sanctions.