Hey there @omiyeePUCKu !
To share your DxDiag and port forwarding files with us, you'll need to reach out to our colleagues over at the Ubisoft Support - who will be able to investigate those files and locate the source of the issue you're experiencing. Here are the links you can use to contact them privately on whichever platform you prefer 
- Ubisoft Support website: ...
Hey @Xh3gu !
No worries, if you need any more help - please don't hesitate to let us know
Hey @Honkhonk780 !
As previously mentioned by @Ubi-Milky, cross-progress should be out in Rainbow Six: Siege by the end of the year. That being said, we do not have a specific date for the release of this feature. I'd recommend keeping an eye on the News & Announce...
Hey there @Marjo_houde and welcome to the Ubisoft Discussions !
I'm sorry to hear you're also receiving this error message. As you're unable to locate the file mentioned by @Ubi-SpaceCats, I'd recommend contacting our colleagues over at the Ubisoft Support, with the proof of purchase of your game from Steam! H...
Hey there @BROOO_Ragnar !
Unfortunately, we're not able to offer official Spanish language support from this forum. If you're able to translate to English, I'd be happy to assist you here. Alternatively, if you open a support case from here, we do hav...
Hello @jayareemcee thank you for reporting this possible issue to us.
Have you been able to reproduce this issue more than once in-game by following the same steps?
Before I report this to our Siege team, do you happen to have any match replay clip you can send us of this happening in-game?
If you are using a Windows 10/11 PC, you should be able to record a clip using the free Xbox Gamebar overlay that may be already installed on your PC >
- Launch the game
- Make sure the game is visible on your screen before pressing any keys
- Press th...
Hello @omiyeePUCKu thanks for getting back to us on the UAE servers.
We do have an open investigation into the UAE servers, but we haven't had any reports of UAE server issues since July.
Could you please run through each of the steps listed in this guide to see if it can help resolve your issue, or rule out a few possible causes of where this rubber band may be coming from > ...
Hello @Honkhonk780 the crossplay between Xbox and PlayStation players is not available until Year 7 Season 2, as it was initially delayed. So you should be able to play with a friend later on in the year, when this feature is enabled.
Hello @Xh3gu I am sorry to hear you have been experiencing freezes, black screens and kicked by battle eye messages.
What server do you play on currently in matches? Have you tried connecting to any others to see if you have a better experience and connection? I have a guide that explains how you can manually change your datacentre here on PC >> ...
Hello @Monkey-Spank, sorry to hear you have encountered this issue a few times now when launching the game.
We do not have a permanent fix for this issue, the skins reset because of a corrupted save file on your computer, but we recommend following our guide on this topic to resolve this issue temporarily > https://www.ubisoft.com/help?article=000061964
To help stop this issue from reappearing in the future, I also recommend doing the following >>
1. When the game is updating, make sure the update is not interrupted or its connection to the server, by ...
Hello @Jalebi thanks for getting in touch. We know a few players have contacted us to tell us of freezes after the latest update.
We have been advising players to verify their downloaded files to see if this can fix the issue. Please see our guide on how to do this in your launcher >>
Ubisoft Connect > https://www.ubisoft.com/help?article=000060529
Steam > ...
Hello @LilFascio3k, we usually advise players to report these players to us using the in-game report tool, but if you have a clip of the cheating occurring as well as the date, time and name of player, please see our pinned post here on how to send this information to us. Thank you >>
...
Hello @xZHU4ARAx thank you for getting in touch.
We had some server degradation on multiple servers that would have affected Siege in the last 24 hours, this was resolved today 12th August at 09:45:00 UTC/GMT
If you are still having issues connecting please let us know?
Remember you can always check our servers status websites here too, for around-the-clock updates >>
https://rainbow6.ubisoft.com/status/: (...
Hello @Alex-Under2019 thanks for posting and asking other players to join your game.
For further information on checking you meet the requirements for the Referral reward program please see our guide here >>
https://www.u...
@StickyFromRivia Thanks for the update! It is not possible to manually change your datacenter on consoles, apologies for any confusion.
The game will automatically connect to the server with the best connection when you first start the game. If you restart the game, does it still connect you to the same server? Could you also run through the steps in ...
@patrikmicrosoft Thanks for providing those screenshots!
What happens when you try and join a ranked match in solo matchmaking? Could you provide a screenshot of your current ranking stats as they appear in-game?
Also, could you confirm which PlayStation console you're playing on?
Hey folks, sorry to hear you're all experiencing this issue! I'd like to gather a bit more information to help the team look into this issue properly.
@Miko251 I really appreciate you providing that video and attempting to provide those files. I can't access those through a file sharing site, but I can pull them up through our support site. Can you create a support ticket and attach them there?
For everyone else experiencing this, please first of all confirm that the issue persists after running through our ...
@bbeijing Hey there, sorry to hear you've encountered performance issues in Rainbow Six Siege. Could you run through the steps in this troubleshooting guide to help investigate this issue?
If you still see FPS drops after those steps, please ...
Hey @omiyeePUCKu,
As this sounds like it's relating to Rainbow Six: Siege rather than Extraction, I've moved your thread to the right forum.
As for the rubber banding, do you notice that your ping or FPS changes drastically at these times?
To allow us to determine if this is in relation to your hardware or connection.
Thank you!
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