Rainbow Six Siege Dev Tracker

Hello @Retrololo-SGG my apologies that your support case has not received a reply yet, I read your case details and the case is still open.

I also noticed you have opened 3 cases about this issue, for future reference, it is best to only open 1 case, this will actually allow your case to be handled quicker by 1 agent, instead of multiple cases with multiple agents open, as your case will be placed in a queue.
 
We have received high contact volumes during the holidays, but please be assured your case will be looked into as soon as we are able, it will not clo...

Hello there @Fa

If would like any help from Ubisoft Support, please use a translator to post your question in English, this will then allow us to help you with any query or issue you have encountered.

If you prefer, you can also check for a support article relevant to your issue on our website, or contact us over a Live Chat or email support, for further help in your preferred language where available > https:...

Hello @Hachi-Roku thanks for getting back to us.

According to the specs you have given me, it may be that your CPU does not have 4 logical cores. According to our minimum system requirements for the game, you need a CPU with at least 4 logical cores in order to be able to run the game >
...

Hey @TheBadPilot_

I've moved your comment from a thread in Rainbow 6 Extraction forums to it's own thread in the Rainbow 6 Siege section. Please keep an eye on which game forums you are browsing when replying to or creating threads.

First of all, please can you check through the steps in this article ...

Hello again @Scubasteve69817, thank you very much for that game capture, that was exactly what we needed.

I will ask our Siege team to look into this Caveira silencer attachment skin to see if we are able to replicate this skin missing from the handgun, thank you very much for this bug report! Hopefully, we will be able to replicate this issue and fix it in a future patch.

Hello @L1f3l3ss_duck thank you for getting in touch with us.


Hello thank you for getting in touch with us about your missing content.

If you happen to be missing Operatorsfrom your game, please get in touch with us and let us know the exact names of the items missing and the platform you play on, and contact us after reading our pinned post about this particular missing contents issue, thank you > ...

Hello @Qzdexi-Dev thank you for your reply.
 
If you have more than one platform (PC / console) linked to your Ubisoft account to enable cross-progression, you may find that you are missing some items from within your game.
 
This issue is known to us and is currently under investigation, for any updates please see our main pinned thread about cross progression not synching, that is where you will find any further updates from our side, thank you >
...

@SkipBRG @HeadSholdres Helloooo! I am sorry to hear that both of you are having issues with your purchases and you're still waiting on a response to your support case. Due to account security reasons, purchasing issues need to be addressed through private channels.

Our teams are working as quickly as they can to help everyone, there has also been a higher-than-average queue for them to work on. With that in mind, I do apologize for the delay and I appreciate your continued patience while we provide support to everyone

Hey @siilipelaaja, thanks for reaching out about your battle pass issue! This has been reported already so I went ahead and included your information with the report. Once we have an update, we'll announce it through our official channels.

@CptRageQu1t @BOSS_Serafon Sorry I'm late to the thread! I'd like to look into this launching problem that you're both dealing with and see if I can help at all. First, I...

Hello @TTV_JIGLIVE,

Please note that this has been posted on the English forums. We're only able to help in English here as we try to avoid automatic translation tools that can cause potential misunderstandings. We feel that it’s better for our players to speak to Support Agents and other players who also speak their preferred language.

Alternatively, we do have some other language options in the bottom right you can choose from, or you’re also welcome to start a ...

Hello there @Appassionatodi,

Please note that you're currently within the English Player Support discussion board. We're only able to help in English here as we try to avoid automatic translation tools in an effort to avoid potential misunderstandings. We feel it is better for our players to speak to Support Agents and other players who speak their preferred language.

If you'd prefer to receive support in another language, you're welcome to create a ...

Hey @Vanessa-B,

Please note that this has been posted on the English forums, so could you please translate your post if you don’t mind receiving responses here in English? This is to try to avoid automatic translation tools which can cause potential misunderstandings. Instead, we feel it’s better for our players to be able to speak to other players and support agents who speak their preferred language.

Alternatively, we have some other language options in the bottom right you can choose from, or you’re also welcome to start a ...

Hello @Dr-Fate,

Please note that you have posted this on the English forums, so please could you translate your post if you’re okay with receiving responses here in English? This is just to try to avoid automatic translation tools as they can cause potential misunderstandings. Instead, we feel it’s better for our players to be able to speak to support agents and other players who speak their preferred language.

If you’d prefer, we have some other language options in the bottom right you can choose from, or you’re welcome to start a ...

Hello @Scubasteve69817 we have had some similar reports of other operators' elite skins missing from the character when equipped in-game.

If you are on PC, have you tried verifying your game files in case this issue is caused by a corrupted game file not working as it should? Please see this guide on how to run this check > Ubisoft Connect > https://www.ubisoft.com/help?article=000060529

Should this step not work, are you able to capture a video clip for us showing the skin equipped, but not appearing in your game, so we can ask our Siege team to investigate?

If you are using a Windows 10/11...

Hello @ghostsniperqwe,

If would like any help from Ubisoft Support, please use a translator to post your question in English, this will then allow us to help you with any query or issue you have encountered.

If you prefer, you can also check for a support article relevant to your issue on our website, or contact us over a Live Chat or email support, for further help in your preferred language where available > ...

Hello @siilipelaaja  for any missing Bravo packs, I would like you to contact us with proof of your gift receipt so we can double-check your account. Please contact us on this link about your 'missing Bravo pack' as explained in our missing items pinned post > Ubisoft Email/Live Chat > ...

Hello @Xman00 and @Arrow_VI sorry to hear you are missing your Year Pass. I would recommend asking us to check your account and purchases, by contacting us over this link, as we c...

Hello there @cuz_gandalf227

If would like any help from Ubisoft Support, please use a translator to post your question in English, this will then allow us to help you with any query or issue you have encountered.

If you prefer, you can also check for a support article relevant to your issue on our website, or contact us over a Live Chat or email support, for further help in your preferred language where available > ...

Hello @L0ky69 my apologies that your support case is still ongoing, I read your case details and the case is still open and has been put in a queue with the relevant team.
 
Occasionally some cases may take a while longer to resolve when escalation is needed if we have high contact volumes after a game update, or during the holidays, as your case is placed into a queue.

Please be assured your case is being looked into, we hope to resolve this issue for you as soon as we are able and all details have been double-checked.