Rainbow Six Siege Dev Tracker

Hi there!

If the the previous answer did not work for you (Completing Article 5 again and do not skip any cinematic)

And you are yet to received the reward for completing the Blacker then Black challenge, please could you go to our support site and create a case by scrolling down to the bottom of this page provided and click on 'Contact Support' -
https://support.ubisoft.com/en-GB/

Please provide us with your Ubisoft account username, the platform you play on and a screenshot of you logged into your account showing the situations with 3 stars and we may be able to help you unlock the challenge.

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Hey BonkIsPoggers!

You last changed your username on the 26th of June; this means your next username change will be available on the 26th of July.

Hi there,

Thanks for getting in touch.

Have you recently updated your graphics card and windows build?

Can I ask if you have VSync enabled? A known fix that sometimes solves this issue -
Inside R6 menu, go to Options > Display > Refresh Rate - and set Vsync to 60Hz and lock the FPS

There are more steps we can take with Vsync, but it depends on if you are using AMD or Nvidia.

Let me know how you get on and we can do some more troubleshooting.

Originally Posted by zookie.
So after a week of not being able to get R6 to boot from steam, I finally figured it out.

1) Add steam folder as an exception to Bitdefender
2) Add BATTLEYE folder C:/program 86/common to the exception list
3) Disable all the toggles for the services of Bitdefender

THEN launch the game, FINALLY success

Welcome to the forums, zookie.!

Awesome to hear that you managed to get this sorted. If you need anything else please reach back out.

Originally Posted by jtpe...

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Please feel free to reach out to our support team and create a ticket through them!

Hey GHOSTWARS,

I'm sorry to hear you cant get connected to Siege.

We are experiencing a few cases of this on the PC at the moment, see the link here -
https://support.ubisoft.com/en-gb/Ne...ix-Siege-on-PC

Could I ask you run through these troubleshooting steps for PC for me and let me know if it helps?
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Hey Cygenta,

I believe you have posted in the wrong forum.

I have moved this to the Rainbow Six support thread.

Hey there, thanks for getting in touch.

We appreciate any reports on cheaters in Siege and we ask players to reach out to us on through our social media accounts on Facebook and Twitter with any evidence in the form of player names, videos and the date and time it happened, then either tag us in a message or private message our account and we can look into it further with all the details.

Hi Pathogens11,

Thanks for getting in touch with us. Could you please confirm what map you are getting on repeat? I'd like to pass this feedback on, as I have heard another player mention this previously to me, for consoles.

Hey Luna,

Welcome to the forums!
I've not heard of this issue as of yet, are you able to provide us an image so I can look into this further?

Hi there Awes0menesSGuy0,

Would you be able to give me an update on your situation?

We had maintenance work scheduled yesterday morning for consoles which is why you may have been unable to connect. Are you still experiencing this now?

I have a link with some connectivity troubleshooting for Xbox, it may be worth you trying the steps within the link if you have this issue more often -
https://support.ubisoft.com/en-GB/fa...-Xbox-One-R6S/

Hi everyone,

I can confirm we have had more work scheduled for earlier today on the Siege servers for consoles but this has since been completed.

What console is everyone playing on?

Can you try running through the troubleshooting steps below, depending on what console you use and let me know how you get on? I'll be keeping an eye on this situation.

connectivity ps4 -
https://support.ubisoft.com/en-gb/fa...PlayStation-4/

connectivity xbox -
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For any players who are new to this thread, we are still investigating ways to fix this issue with sound on Siege.

If you would like to aid us in our investigation and help us fix this issue and to reiterate what other colleagues have said, could you please provide all of the following information so we can pass on to our Siege game team -

- Please describe the audio issue you are having. (Example: Muffled gun audio, missing footsteps/gun audio, reverse audio)
- What platform are you playing on?
- Does it happen on specific maps? What maps have you noticed these audio issues on?
- Do you use WiFi or LAN connection?
- Did you notice the issue only on the replay cam playback? Live in game? Or both in game and on the replay cam?
- What happened prior to the audio issue occurring? (Did you equip a certain weapon? Did you walk a certain way? Did you visit a particular location?)
- Can you describe your audio set-up? (Plugged in th... Read more

Hi MrLoot3y,

Can I ask which region you are playing from? As some countries have been known to block VOIP.

Also what kind of headset are you using and how is it connected to your PC?

In the meantime, could you please have a look through this reddit thread troubleshooting, and let me know if this works for you? Thanks!
https://www.reddit.com/r/Rainbow6/co...oubleshooting/

Hi there,

I posted this in another thread, but to provide clarification on temporary bans -

All temporary bans are handled by the game automatically.

The game doesn't differentiate between the different behaviour, but the game will apply ban time based on the amount of undesirable behaviour the player has demonstrated.

If you would like to read more about it, please see this article below -
https://support.ubisoft.com/en-GB/faqs/000027080

Hi there,

If anyone can provide proof such as a screenshot of you attaining that rank, as well as the exact date and time you should have received the pack we may be able to help you, as no two players cases are the same.

If you would like, you can open up a case for this issue, by visiting our support site Ubisoft Support or alternatively, through our Facebook and Twitter Ubisoft Support pages, where we can investigate this issue further for you.

Or alternatively here through our support site -
https://support.ubisoft.com/en-gb/Cases/new

Hey Zephoxz,

I realise you are using our support site, hope they are able to help you with this issue.

In case you come back to this post, you mentioned you use Windows Defender, could you make sure Siege is whitelisted in Windows Defender settings so it doesnt see it as a threat.

As well as this, if you run Task Manager, then go to start up programs and look to see if there are any programs you can disable that may be running in the background causing crashes, then restarting your computer without those programs running, this is known as a clean boot.

Do you happen to use any game overlays that maybe causing the game to crash?

Let me know how you get on with support.

Hey levi, thanks for getting in touch.

Sorry to hear you are frustrated with Siege mechanics. The game automatically can temporary ban players who have had several disconnects. Our agents are unable to over turn these bans. The game sees disconnects as players trying to drop out of games deliberately, making teams unbalanced and giving an unfair advantage to one team.

I understand your frustration and we are working on ways to solve this.

Hey Botnuja,

Welcome to the forums.

Can I ask when this issue started occurring? We have had maintenance on consoles for the past 2 days.
Depending on which platform you may find the following troubleshooting guides useful -

For PS4 players -
https://support.ubisoft.com/en-GB/fa...Siege-PS4-R6S/

For Xbox players -
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Hey there,

You can contact us in 3 languages at the moment: English, French and German.

If you let me know your preferred one, I can redirect you to the right service or if you are able to use a translator to type in the above languages we can try to help.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below and an agent will get back to you:
https://support.ubisoft.com/Cases/New

Thanks!