Rainbow Six Siege Dev Tracker

Originally Posted by CrispLilzik
Hi I've been banned from playing rainbow six seige for a week as a result of my game lagging from the Internet, I was playing fuze and I attempted to fuse a room before I had even got to that point my game had been lagging a lot all day and I have had a high ping. I fuzed the room my game froze I got disconnected from the servers i was then greeted with a 7 day ban. I've had bans in the past from team killing however this time I checked where I was fuzing and there was no one there i believe it was a technical issue on my part. Please is there anyway we can revoke the ban and if you can suggest anyways that I may be able to improve my connection that we be greatly appreciated....

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Originally Posted by Nua._
Thank you so much for this! I can launch the game now, i cannot thank you enough

So happy to hear that this is now sorted for you!

Feel free to get back in touch if you need anything else

Hey, R3x0n32!

Welcome to the forums. Sorry to hear that you were banned, I am afraid support does not have the ability to remove these bans.

You advised you were experiencing connection issues, which platform are you playing on?

Hey,Zabberwock.-!

Welcome to the forums! Sorry to hear of your connection issues and as a result you receiving a ban. I am afraid support are unable to removed these bans.

I would advise you follow the steps from the link below to troubleshoot your connection issues:

https://support.ubisoft.com/en-GB/fa...Six-Siege-R6S/

If the issue persists it will be best to speak to your internet service provider to see how they can help improve your connection as we are unable to remove these bans and continuous disconnects will result in further ban... Read more

Hey, jollyod!

I am so sorry to hear of the experience that you have had with Rainbow Six: Siege to the point of making you no longer want to play. This is never a feeling we want our players to have and we really want you to be able to enjoy the game.

If you are willing to would it be ok to troubleshoot the connection issues that you have been having?

You do not need to do this on our forums as we do have our social media channels you can reach out to here:

Facebook

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Correct, we are currently experiencing issues with BitDefender, which has been reported back to the team! Currently, the solution is to whitelist the program through BitDefenders advanced settings.

Hey, hkandrewma!

Welcome to the forums! I have seen other users who are having a similar issue at the moment being able to resolve this. Are you using Bitdefender?

If so you need to add R6Siege into the exception list of Advanced threat defense.

Open Bitdefender,
Click Protection tab on the left,
Click Manage exceptions,
Click Advanced Threat Defense,
Browse and add Rainbowsix.exe to te exceptions list.

If you are not using Bitdefender and need further support, please let us know.

Thank you.

Hey, Y0URF1NG8R!

I am afraid we are unable to assist with 2 Factor Authentication issues on the forums for Data Protection. Can we ask you reach out to us via a private message on our social media channels:

Facebook

Twitter

We will be able to help you further there.

Thank you.

Originally Posted by Ryann___
I have tried all of those for PC and nothing has changed

Ah sorry to hear this Ryann!

Could you reach out to us on our social media channels in a private message with an image of your port forwarding please. You can do this here:

Facebook

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Hey, Qag.!

You can also report players using the in-game report option as well as on our social media channels here:

Facebook

Twitter

Please ensure you message us in a private message and send in any evidence you have as this is most helpful with our investigations.

Thank you.

Hey, raiyanxgamer96!

I have looked over your case and have sent you a response to it. If you could please check the case and respond to it.

Thank you.

Hey, NikolkasekF!

Welcome to the forums!

If this is a permanent ban then it is not able to be removed. However, if it is a temporary ban then you will need to wait until the ban is over before being able to play again.

Thank you.

Hey TheDelhiDeleter! I'm glad to hear that you were able to resolve the problem. Please do not hesitate to reach back out if you need any additional assistance. Happy gaming!

PlasmicPigeon1: Hi there, PlasmicPigeon1! I see that you have created a ticket for this issue and that it is currently being reviewed by our support. Please know that you'll need to keep an eye on your email for further updates at this point. Once the investigation has been concluded, you'll hear back!

Sorry to hear you also are missing this.

I do want to confirm that we are investigating this issue.

Thanks!

Originally Posted by Octanas_
I started to have issues too, Siege won´t even launch have you found any solution ?

So far, a solution I've seen is whitelisting Siege through the program.

The issue has been reported and is being looked into!

Hey Bulldozer, are you using BitDefender by any chance? It's been causing some issues with Siege.

Hello JPMRSPUFF! What message are you seeing specifically regarding these free credits?

Hello arturo.r12! My apologies for this inconvenience. Even if you uninstalled the game, the permissions should still stay under your account for you to install again later. Can you ensure that you're logged into the correct account? Also, were you previously game-sharing Rainbow Six Siege with other accounts on your PS4?

Hello vinny_1203! I just sent you a private message about this. Thank you!