Rainbow Six Siege Dev Tracker

Hello ThickThor! I'm sorry to hear that you've been having trouble connecting to Rainbow Six Siege since Saturday. I fully understand your frustration with this! While the issue may not be with your internet solely, I do think there could stand to be some improvement in the connection between our services and yours since this has been an ongoing issue. With that being said, please complete our connectivity troubleshooting guide for Siege in full! This will ensure that the connection is completely optimized.

Please do not hesitate to contact ... Read more

Hi Slurpy10!

Sorry to hear you having issues with playing Ranked.

Please make sure you are enabling this on the game account you have the game (PC) or your Xbox/PSN account is linked to (Xbox One/PS4).

If these are the same, please contact us on Facebook or Twitter in a private/direct message. Alternatively, you can also ... Read more

Sorry to hear you have issues with accessing the currency packs, Brownsfanfrye.

Are you able to access the Xbox Store directly and purchase from there?

Thanks!

Hey there kmench,

I'm sorry to hear you're having issues.

If you've tried all the steps listed here

We'd also recommend ... Read more

Hi StardrogenChan!

We're investigating an issue where the Y5S1 Battle Pass community challenge still appears via the Uplay overlay on PC.

You mentioned this is blocking other rewards. Are you not able to collect these by pressing the "Collect All" button?

Thanks!

Hi zscythe845!

Sorry to hear you still having crashing issues even after updating driver, clean reboot and reinstalling game.

In this situation, can you please try the steps you have not tried that are in this article.

If you still have still issues, please follow the steps at the bottom of the article on how to create a support ticket and attach system files.

Thanks!

Originally Posted by OkiDoki7264
Ihad bought r6 on epic games but it says i need a verfication code. i checked my account info and its not their even though i own the game on epic

Hi OkiDoki7264!

Sorry to hear you were asked for a key.

To correct this situation, I recommend the following troubleshooting steps:

Please, navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Do note, that the Uplay client must be fully shut down at this point and not running in the background.

Open the cache folder and move the "ownership" folder to a safe location.
... Read more

Originally Posted by xcel30
One normal round, the rest without

Hey xcel30

Thank you for the video and sorry to see this.

Would it be possible to share your audio settings setup with us please? It would also be useful to know whether this has ever happened before?

If when you restart the game this continues please try verifying the game files also to rule... Read more

Hey there HarvvR6,

Usernames can be updated once every 30 days.

I hope this clears things up!

Originally Posted by Woah_2005
it always says the username i pick is invalid . i could spam every key on my keyboard and it would still say invalid or even put random letters and numbers but it would still say invalid i just want to change my name as the one i have is quite weird.

Hey there,

If you are having this issue it is either because the name you have picked is in use, cannot be used if it doesn't meet our ... Read more

Hi ArcticMilk! and DADDY.drewXD!

Do you feel this is more like a drop in frame rate or the connection itself lags?

Thanks!

Originally Posted by DefaultyBoi2008
I have recently completed challenges and it said I had a reward and now I see no rewards...

Sorry to hear this DefaultyBoi2008,

If you have any screenshots that would help us investigate this that would be great.
Did you claim the reward?

Hi everyone!

Sorry to hear you did not receive your R6 credits. Please do allow 24 hours for any potential delays.

If after that time you still do not see them, please contact us on Facebook or Twitter in a private/direct message. Alternatively, you can also ... Read more

Originally Posted by Psy.7Evan
Anyone found a fix?

Hi Psy.7Evan!

Sorry to hear you are also having freezing issues. What platform are you on? (PC, Xbox One, PS4)

Thanks!

Hi JubaHuca!

Sorry to hear your daily challenges are not updating. Please first do a restart of your computer if you have no done so already, please try empty the cache of Uplay PC. Please see our support article.

If the issue persists, please contact us on Facebook or ... Read more

Hi jeremy6124!

I am sorry to hear you having issues with finding games on East Asia servers. It is not possible to manually change the data center you are connected to on Xbox.

Please do check out our connectivity troubleshooting articles for Xbox One.

If you have any issues with those steps, let us know.

Thanks!

Hey guys!

The missing Blackbeard uniform is something the team are aware of and is under investigation.

We don't have any further information at this time but keep an eye on the Forum for updates!

Hey, Pattywick66!

Your game does not have an activation key. If you are being asked for one please reinstall Uplay and try to launch the game again.

If your issue persists, please let us know.

Originally Posted by vLy.Diterix_
BTW I have latest drivers for my graphics card

Hey!

Sorry to hear that you are running into this issue. Could you try also reinstalling your graphics card drivers as well as the additional steps from here:

https://support.ubisoft.com/en-GB/Fa...roubleshooting

If the issue persists, please let us kno... Read more

Moving this to Player Support!