Rainbow Six Siege Dev Tracker

Hi there,

Thanks for getting in touch.

If this happened a few years ago, can I confirm you were playing Siege through Steam?

If so, this article may help answer a few questions for you -
https://support.steampowered.com/kb_...4044-qdhj-5691

Hi KINGBEE,

Thanks for providing other players with your solution to this.

I can confirm we are experiencing crashes on PC at the moment and we are working on a fix.

Please see this link for more information -
https://support.ubisoft.com/en-GB/Ne...ix-Siege-on-PC

Hey levent,

Thanks for getting in touch!

I'm afraid I am unable to view those file uploads.

I've just checked our Support Page and it is currently working. Would you be able to make a support ticket now by scrolling down the page and attaching your files?

Here's the link -
https://support.ubisoft.com/en-GB/Cases/New

Hi Colossal,

If you would like to offer any feedback on maps, please feel free to do so here -
https://forums.ubisoft.com/forumdisplay.php/1080-Maps

Our Siege Devs often check these forums for player feedback and suggestions to improve the game for everyone.

Hey, folks!

If adding the game to the whitelist did not work you can also try the additional steps here:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

UPLAY
... Read more

Hey everyone!

I have merged several threads into this one. As mentioned above, our teams are actively working on resolving this situation.

In the meantime, please check if Rainbow Six and Uplay are whitelisted in your antivirus software.

Please note that we would advise against disabling your antivirus, even if this could be the cause of the issue. You could temporarily disable this for testing, but please make sure you re-enable it a... Read more

Hi kiia_9,

Welcome to the froums. As it stands, if a game crashes mid game or if players get disconnected,possibly due to DDoS, the game removes MMR and ELO for all players in that team, as the game thinks one of the players on one of the teams may have been cheating.

We are currently unable to adjust MMR and ELO as this is automatically handled by the game.
I understand your frustration and we are working on ways to solve this and make it fairer for everyone.

Hi there,

You can contact us in 3 languages at the moment: English, French and German.

If you let me know your preferred one, I can redirect you to the right service or if you are able to use a translator to type in the above languages we can try to help.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below, and an agent will get back to you:
https://support.ubisoft.com/Cases/New

Hi Primate27, thanks for the feedback.

We are working on ways to solve this everyday as we get contacts about ping fairly often.
Can I ask what data centre you are connected to?

For any more updates on this issue,we reccomend to checking our updates section on Siege here -
https://forums.ubisoft.com/forumdisp...-Announcements

Hey BlackPhoenix,

Thanks for getting in touch, after checking your case I can see you are experiencing these issues which is because you have double NAT, speaking to your ISP can help remove these restrictions so your connection only has to pass through one router.

In the meantime, the ping issues are being worked on round the clock, yesterday and today we have been working on it, but I understand players frustrations and we appreciate everyone's feedback.

Hey ColossalKenie,

Thanks for reaching out to us. I understand your frustration and we are working on ways to solve this and make it fairer for all players involved.

We are currently unable to adjust MMR and ELO as this is automatically handled by the game, but I will pass on your feedback.

Hi there,

Welcome to the forums, I hope you don't mind, I moved your post from the PC section to this Console section of the forum, in case any other console players have the same issue.

Would you mind trying some of these troubleshooting steps in the link below and letting me know if it works for you? Thanks!

https://support.ubisoft.com/en-GB/fa...oubleshooting/

Can I also ask if you are using a disc copy of the game or digital? As I believe the section in the article about restoring licences and rebuilding database may help you.

Hi there,

You can contact us in 3 languages at the moment: English, French and German.

If you let me know your preferred one, I can redirect you to the right service or if you are able to use a translator to type in the above languages we can try to help.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below, and an agent will get back to you:
https://support.ubisoft.com/Cases/New

Hey sorry to hear your having problems connecting to Siege.

Has this happened previously or just started happening today and do you get any ping warnings?
The first port of call to fix this would be to close down the game completely and then relaunch it, resetting its network connection.

Let me know if you are still experiencing these issues.

Hi Gavinac,

Thanks for getting in touch. The game sees disconnects as players trying to drop out of games deliberately and will adjust MMR for all players on the team, if this happens often the game will give an abandonment sanction.

Did you happen to be wining the match? And do your disconnections happen often?

I understand your frustration, and we are working on ways to solve this.

Hello everyone,

Are you still experiencing these issue today?
We have had some maintenance work done over the past two days on console that may have affected your ability to connect.

Please get back to me if you are still having problems connecting.

Hi there,

Thanks for getting in touch with us and welcome to the forums!

If you could wait another few hours as sometimes it can take up to 24 hours for Twitch Prime drops to appear onto your account.

If it hasn't appeared by 24 hours time, would you please get back to us and let us know and we can look into this further for you, thanks!

Hi xyz.Stand-in,

Thanks for getting in touch, we appreciate any reports on cheaters in Siege and we ask players to reach out to us on through our social media accounts on Facebook and Twitter with any evidence in the form of player names, videos and the date and time it happened, then either tag us in a message or private message our account and we can look into it further with all the details.

EDIT: Merged threads with cheating/hacking reports from players

Hi fredrikverden,

Welcome to the forums and thanks for getting in touch.

Please be assured, we are able to ban console players for using DDoS and we take this very seriously.

We do appreciate any help in reporting hacking and cheating in our games and we encourage players to reach out to us on through our social media accounts on Facebook and ... Read more

Thanks for getting back in contact with us.

I appreciate you would like to know Ubisoft’s stance on console players using Keyboard and Mouse in-game. This is a complex topic involving hardware, live services, and security.

At this moment in time we are still investigating and have not made a decision on its use in Siege.

For any updates on this, please keep an eye on our updates section of Siege -
https://forums.ubisoft.com/forumdisp...-Announcements