Rainbow Six Siege Dev Tracker

Hey FlyingLeopard58! My apologies for this inconvenience. Please grab a screenshot of this page and upload it in a case to your regional Store team at support.ubi.com! They would be glad to report this for you and help investigate it further. Thank you!

Hi BaLLzl3! I apologize for the sound issues you've experienced in Rainbow Six Siege. Firstly, can you please try clearing the cache on your Xbox? To do this, unplug your console from the wall, wait at least two minutes, then plug it back in and restart your game. If that doesn't help, you could try the other steps in this guide! Then, please be sure to report these sound bugs on ... Read more

Hello M4X1FIFA! I'm deeply sorry to hear that you're having trouble accessing the online services for Rainbow Six Siege. I completely understand your annoyance with this! Have you tried rebuilding your database? This process acts like a computer disk defragmenter and will not affect your save data. You can find those steps here! Then, I'd advise completing our ... Read more

Originally Posted by intelntl
I keep investigating and it seems that the EAST EUROPE never existed and is just a bad translation for the Spanish version. When I changed the language of the game to english WEST europe appeared. Although the high ping it still without explanation. Thank you to take the time to answer.

You're welcome.

You are correct, there is no EU East. Do not worry, the team will get back to you in your ticket.

Thanks!

Hi Ryann!

Sorry to hear you getting connection issues. Please do check out our connectivity troubleshooting articles for PS4, Xbox One and ... Read more

Hi EnPro23! Thank you for writing this post and reporting this. Since getting disconnected from the match, did you leave any other ranked games?

Originally Posted by White_Hardison
My account got banned too, and I was gone on vacation! That;s what I came back to and i never even used cheats/ played with cheaters!

Hi White_Hardison!

I am afraid we cannot assist with ban appeal here on the forums. Please create a ... Read more

Hi

Sorry to hear you getting 4-0xFFF0BDC0 error.

The issue is under investigation, however please do the steps in this article. I can see you mentioned reinstalling windows and other items. What list are you referring to and what changes did you make to the router?

Thanks!

Hi intelntl!

Sorry to hear you having issues with connecting to EU West. Thanks for confirming the steps you have tried.

We are looking into this issue and I can see in your support ticket that the team are asking for the information they need to pass it along. The team will be able to keep assisting in that ticket.

Thanks!

Hey guys,

Sorry to hear you are having trouble with high ping in game. We have provided updates to the game that should make connectivity more stable. As this is still an issue for you I would advise trying the steps in this support article. Particularly looking at your port forwarding.

This should help prevent issues in the future but we are happy to help should you need us further

Hi Soseyeity!

Sorry to hear you are having an issue when launching the game.

I am afraid from the description, I am not completely sure what is happening. Are you able to provide video showing the issue?

Thanks!

Hey everyone!

Firstly, just wanna let you know that I did merge multiple threads into this one big one to keep everything in one place.

Thanks your all your reports and sharing of workarounds.

This has been forwarded to the relevant team for investigation. In the meantime, please check if Rainbow Six and Uplay are whitelisted in your antivirus software.

Please note that we would advise against disabling your antivirus, even if this could be the cause of the issue. You could temporarily disable this for testing, but please make sure you re-enable it afterwards.

If you still have issues which does not seem to relate to your antivirus, please check this ... Read more

Originally Posted by BuzoKi25
i tried it again and it work for me but now i have to play rainbow with antivr off all the time?

Depending on your antivirus you may be able to set rules on your antivirus firewall allowing you access with it on.

Great to here we have been able to identify this as the solution

Originally Posted by Kamehameha.....
Hi,

This solution that was mentioned doesen't fix the problem.

Please check and help us...

Hey Kamehameha.....,

Sorry to hear this, if you use a different antivirus would it be possible for testing purposes to try running the game with your antivirus switched off?

Hey guys,

Sorry for the late response. It is great to hear you were able to find a solution to this issue and it is great to see this shared with everyone!

Originally Posted by BuzoKi25
I have the same problem but I don't have this antivirus what I can do?

It seems this is not limited to Bitdefender, would it be possible for testing purposes to try with your antivirus off. We will then know for sure if this is the cause

Hi ThatcherIsPrice!

Sorry to hear you are coming across the Yokai Drone sinking below the ground.

Please do share that clip if it happens again. If you notice any patterns, like specific parts of maps or when something happens in-game, please let us know.

Thanks!

Hello PlasmicPigeon1. I'm terribly sorry to hear about the sanction that has been placed on your account in Rainbow Six Siege. The only way to submit an official ban appeal is through support.ubi.com. Can you please let me know your case number? I'd be glad to ensure it has been placed with the correct department. Thank you!

Hey Covie.! I'm sorry to hear that you had to encounter this in Rainbow Six Siege. Please send this screenshot over to our team on Facebook or Twitter! They would be glad to ensure your report gets properly filed.

Also, I did redact the player's gamertag for privacy purposes. Please be sure to include it in your report, though! ... Read more

Hi Ullityxd!

Sorry to hear you being asked for a key. Have you tried empty the cache of Uplay PC?

If you still have issues, can you confirm where you purchased the game?

Thanks!

Hey GodZeus94 and Kimpo619. I'm incredibly sorry to hear that both of you have been having trouble with this so much in Rainbow Six Siege! I fully understand how frustrating this must be. With that being said, please do not hesitate to report the player(s) responsible for these attacks to our team on Facebook or Twitter! It would be incredibly helpful t... Read more