Rainbow Six Siege Dev Tracker

Please note that these are not Ubisoft web pages to the best of my knowledge. If you leave a clearly labeled link I can look into it.

Thanks for that information, Marshmallow_Fox

We've also seen some users report it works for them in Edge as well.

Do you mean this Twitch Prime page?

Hi Caelumn,

The first thing I'd advise is making sure that the game you are using is from the same company as your account.

If you are using an imported version of the game, then your Credit purchases won't be usable in the game.

Otherwise, as mentioned, if it's been over 24 hours please speak with the Support Team through the site here.

Thank you

It may be that the email on your account is not the one you expect. I recommend that you reach out in a private message with your username and the expected email on the account. You can reach out to me or you can reach out to our team on our Ubisoft Support pages on Twitter or Facebook. Finally, you can also reach out on our support portal.

I see that credits were added when the Season 3 pass was added on August 7, and most of those credits were then spent on a Blackbeard bundle.

This is not the correct place for account assistance. For support with this matter please send a direct message to Ubisoft Support on Twitter, send a private message on Facebook, or make a support case with our technical team on our support portal.

Hey guys,

Sorry about this, it should be resolved now. Apologies for the inconvenience earlier.

Let me know if it's still happening.

Originally Posted by C1tizen173
06851403

It hasn't been ignored but the Russian queue can be quite busy, it will get a response as quickly as possible

Originally Posted by epoch71
I did. They were clueless unfortunately.

I see, i'm not able to give you accurate answers for the questions you've asked either i'm afraid.

Did you include anything in your case I can maybe show to the R6S team here? What is the case number?

Hey TopGear,

Thanks for the report. Do you have footage of this we can check out?

Originally Posted by RiskyGlitcher
I was trying to play r6 when these guys on my team tk me every round till one left and then I killed the rest and I was banned for 30 mins I don’t want to get banned any more but will the ban reset because every time I get on I usually find a tking teamate will my ban keep stacking forever to where I will eventually be banned forever in a year or 2 or will it reset

Hey,

I would not recommend to team kill back as you put yourself at risk of getting banned. In the future, I would report them for toxic behaviour and they will be kicked for team killing themselves.

The bans will get higher each time but do cool down after a certain... Read more

Originally Posted by GreatValuePope
But the problem is that all the mods treat as a "report it here for fix problemo", making it completely useless for actually wanting to fix a problem within a reasonable time

It is not always the case that they are unaware of an issue as it is reported there, somethings just aren't quick to resolve and do take time. If it is a pressing issue, they will be aware and looking into it.

We can still report stuff but the site cuts out the middle man and is meant to make it easier for users to quickly publish their findings.

Originally Posted by C1tizen173
I created case in AUGUST 25, 2018 6:17 AM
No one answers
P.S. Sorry for mistakes. Eng is not my native lang.

It will get a response but sometimes wait times can be slightly delayed, what is your ticket number?

Originally Posted by epoch71
Could someone (from Ubisoft) please clarify the port forwarding requirements (for PC).

Your troubleshooting guide lists 14 ports (13 TCP and 1 UDP).

Although not stated the assumption is that you require them forwarded inbound (from Ubi to the customer). However, if one does a simple 'netstat' when the game is working fine there are absolutely ZERO established sessions on any of those ports on the client PC. Not one process is listening on any of the ports you specify. Nothing on port 80 ... 443 ... whatever. Furthermore, packet analysis using Wireshark and Netmon shows no attempts by Rainbowsix or Uplay to use any of the ports you specify (inbound) during startup of the application or general usage.

Rather, all of ...

Read more

Originally Posted by m7mod1994
Hello
I've just tried to purchase in game , and it worked !
I don't know what changed , but the change i saw is that the currency in-game changed to my region currency
And i checked out and worked

Thanks anyway

Awesome i'm glad to hear that, apologies for the issues until then. Enjoy the credits

Originally Posted by GreatValuePope
Ya know, I'm tryna play the Grim Sky TTS, right? I sit in matchmaking for 2 minutes. Suddenly, "An Error Has Occurred". Every time. Every damn time. I go to the r6tts subreddit, they just give me "hey use this absolutely useless site called r6fix that does nothing but make you go "oh cool other people have this problem as well. I WISH THERE WAS A SOLUTION HERE AFTER 38 PEOPLE REPRODUCED THE PROBLEM".

Pls, halp. For the love of god halp pls.

Hey,

R6Fix will not provide instant resolution, this is a means of reporting the issues to the developers so they are able to look into it and investigate further. The more traction a repor... Read more

It may sound out there but if they recommended it I would still try it as it may help the situation.

Do you have the Steam and Uplay overlay active at the time you try to buy the credits? This can sometimes cause issues too.

Originally Posted by RPD.Dinomist
It happens to me too. Here's my Ubisoft Support Ticket Number: 06868379

Thanks , we'll check it out as quickly as possible

Hey man,

In these circumstances, we recommend to contact Steam support as we don't have access to the Steam storefront systems and they'll be more likely to be able to assist

Let us know what they say please