Rainbow Six Siege Dev Tracker

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Is this something that you can reproduce? If so, please provide video of the entire event from the mouse movement to the loss of UI.

Thank you for reporting this to us, MAD_MASK. This certainly seems like quite a strange issue and it's not sure why it wouldn't be working specifically on one account.

Are you moving across anything when you are playing on a different PC? For instance hardware, GameSettings files or anything similar?

Can you try having the Cloud Saves disabled in Uplay on another PC and then trying the Voice Chat? It may be that something from the Cloud Saves is being carried over when you are on a new PC.

There seem to be some users who no longer have this issue and others that do. If you still have this problem please consider sending our team your system files and leaving the case number here so I can pass on your Dxdiag to the R6 team.

Thanks for letting us know that the Raw Input setting was causing you troubles. Could you tell me what changed after turning off this setting?

Hey Cat,

Thanks for reporting this to us. If possible, would you be able to get us some footage of this so we can pass this on to the R6S team to investigate further?

Thank you very much for all the reports! I have sent Dxdiags to the team. Most reports seem to be 8.1 or Windows Insider, and that's helpful for the investigation, as that might indicate a cause.

Hey there,

Please make sure you are running Uplay Rainbow Six Siege and the Battleye client with administrator rights.

If this does not resolve your issue, please try reinstalling the game.

If you continue to experience issues after this, can you please create a case on the support website

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Hello everyone. This issue has been reported, and it is being looked into. Please tell me the version of Windows that you are using currently. It does seem like normal troubleshooting isn't working at this time.

Please understand that our team offers this troubleshooting for unknown issues because in most situations it works. When it doesn't we then look into the issue further.

Also, I've recently seen a strange assumption that we are robots. We have a bunch of team members who work on these channels, and you'll see that we work at different times of day because we're real people who work at different Ubisoft offices. If you do see that there are very similar responses coming out, it's because a support member feels that the specific troubleshooting may be generally helpful. There are only so many ways to tell someone 'please try X troubleshooting'.

Please give exact build numbers.

If you hit Windows and then type in run and press enter it will bring up a window. Please trpe Msinfo32 into that window. At the top of the page that comes up you will see your Windows build under 'Version' which is the second section on the right.

Thanks guys! We would like to know:

-What region are you playing in?
-What were you doing in game when the issue occurred such as game mode, loading, inviting friends, being idle?
-Have you modified any game files?

Additionally, creating a ticket with a DXDIAG file will help us further too, if you would like to do so. Please comment the ticket number below, and we'll pass it along. ...

Hey bukyies, please see if these steps help.

If you wish to appeal your ban in future, you can do so via a support case.

Can you please try the following voice chat troubleshooting

If you're still experiencing issues after this, lease create a case on the support website so we can look into this for you?

Thanks

Hi Connordapro

You would need to dispute this through a the Support Site here. They will be able to look into this and provide you with advice.

Thank you

Hey there,

If you're still experiencing this issue, please create a case on the support website so we can look into this for you?

Thanks

Hey folks,

If you're still experiencing this issue, please create a case on the support website so we can look into this for you?

Thanks

Hey KhaydE3! Please try these steps and see if they help with this issue. Thank you.

You're welcome!

Glad to hear it

Please note that credits are delivered at purchase or within 24 hours in most cases. If you purchase credits but they do not appear, you will need to make a ticket, but we can help after 24 hours if you have proof of purchase.