The Division 2 Dev Tracker

Hey there @kolanix9000

Thanks for reaching out.

I'm sorry to see you've been encountering issues with the game in terms of it's connection and performance.

All of these issues have already been noted to and are being investigated by the development team.

In terms of crashes, we have some steps here which may help in the meantime.

As for the visibility of Support in the client, we'll gladly pass this feedback on.

Thank you!

Hey there @SSGTUSMC1983

Thanks for reaching out and reporting this, apologies for the delay in getting back to you.

This has already been passed on to the team and they've requested some further info from those affected, if you could please answer the following;

• Does this issue occur on multiple Caesar's Guards, or just the one?
• Where did you loot the Guard from (Summit, Countdown, etc)?
• Does equipping it change your character's total attributes?

If you could also provide any screenshots so we can ...

Hey there @Nennee,

Apologies for the delayed response but good to see you've had some assistance already.

Yes - you must have Ubisoft Connect installed to be able to access and play your library of games.

If you own the game via Ubisoft Connect and you're signed into the correct account, you'll be able to purchase and the access the WONY Expansion from the Ubisoft Store without any issues.

If you do ha...

Hey there @nathanc213,

Thanks for reaching out and sharing this, glad to see you found a workaround that improved your performance!

Another thing that may help is disabling the Ubisoft Connect overlay too.
...

Hey guys,

Thanks for keeping in touch.

This issue is already well known to the team and is still under investigation.

When more details are available, we'll share them here.

No information regarding any compensation has been shared, but we'll pass this feedback on.

Thank you and apologies for the inconvenience caused while this continues to be looked into.

Hey guys,

As part of the most recent Season 11 Title Update - the Deconstruct button has been removed, this is intended.

As rightly noted by @WrecK3rr, moving forward items must be marked as 'Junk' then deconstructed using the 'Deconstruct All Junk' button.

Thank you for your patience while this matter has been looked into.

As we are considering this matter as resolved, I'll mark this as the answer and lock the thread from here on.

Hello @Overfl0w84,

Please understand that as Ubisoft Support, we are not game developers, nor are we directly involved in the investigations that take place.

Our role is responding to players and forwarding reported issues on to the team to investigate - this is what has been done hear.

At this current moment, the investigation is still ongoing.

We do not have any direct access to your in-game stats / functions / character so cannot make any changes to yours or any other player's game to resolve this on a by-account basis.

We appreciate it's frustrating, but as Ubisoft Support there is no physical action we can take against yours or anyone's account in regards to this issue.

It will be a matt...

Hey guys,

Thanks for your feedback on the 'Determined' talent.

As noted, there's a fix for this planned in the next patch, although the date of this hasn't yet been confirmed.

When we have more details on the patch release, we'll let you know!

Hey there guys,

@DZ-Cirno - as these are our English forums, please could you translate your post so we can see how we can help?

Otherwise, you're more than welcome to reach out to us via our Help Site for support in Chinese.

As for the loading and latency issues - we do have an investigation open at the moment so we'll share any updates on this as and when we receive them. ...

Hey guys,

Our investigation is still ongoing for the General Anderson mission, including a new one opened for those missing it as part of Season 11.

@Jack_Jack - please understand that we, as the Support Team are not game developers, nor are we directly involved in the investigative process.

As a result, bugs such as this will not be resolved via an individual case as an investigation needs to take place an...

Hey there @P0ker-Face,

Apologies for the delayed response and to see you've been locked out of some missions.

The DARPA issue is still being investigated at the moment.

I'm glad to see you've had some suggestions though and if there's anything we can answer or help with at all, please let us know!

Hey guys,

Thanks for keeping in touch and for the video and apologies for our delayed response.

A fix was understood to have been pushed for this in TU16 last November, but that doesn't appear to have done the trick.

This has already been reopened and the team's investigation is ongoing.

I've added your video to this @Kabal81

We'll let you know as and when we hear more, thank you for your understanding and apologies for the inconvenience caused.

Hey there @Mikken,

Thanks for reaching out, sorry for the delay and to see you're having issues running the game.

As per our Pinned Thread, we're well aware of crashing issues when playing The Division 2 and are investigating.

In the meantime, there are some steps that may be able to help you.

Please make sure that you give all the steps in our guide here a try, along with ...

Hey there @khajindary,

Thanks for reaching out and reporting this as well as sharing your workaround!

If you turn Auto-Hide back on does the issue occur again?

Hey @r54up,

We don't have such information available to confirm or speculate on the exact cause as the investigation is still ongoing.

We'll keep you guys updated here though as and when we do have more news.

Thank you for your understanding and apologies for the inconvenience this has caused.

Sorry to see you're also having issues @HIBS-1875.

As noted, the game team are aware and are investigating.

When more information is available, we'll share it here.

Apologies for the inconvenience caused.

Hey there @Might-David,

Apologies for our delayed response and to hear this happened in-game.

Have you since been able to retry the District on Legendary?

Hey there @jaykell71,

Thanks for reaching out, apologies for our delayed response!

The issue with the Revive Hive has already been reported to the team and is being looked into.

We do also have an investigation ongoing regarding latency when playing which may impact hits / skills and cause delays.

We don't have anything open regarding issues with armour regen builds though from what I can see, may we...

Hey @mongesar,

Thanks for reaching out.

As this was originally posted to The Division, I've moved this over into The Division 2.

I've also removed your case ID from your post for security purposes, please refrain from sharing your Case ID publicly.

We're unable to provide an exact time frame to expect a solution as we are busier than usual at the moment, but please be patient and we'll be in touch wi...