The Division 2 Dev Tracker

Hello @Irish-Edg3 @Imagine_Brata

...

Hey there guys,

Thanks for the updates.

Just for some further updates regarding these issues.

Chestpieces and Backpacks appear as something other than the appearance they are set to, almost always one of the previous apparel event items. Even on Exotics.

• This issue is known to and being investigated by the game team, however we don't have any additional details on this to share at the moment.

All of the issues regarding lag / latency / loading times / especially in Countdown & The Summit

• These are also being looked into by the team as part of a wider investigation regarding latency issue reports, this began as a PC investigation but appears to have branched to console.
• We also do not have anything further to share in regards to this at this time.

Your reports have been noted for both of the above.

As for the hard crashes to the Xbox Dashboar...

Hey there @scapesheep,

Thanks for giving that a try, sorry to hear that didn't quite do the trick!

Some good news is that the team hope to resolve this in a future patch.

We don't have the release date just yet, but as and when more information is made available, we'll let you know here.

Thanks for your patience in the meantime and apologies for any inconvenience this may have caused!

Hey there @Projekt_GV ,

Thanks for reaching out, I'm sorry to see you're having these issues when playing.

May we please know what model headset you're using?

And does this issue occur when using speakers too?

Could you please also give these console steps a try too to see if they help with the rendering issue at all?

Please let us know how you get on!

Hey there @Projekt_GV,

Thanks for reaching out with this!

This issue has been raised to the team, but they're having issues reproducing it, so we'd like to gather some further information.

• Do you find this issue occurs with certain items / gear or everything?
• Does this issue occur only in certain places such as the Summit? Or everywhere?
• Could you please provide a video of the issue too?

Much appreciated!

Thanks for raising this one to us too @LauraBratWolf and for including a video / screenshots!

I've also forwarded this one on to the team for them to take a closer look into.

Much appreciated!

Hello @Big_Grumpy_Cat

Once the Forums are closed, you'll still be able to follow news/updates on our others support platforms like:

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• ...

Hey there @LauraBratWolf

Thanks for reaching out and reporting this, as well as sharing a video and separating your issues into threads, we appreciate it!

Have you ever encountered anything similar to this since when there's been a convoy at the same spot as a control point?

I've raised this to the team all the same for them to take a look at too.

Thank you!

Apologies for the frustration and inconvenience these issues have brought @Gabriel-Knight and thank you for sharing your thoughts with us.

We understand how annoying it can be when issues preventing you from picking up and playing a game and we can only wait and hope for more information soon regarding fixes for some of these more critical issues.

If there's anything we can answer or assist with in the meantime, ...

Hello @r54up

Thank you for your message !

We're trying to give players the best possible gaming experience and we're sorry for the wait and the inconvenience while trying to resolve these kinds of issues.

Have a nice day

In the meantime, ...

Thanks for sharing this additional information @BT3241.
 
The game team's investigation on this issue is still ongoing, we'll share any updates on this as and when we receive them.
 
Apologies for the inconvenience caused while the team continue to look into this!

Hello @Starvise

Thank you for your feedbacks on this subjects, I'll transfer those to the game team.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Hey there @Roxbery1

Just to note - I've removed your Case IDs from your post and additional posts also sharing them.

In future please refrain from sharing your Case IDs publicly for security and privacy reasons.

We are unable to speed up the response time of a ticket via the forums, so when waiting on a case, please be patient and we'll be in touch as soon as we can.

Thank you for your understanding!

Thanks for sharing this advice @the_Kettle, appreciate it!

How are you getting on @thenewmalcolm ?

Hey there @AlpineBrisket,

As noted, the team have looked into the timer issue and were not able to reproduce it.

Capturing a video allows the team to see the issue occurring on the latest version of the game and any possible reproduction steps to look into it further.

You aren't obliged to share any videos / screenshots, but it may take longer to reach a resolution without these resources for the team if they don't encounter the exact same issue themselves.

Hey guys,

As it's well known, we do have an investigation open regarding these crashes, but in the meantime some other steps players have noted as being successful in reducing crashes are;

• Rolling back your GPU driver (specifically if you're using NVIDIA driver ver. 531.41)
• Disabling the Ubisoft Connect overlay

Please let us know if either of the above help you at all.

Thank you!

Hey there @Homi73,

Thanks for reaching out, sorry for the delay!

Are you still encountering this issue when attempting to complete Camp White Oak? As this doesn't appear to be something yet reported to us.

If you're still experiencing this issue, please could you capture and share a video so we can take a closer look?

Much appreciated!

Hello @Starvise

Thank you for the video provided. I'll transfer it to the game team in order to investigate further more on this issue.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Hey guys,

Thanks for getting back to us.

We do have a wider latency investigation currently open, but in the meantime, we will still continue to offer troubleshooting steps and assistance where we can to see if we can improve your connection and experience in any way.

This is by no means us denying the issue is present. The team are well aware and it's being looked into.

We don't have any further details in regards to the investigation as it's still ongoing, so in the meantime I invite you to still give the troubleshooting kindly shared by ...

Hey there @Noxious81,

The Trello doesn't always represent all of the current issues being looked into by the team, nor do we have any direct control over it.

The Camp White Oak exploit is well known to the team though and is being actively looked into with hopes of resolving it soon.

We don't have an exact time yet, but we'll let you know when we hear more.

In the meantime I'll pass your feedback on regarding deactivating the manhunt.

Thank you!