Hi there @nzgtx590, sorry for the late reply! It looks like this was posted in the wrong area of our discussion board so I went ahead and moved it over.
For security reasons, we're not able to assist with account related-issues through public channels and we'll need to proceed through the support case that you have open for this issue. I also redacted the case number that you included, to prevent additional risk.
It should also be noted that opening multiple support cases for the same issue and requesting updates on your support case will cause further del...