The Division 2

The Division 2 Dev Tracker




28 Mar

Comment
    Ubi-oof on Support Forums - Thread - Direct

Hi there @nzgtx590, sorry for the late reply! It looks like this was posted in the wrong area of our discussion board so I went ahead and moved it over.

For security reasons, we're not able to assist with account related-issues through public channels and we'll need to proceed through the support case that you have open for this issue. I also redacted the case number that you included, to prevent additional risk.

It should also be noted that opening multiple support cases for the same issue and requesting updates on your support case will cause further del...

Read more
Comment
    Ubi-oof on Support Forums - Thread - Direct

Hey @B8Y4GA, this was posted in the wrong area so I moved it over!

Just to check, is this still happening?

If it is, when did it start? Are you getting any error codes or messages when this occurs?

Thank you!πŸ”₯

Comment
    Ubi-oof on Support Forums - Thread - Direct

Hey @BlacKnightHD, thank you for sending this in!

I'd like to make sure that our teams get to look into this further. Just to check, were you able to report them successfully in-game?

Comment
    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @TomWalks28, it can take some time for things to get added to the trello, and if there are a lot of high priority issues under investigation like right now, something like this might not show up there at all.

I can confirm this is still under investigation but we have no updates to share at the moment! Thank you all for keeping us updated.

Comment
    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Shootrike, and thank you for bringing this to my attention!

We have had a few similar reports on an issue with the league progress this season, and I'm going to add your report to our investigation.

Comment
    Ubi-SleepyGoat on Support Forums - Thread - Direct

Thank you for the videos @maeltz!

I'd also like to get a set of screenshots of your in-game Display and Graphics settings, so we can check if there's any changes we can suggest that may help with the issue. Failing that knowing your exact settings and hardware should let us test this on our end.

Comment
    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @darklands414

Each of the issues you've mentioned have been reported already and they are under investigation!

For now, I would like to ask if you've noticed any improvements to the performance in Countdown after our most recent maintenance periods?

And for the first issue you mentioned where your display changes, can you use your console's media sharing feature to record a short video of that? If so, I would be able to confirm if it matches other previously reported examples!

Comment
    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there everybody, first I want to say that we're aware of some frequent laggy matches in Summit.

We're still collecting as much information as possible, so please follow along with this bullet list of questions -

  • What platform do you play on?
  • If you are on PC, what hardware do you have?
    • Also, when you connect to Summit what is the GPU and CPU utilization while you are playing? Do you notice any temperature spikes in your hardware?
  • Have any of you noticed any improvements to the lag in Summit after our recent maintenance periods?
Comment
    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Ghost23exe, sorry to see you're running into a lot of player disconnects when you try to queue for Countdown. Just to clarify things a bit, when you run into other players disconnecting, do you often find that the performance in that session of Countdown is poor? Any lag spikes or high ping?

Have you ever been the one to crash out of your countdown session? If so, did you receive an error message when that happened?

Comment
    Ubi-SleepyGoat on Support Forums - Thread - Direct

Hey there @Ghost23exe, and thank you for bringing this to my attention.

I'd like to get this reported but I want to cover some bases first.

When you ran into this issue with the flamethrower, did you notice any severe in-game lag or ping spikes?

Did this continue happening after you restarted the game? If so, I would also recommend following our ...

Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @Chrisg810,

Thanks for reaching out with this feedback too!

It's also been noted to the team.

If there's anything else we can help with, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @Chrisg810,

Apologies for the delay, thanks for reaching out to us with this feedback regarding First-Person ADS in The Division 2.

We'll pass this on to the team for their consideration.

If there's anything else we can answer or help with at all, please do let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @Taruum,

Thanks for reaching out, apologies for the delayed response!

The team are aware of issues with crafting the Regulus and are investigating.

We don't have any further details available just yet but I've passed your report on.

When more details are available, we'll let you know.

Thank you and apologies for the inconvenience caused!

Comment
    Ubi-Pegasus on Support Forums - Thread - Direct

Hey @Y-U-U-R-I

I apologize for any disappointment caused.

The team is still currently investigating this, and once there's an update we will let you know via the forums and Ubisoft social channels.

Thank you as well to anyone who's trying out the potential workaround in the meantime!

Comment
    Ubi-Pegasus on Support Forums - Thread - Direct

Hey there @Oatiecrumble

Thanks for the response with your input on this. As the information has been onto the development team, they'll be investigating the mentioned issues more thoroughly to hopefully discover the cause and potential resolution.

I've passed on the favourite resetting to default option you mentioned as well, as there might be some confusion with it.
I apologize in the meantime for any inconveni...

Read more
Comment
    Ubi-Pegasus on Support Forums - Thread - Direct

Hey there @Tyranmedic

I appreciate the time taken to report this, however we like to inquire about all possible causes, so we can rule them out in our investigation.

If this is a connectivity issue, as you suggested, I would like to ask you to please take a look at ...

Read more

27 Mar

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hey everyone! The team was unable to reproduce this issue so if you could, please provide the following information:

  • Is the issue occurring for certain items, or for all of them?
  • Does the issue occur in places other than the Summit?
  • Would you be able to provide a video of the issue?


Thanks!

Just a note that the video provided by @T-H-U-D-D was passed along to the team. πŸ™‚

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hey everyone! Apologies for any confusion caused. We are still investigating this issue. The team was unable to reproduce this, and would to gather more information from players still experiencing this issue.

  • Does this issue occur on multiple Caesar's Guard, or only on the reported one?
  • Where was the item looted from? (Ex: Summit, Countdown, etc)
  • Does equipping the item change the player's total attributes?


If you are able to provide this information, I can get it passed over to the team. Many thanks!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for the translations guys, appreciate it and apologies for the delay!

We're aware of issues with latency when playing Summit and Countdown, which are currently under investigation.

Apologies for any inconvenience caused and when we have more details we'll share them here.

Thank you!