Trackmania Dev Tracker

Hey @Samsbase2008,

Just checking in to see how you've been getting on with this?

Hey there @Choum,

Thanks for that, I can see we responded to you but haven't heard back yet.

When you're next available, could you please sign into then Help Site and respond to us when you're next available?

...

Hey there @Sandslot,

Thanks for reaching out, sorry to hear you've had issues validating your account.

If you're still having issues, could you please open a case via our Support Site, ...

Hey @L0rifan and welcome to Discussions.

Please note that you're currently on the English Player Support discussion board. If you'd prefer to receive support in another language, we could typically help with that if you translated to English for us just so we can avoid automatic translation tools and potential misunderstandings.

Given the issue you're experiencing, it would be best to create a ...

Hey @Alamaxia! We fixed your account and you should be able to join new games now. Could you check if it's working properly on your side since we cannot test it?

Thank you!

Hello again @prohjort, and thank you for reaching back to us.

I appreciate the fact that you took the screenshot I have asked for.

Since the previous one resolved itself, we should give the 30 a chance to fix itself in the next few days as well.

I'll document the report you made in case it has not changed when the day comes.

Thank you again for sharing this to us in the Discussions!

Hello there @Trouble-TM, and thank you for sharing this workaround.

I would suggest ...

Hello @monkey7m3, welcome back.

I'm glad to hear that the issue is much less frequent.

Still, could you please make sure that Ubisoft Connect remains up-to-date and that your internet service supplies enough stability in the connection to the Ubisoft services.

You could also clear the cache of the launcher occasionally to help it stay healthy.

If it is still a big issue, and you are encountering it consistently, please come back to us, so we can investigate further!

Hello @lStenvin and welcome to the Ubisoft Discussions.

Thank you for sharing the report.

I have added this to a report to the dev team that specifies the exact same issue. They are currently working on it.

I would not be able to provide a workaround for now, sorry for the inconvenience.

It is much appreciated that you shared this with us, though.

Hello there @Typisch-Andy, and welcome to the Discussions.

Thank you for sharing this to us.

This specific issue has been reported successfully and will be addressed in an upcoming update.

In the meantime, we are sorry for the inconvenience.

Hello @Alamaxia and thank you for your responses and the videos/images provided.

I have forwarded the information to the development team, so they are now aware of this occurrence.

I wish to thank you for the report, it is very much appreciated.

I will keep this thread updated with the last information I get from the report.

Hello there @AnnoyingBroda and welcome to the Ubisoft Discussions.

I am not sure if I am getting this right, as the ranked matches are design as such : first to 5 wins.

Would you be able to provide a screenshot of such a behaviour, so we can add context and have a look at what happened?

Oops @Tigu-TM, I'm so sorry for my lack of clarity. You're far from alone in it being unwanted behavior, myself included after watching the video clips. The other Discussions link I provided contains many more players who feel the same. So I went through and collected everyone's information from both threads and sent the teams a very lengthy and detailed report.

Gotcha @Alamaxia, try clearing your Ubisoft Connect cache for me.

After that, could you grab me a video clip of what happens from when you first launch the game to when you open up that Social menu? You can try posting it here but if that doesn't work, you can use something like Google Drive or Youtube and drop me that link here. Thank you in advance!

I'm sorry you've had the kind of experience where some answers seem useless @prohjort.Often, giving the basic connection troubleshooting is a way to rule out issues, then provide that to our teams to help them investigate if needed. It's not mine or really anyone else's intent to throw things at you as if we don't care.

@Michalzeszen, our support teams are experiencing an influx of contacts so I promise they're not ignoring you, just getting back to everyone as best as they can. I completely understand your frustration though and promise I plan to help as best as I c...

Hey @Adiotical!

No worries about your report. You did an absolutely amazing job, especially considering this is your first.

When respawning at different checkpoints, there can be a bit of a difference in game behavior but just to make sure:

• If you change inputs at the checkpoints, the issue occurs? But if you respawn with default inputs, it doesn't seem to be an issue?
• Has it always been like this ...

Hey there @NotEnoughSpeed!

I appreciate you checking in on that. I do have information here from the last update but could you gr...

Hello @Tigu-TM and @Zeatz,

I went ahead and merged your threads just to keep things a little more together.

So....It does look like this is working as intended. I have that information ...

Gotcha @Choum, thanks for updating us.

After reading your previous post, that is...incredibly weird. Try clearing your Ubisoft Connect cache for me. If that doesn't help, I'd like you to go ahead and start a ...

Out of curiosity, does your friend have the issue when they aren't partied with you @Alamaxia?

And just to confirm, you can't join any at all, whether you're partied with a friend or not?