Ubi-Borealis

Ubi-Borealis



10 Mar

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Foxseen_!

You should be able to access the "Dawn of Ragnarok" expansion on Ubisoft+ now!

If you're having any trouble accessing the content, please don't hesitate to let us know so we can take a closer look at this.

Thanks! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @gjmmcdonald! Welcome to the forums πŸ™‚

I'm sorry to hear that you're having trouble accessing "Dawn of Ragnarok" using two different accounts on the same console. To help us to look into this further, can you let us know if you purchased the expansion separately to Assassin's Creed Valhalla, or if you gained access to the expansion by owning the Complete Edition of the game?

...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

I'm sorry to hear that a number of you are having trouble starting the "Dawn of Ragnarok" expansion. Thank you for taking the time to share your reports with us.

If you haven't already, please can you ensure that the content has been installed on your platform? You can use the following support articles to help you check this:

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

You're welcome, @Kennyannydenny! Please don't hesitate to reach out if you require help with anything else! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Kennyannydenny!

Thanks for bringing this thread to my attention, and for taking the time to capture a video for us showing that you've been able to find this note a little earlier than anticipated.

I've passed this video along to the dedicated teams so they can take a closer look at this, as this could be a spoiler for later plot (as you've highlighted). 😨

If we require any ad...

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02 Mar

Comment

You're welcome, @Kennyannydenny! I'm very much interested in the lore of Assassin's Creed Valhalla (and Assassin's Creed games in general) myself, so I was happy to do a little more investigation on your behalf πŸ•΅

If you have any further queries, do feel welcome to reach out! 😊...

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Comment

Hello there @Kennyannydenny!

Thanks for reaching out! I'm happy to hear how passionate you are about the lore of Assassin's Creed Valhalla, and how you're working on creating articles for the Assassin's Creed wiki to share this knowledge with others! It sounds like you've done a lot of research into the residents of Ravensthorpe and their family trees already, and this effort has to be commended! πŸ‘

T...

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01 Mar

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for providing a translation for me, @joanto74!

I'm sorry to hear that you're encountering this error when matchmaking. If you haven't already, I would recommend that you fully close down For Honor and try these connectivity troubleshoot...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @THEMASSIVEKIL68, @UncrownedKing0 and @Noobslaughtr420! Welcome to the forums πŸ™‚

I'm sorry to hear that you'r...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @joanto74! Welcome to the forums πŸ™‚

You're currently within the English Player Support forums. Would you be able to offer a translation of your post for us? Alternatively, if you'd like to receive support in your chosen language, you are welcome to create a support ticket ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for providing those videos for us, @SpodoStaffo! I can see what you mean about the choppiness.

I understand you've already tried some troubleshooting steps, such as reverting to a previous driver version and reinstalling the game. Would you be able to try the other steps provided on ...

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Comment

Hello there @nod_kuugen! Welcome to the forums πŸ™‚

I'm sorry to hear that you're having trouble completing the "Job Done" weekly challenge. If you haven't already, I would recommend that you first try ...

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Comment

Hello there @dixbfloppin2013! Welcome to the forums πŸ™‚

I'm sorry to hear that you disconnected following a Juliet error code. Please note that the Player Support team is unable to alter any progress made on an account, so we would be unable to add any lost EXP or restore any MIA Operators.

If you haven't already, I would recommend that you try some ...

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Comment

Hello there @ItzCrash! Welcome to the forums πŸ™‚

I'm sorry to hear that your XP hasn't been tracking correctly. If you haven't already, I'd recommend that you try these basic connectivity troubleshooting steps to ensure that your connection to the servers is in optimal condition.

If your XP still is...

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Comment

Hello there @MyKillY! Welcome to the forums πŸ™‚

I'm sorry to hear you're encountering long queuing times. If you haven't already, I'd recommend that you try these basic connectivity troubleshooting steps for your platform, as this will help to ensure that your conn...

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19 Feb

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

For your own safety and security, we are unable to handle store queries within the forums. We will now be marking this thread as β€œResolved."

If you are missing a game from your Ubisoft Connect library, please can you ensure that your logged into the Ubisoft Account you purchased the game on.

If you are sure you logged into the correct account, then I would recommend creating a support ticket so our team can investigate further. You can create a support ticket in the following ways:

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

As we can confirm the development team will be unable to deploy a fix for this audio issue, we will now be locking this thread. You can read their full statement regarding this decision below:

After thorough investigation, the development team will not be able to resolve these audio issues. Resolution of this issue would require an overhaul of the entire audio system from the ground up and is not feasible. We recommend enabling subtitles to aid comprehension of dialogue.


If you have any additional feedback you would like to share regarding the audio experience in-game, then I recommend that you create a thread within our General Discussions ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

As we can confirm the development team will be unable to deploy a fix for this audio issue, we will now be locking this thread. You can read their full statement regarding this decision below:

Thank you for reaching out regarding the audio levels of Eivor's voice. Due to technical constraints and other priority issues, we will not be implementing a fix for these specific cases. We recommend adjusting subtitles and other sound settings to help aid comprehension of the NPCs in any situations where the sound is not perfectly balanced.


If you have any additional feedback you would like to share regarding the audio experience in-game, then I recommend that you create a thread within our ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

As we can confirm the development team will be unable to deploy a fix for this audio issue, we will now be locking this thread. You can read their full statement regarding this decision below:

After thorough investigation, the development team will not be able to resolve these audio issues. Resolution of this issue would require an overhaul of the entire audio system from the ground up and is not feasible. We recommend enabling subtitles to aid comprehension of dialogue.


If you have any additional feedback you would like to share regarding the audio experience in-game, then I recommend that you create a thread within our General Discussions ...

Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

As we can confirm the development team will be unable to deploy a fix for this audio issue, we will now be locking this thread. You can read their full statement regarding this decision below:

After thorough investigation, the development team will not be able to resolve these audio issues. Resolution of this issue would require an overhaul of the entire audio system from the ground up and is not feasible. We recommend enabling subtitles to aid comprehension of dialogue.


If you have any additional feedback you would like to share regarding the audio experience in-game, then I recommend that you create a thread within our General Discussions ...

Read more