Ubi-Froggard

Hey @andre_elias

I'm sorry to hear that. Please could you record a video clip of this happening so we can see how bad it is and upload it online to somewhere we can view it like YouTube, then send us a link to view this? 

@thenorfolkian No worries. I'll merge this with your original thread. It is OK for you to bump an older thread if it's still an issue after a patch if there's something new to add to it, like you did here with the video. So don't worry if you ever need to do that with a thread in future.

Hey @lemmie88

I've moved your comment to it's own thread to keep the other thread more on topic with the original post. Just to clarify, are you "holding" space like the suggestion said from the other player (in your quote) or are you just "pressing" space (which is what you mentioned doing).

@usafirefly7 We've just posted a banner about this happening today here. It seems to be a Ubisoft Connect issue as it's happening for other games too. It's being treated as a high priority at the moment, so hopefully this will be resolved soon. I believe it will...

@stevez_pun If you want to purchase them we can get them refunded for you if you already owned them. Just let us know if you did.

@VirtualAwesome Could you let us know which Orlog game was affected or does it happen in all of them?

Also, if you have a video showing the issue, that would also be great if you can upload it to somewhere like YouTube and we can forward that on too.

@kormac67 Thanks for confirming you found it and thanks to everyone else for helping them locate it

@bielik01 Thanks for also confirming this

Hey @andrewbr1

I'm sorry to hear you are having an issue with the game crashing since the update yesterday. Please can you go through the steps in this article first of all, to rule out any of the most common causes.

If you still have issues after...

@boo-yah1907 Will let you know when I see an update on this. I don't think you are supposed to be able to equip 2 Fafnir Fang's at the same time.

Hey @azullfr

Sorry for the delayed reply to this thread. Did you have any issues with it this week?

@petek So the one from today is the one that just doesn't let you fast travel?

And do you know which of the 2 older ones is the one that crashes on the loading screen?

Hey @genuinecocacola

Would you be able to take a screenshot of your rewards page showing what you have claimed on your account and a screenshot or video showing where you are checking in game for it?

If you do a video, please upload it to somewhere like YouTube and provide the link to the video.

Hey,

Thanks for reporting this, both of you. I'll create a report and forward your video on @Brotinn. I've also got your save files downloaded to send them too, so we'll let you know if they need any further information.

@taklishim Thanks for sharing that. @Kormac67 are you able to travel any deeper to find it too?

@petek No worries, I can report the issue with just your save files and ask them to test them.

Are you able to let me know from the info below which of the saves is the one that crashes on loading screen and which one works but won't let you fast travel? These are what I see on you account:

ManualSave01
2021-09-07

AutoSave01
2021-09-07

QuickSave01
2021-09-04

EpisodeSave01
2021-08-30

@norior2021 Thanks for confirming that. I've forwarded your video and this information on to the dev team.

Edit - Can you also let us know which Ubisoft account username you play the game on, as I can't see it on this account.

@boo-yah1907 Thanks for the videos and yeah, I've got your latest save game now so I'll forward these on now

@grooveman88 No worries, thanks for letting us know here. Someone working on Facebook will get back to you as soon as possible

Hey @petek

I'm sorry to hear that. Have you been able to fast travel there from any other locations if you go somewhere else first, or do you have an issue no matter where you try from?

Would you be able to record a video clip of the issue and upload it to YouTube (or similar) so we can show the game team what is happening?