Ubi-Karl

Hey @Rich841, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with being able to continue with your saved progress.

In order to get a better idea of what may be the cause of this, can I check the following with you:

1. Did you happen to experience game crash by any chance?
2. Are your save files stored locally or is it elsewhere, such as OneDrive for example?
3. Where do you have your save files stored?
4. Did you try ...

Hey @Iriene_Sativa, thanks for reaching out!

Just as @Humility925 stated, we had another ...

Hey @Lynchpin123, thanks for getting through and sorry to hear about the difficulty you ran into with receiving your purchase.

I can see that you've submitted a case, which I have re-opened therefore as it's something that will involve discussing account related details, we will need to proceed with further communication via ticket itself, therefore as soon as you'll hear from us, you should also receive a corresponding email to your inbox, so keep an eye and do hope we will have this sorted for you sooner than later.

Should you happen to have any further quer...

Hey @ThomasEszer, thanks for getting through to us, welcome to forums and appreciate you for sharing your feedback regarding the track playlist.

As it stands, there are indeed limitations in regards to being able to alter the current playlist, however nevertheless, I do appreciate where you are coming from and will ensure that your suggestion gets forwarded to our development team.

Should you have any further feedback/queries, or if you run into any difficulties, do not hesitate and reach out at any time!

Hey @Maliatchi, thanks for getting through to us, welcome to forums and sorry to hear about the issue you ran into with missing trade items with Emperor Ketema.

First and foremost, can I double-check if you've tried verifying your game files at all?

If you have yet to no avail, can I double-check since when did you start having this issue and also, for reproduction purposes, are you able to share your save file with us? It is normally by default located in %userprofile%\Documents\Anno 1800\accounts,...

Hey @Asterix201252, thanks for getting back there and apologies about the delayed response from our team.

In regards to items from Tourist Season or High Life not being available to purchase until researched is something that has been indeed addressed and we did not seem to have any contacts about it afterwards.

To add, if you have been using an older save file (prior to update taking place), this will most likely be the reason for it and I think it may be a little tricky one to address.

Just to check, although not necessary, did you notice whether...

Hey @Jukes_, thanks for your input there - much appreciated!

The old forums have been discontinued and therefore any threads, solutions or generally anything that has been there is no longer accessible, I'm afraid.

In regards to the workaround you've brought up, I'm not sure how effective it is but based on what you've stated, I take it that it is something you were able to use now and it has helped to at least temporarily resolve it, is that right? Also, can I check whether you've had to re-enter the commands after playing a game or two?

Let us know!

Hey guys! @AG-Prime @Col-Milize

Thanks for getting through to us, welcome to forums and sorry to hear about what happened, as I fully appreciate that the whole situation may have been quite a frustrating one.

As you may know, if there are instances where players abandon the match early, therefore to option to forfeit the match is something that has been given to players in order to enhance the gameplay experience and reduce such instances where players have to proceed with the game being outnumbered.

In ...

Hey guys, thanks for all of your input so far and sorry to those who are affected by this.

I've had a closer look at it and there seem to have been some slight confusion. The issue regarding Battle Pass synchronization is something that has been indeed brought up a while back however is something that has been supposedly addressed, however since the recent patch, I understand that issue resurfaced, therefore if possible, may I kindly check the following:

1. Did issue start to happen since latest season or was it on-going since a while back?
2. How often do you experience this? Does it occur each time there's any progression made within the Battle Pass?
3. Did you notice any consistencies that may help to reproduce this, such as whether issue may occur only after playing certain game modes for example?

In the meantime, to add to what's been suggested, if you haven't already, try ...

Thanks for your swift and detailed response @Naador666, much appreciated!

Just out of curiosity, do you happen to have any issues yourself or is it working fine for you?

To add, based on the information you've provided for your friend's case, this seem to be one of those instances where we will need to take a closer look at his PC and see if we're able to identify what is causing it, therefore if he has completed previously mentioned troubleshooting steps yet to no avail, so that we could proceed, can you ask him to get through to us via our ...

Hey @cute-boy, thanks for getting through to us, welcome to forums and sorry to hear things have been taking longer than anticipated.

I've had a closer look at your case and can see that you've already gone through some exchanges, therefore please bear with us and one of our team representatives will get back to you at the earliest convenience and we will take it from there.

In the meantime, I will see what I can do to speed up the process for you.

Should you have any further queries or run into any difficulties, do not hesitate and reach out at any time!

Hey @ERKEK2000, thanks for getting through to us and apologies about the delayed response.

I do very much appreciate your feedback there and will make sure that this gets forwarded to our team accordingly.

In the meantime, if you do run into similar instances where you'd want to report the player for multiple reasons or if you believe you have a more comprehensive case, you are also welcome to get through to us via one of the following channels, based on your personal preference, and one of our agents will forward the details over to our game team for further re...

Hey @SeeNsane, thanks for getting through to us, welcome to forums and sorry to hear about the issue you ran into with saving your graphics settings in-game.

After having a closer look, I can see that similar instance has been brought up in the past, however our team have faced difficulties with reproducing it on our side, therefore can I check the following with you:

1. What GPU are you using?
2. Did you try making the changes within 'GameSettings.ini' file, set it to 'Read-Only' and see if settings save?
3. Did you launch the game with '...

All good @HelnKelerdid911, any time!

Hey @NQ_F3AR, thanks for getting back to us there, much appreciated!

After having a closer look, I can see that we've had a few other players, who have brought up the exact same matter fairly recently, therefore I have forwarded the details you've provided over to our development team accordingly and can confirm that this is already under on-going review.

Apologies about the inconvenience this may cause for the time being and if you do have any further queries or run into any other difficulties, feel free to get in touch at any time!

Hey @oO_HODOR_Oo, thanks for your response there and I can see that you have indeed, after which, your instance has been forwarded over to our development team for further review.

Until then, goes without saying - apologies about the inconvenience this may cause for the time being and if you have any further queries or run into any other difficulties, do not hesitate and reach out at any time!

Hey @TWB_Kringeboii, thanks for getting through to us, welcome to forums and sorry to hear about the error message you run into whilst playing the game.

As it stands, I can confirm that this is a known issue, as we have received a number of players contacting about this, and it's already under further review by our development team.

So that we could aid the investigation, may I kindly check the following with you:

• Do you receive any other codes besides 4-0xFFF0BE25?
• What is the last exact date / time you were blocked by this cod...

Thanks for getting back to us @Oskar_Schmoskar and providing more details about this.

I would not be able to provide any input regarding this or discuss the specifics, however I will bring your feedback up to one of our responsible teams who will review this to see if the case may have been handled correctly, therefore if there have been any misjudgment or errors during the process, 'UkiSchmucki' may be contacted accordingly.

Should you happen to have any further queries or run into any other difficulties, more than welcome to get through to us at any time!

Hey @Six9-Bo0gie, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with downloading the latest update.

For troubleshooting purposes, if you haven't already, have a look at the following article, try completing steps suggested and see if issue persists.

Keep us updated!