Ubi-Keo

Hi @inastrangeland I'm sorry to hear that you are experiencing an issue with the quest 'Night and Day'.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

@Simplethumb you're welcome

And I know some of the spellings for the regions in the game can be quite tricky

Hi @AythamiEsp apologies for the late response.

I am also sorry to hear that your cloud save for Assassin's Creed Valhalla that you played on Stadia is not appearing on your PC version of the game.

...

@Snakeeater49910 thanks for the information provided.

Have you encountered this issue often or does it happen every time?

If so could you please provide a video that demonstrates this issue. We would need to see the following in the video:

• That you have the latest update installed. This can be seen in the main menu screen before loading your save.
• Your inventory screen to show what weapons and shields you have equipped and that you can change them
• Entering then leaving Nifilheim and going into your inventory again to show that you cannot unequip your weapons or shields

I would recommend uploading your vide...

Hi @GLADI8ORDUDE apologies for the late response.

I am also sorry to hear that you are experiencing issues with your audio in Assassin's Creed Valhalla. We have received reports of various issues with audio previously by other players. We currently have a megathread open for music rarely playing here which is still being investigated.

Can you confirm the following:

• What you are using for your audio output? (...

Hi @Vlad_003 apologies for the late response.

With regards to the issues that you mentioned, are you experiencing all of those yourself? If so could you please explain in more detail the issue with the Berserker armour set and the crashes, and also confirm which platform you play the game on.

For the issue were the flame is not visible on Eivor's torch, the development team have confirmed that they were unable to continue looking into a potential fix for this issue as they needed to focus on issues that have a comparatively higher impact on the gameplay experie...

Hi @Sp33dyKat apologies for the late response.

Thanks for the video provided, I have forwarded it on to the development team as they are currently investigating this issue.

Hi @bananskal09 apologies for the late response.

Thanks for the update. I'm sorry to hear that your game is now freezing.

Could you take a look at the PC troubleshooting article and run through all the steps listed if you haven't already done so, then try again. The support article contains s...

Hi @Janna198926 thanks for the update.

I am unsure why your saves are defined as 'exclusive quest' this is strange. Could you confirm if you have any manual saves and if all of your auto saves are defined as 'exclusive quest'?

As a test could you also try creating a new manual save to see if it does the same thing.

I'm afraid if you have no earlier saves that you can load, then you would be unable to workaround this issue. As with the previous issue that we mentioned before which was reported where the key could not be looted after clearing out the...

Hi @D_Outsider I'm sorry to hear that you experienced issues redeeming your free weekly item. There has been some known issues with this and it was disabled on the 17th January, however it has now been enabled again.

Could you check the store again to see if you are able to redeem the free weekly item.

With regards to the Reda quests. Players have reported this issue in the past when accepting all contracts at the same time, however the development team were unable to reproduce it and after thorough investigation confirmed that they were unable to continue loo...

Hi @Fridthir thanks for the update, and you're welcome.

I can understand your frustration that you have not received a reply to your support case yet and can only apologise.

Our support team will respond to you as soon as it is possible.

Hi @rki99 I can confirm that the free weekly item has now been enabled again and should appear.

Hi @janguts apologies for the late response.

I am also sorry to hear that you are unable to start a River Raid after dying.

Can you provide more information please:

• Which River Raid quest were you doing when you died?
• What happens when you try to start a new River Raid? Is Vagn missing or are you unable to interact with him?
• Have you tried fast travelling to another map such as Norway then back to Ravensthorpe in England and trying again? If not please try this
• Have you tried completing another region arc on the...

Hi @TwistedIncubus I'm sorry to hear that you never encountered the cut scene with the meteor. I have created a new thread for this issue as it is different to the previous issue that was reported for the quest 'A Challenge From the Gods' which has been resolved. 

As you did not see the cutscene this would be the reason why you are unable to see Hilidran near Ravensthorpe.

I am unsure why you did not see the cutscene. Can you try fast travelling to another map such as Norway then fast travel back to Ravensthorpe in England to see if that triggers the cutsc...

Hi @D4M1TC4L I'm sorry to hear that your game keeps crashing after fighting Hildiran. As this is happening on your PC and playing it via GeForce Now, it seems as though your save file is affected. I have created a new thread for this issue as it is different to the previous issue that was reported for the quest 'A Challenge From the Gods' which has been resolved.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again on your PC....

Hi @sunny-sonja I'm sorry to hear that you have experienced issues in two of the world event quests where you have been unable to carry the NPC's.

For the issue the with mystery 'Miracle' where you are unable to carry the lame man was reported previously, however the development team were unable to reproduce the issue and confirmed that they were unable to continue looking into a potential fix as they needed to focus on issues that have a comparatively higher impact on the gameplay experience.

With regards to the other issue that you mentioned, I am unsure which world event that is. Do you happen to know the name of it?

Hi @DigiRiff911 I can confirm that you would need to download the PS5 version of the DLC for it to work with the PS5 version of the game.

If you go to the Assassin's Creed Valhalla icon on your PS5 home screen and keep pressing down until you see add-ons, select Wrath of The Druids and you should be able to download the PS5 version.

Normally it will prompt you which version you would like to download if you have the PS5 version of the game installed. I just tested it on my own console as I have the PS5 version already installed and when I went to Wrath of T...

Hi @Simplethumb for those who did not have the chance to participate in the Yule, Ostara, Sigrblot, or Oskoreia Festivals, all rewards from past festivals will be available at all merchants located throughout England upon completing the quest The First Night of Samhain (Glowecestrescire arc).

This will give you the opportunity to acquire rewards you might have missed out on in exchange for silver.

Hi @bananskal09 I'm sorry to hear that your game is freezing.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if th...

Hi @Vlad_003 could you please explain in more detail about the issue you are experiencing with your Berserker set and also provide a video to demonstrate this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.