Ubi-Keo

Hi @armyffchick apologies for the late response.

I am also sorry to hear that you are experiencing issues turning the in the medallions and codex pages to Hytham.

I can confirm that some players did report an issue turning in the medallions and roman artifacts, however the development have been unable to reproduce the issue.

Could you please provide a video that demonstrates these issues. In the video we would need to see the following:

• That you have the latest update installed. This can be seen on the main menu screen before ...

Read more

Hi @Crucible_Agony I'm sorry to hear that you appear to have lost some progress and that your skill points disappeared, this is not a known issue.

Can you confirm how you closed the game and if the save icon was still showing on the screen? Could you also confirm if you use auto saves or manual saves?

Hi @Loco_Mart1nez I'm sorry to hear that your opal stats are incorrect in Ubisoft Connect.

I can confirm that this issue was reported in the past and it was fixed with update 1.6.1, however we have received new reports since that update was released and the issue has been reopened and is still being investigated.

I will forward on your details to the development team.

Hi @Ramsitel I'm sorry to hear that you experienced an issue redeeming your free weekly item from the store.

I can confirm that the store was disabled on the 17th January so this was likely the cause of the error. However, it was re-enabled again yesterday.

Could you please try redeeming the weekly item again to see if it works.

Hi @banjoneer I'm sorry to hear that you are receiving error codes and are unable to connect to Ubisoft Connect.

At this stage, we are unable to guarantee full compatibility between Ubisoft games and services and Steam Deck / SteamOS. Certain games could work; however, we are unable to assist in case of compatibility issues.

You can also reach out to the Steam Deck discussions for support ...

Read more

Hi @PutPegasus45528 I'm sorry to hear that you are experiencing a crash in the Siege of Paris quest 'Madness of King Charles' this is not a known issue.

Could you please go through the Xbox troubleshooting then try again to see if...

Read more

Hi @TheEqual1zer I'm sorry to hear that you are experiencing an issue with tour mouse cursor when playing the game using two monitors.

There is a setting in-game to lock the cursor to your screen, this is set to off by default. Can you please go into the control settings and check if the option is enabled, if not try enabling it then try again and see if the issue persists.

Also ensure that you have no other USB devices plugged in other than your mouse and keyboard.

Hi @azullFR thanks for helping Diocluciano it's appreciated.

I will now lock this thread as you are helping the other player on the French forum. Also a French support specialist will reply as soon as it is possible.

Hi @azullFR apologies for the late response.

I'm afraid there are no further updates on this issue. We will update this thread as soon as we have more information.

Hi @lemonsno apologies for the late response.

I am also sorry to hear that you are experiencing issues installing your expansions for Assassin's Creed Valhalla.

I have created a support case for you so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.

Hi @wolf-MAN010 apologies for the late response.

I am also sorry to hear that you are experiencing an issue completing the Templeborough Mastery Challenge: Trial of the Wolf, this is not a known issue.

Could you please try leaving the trial, fast travel to another location then fast travel back and try the trial again to see if that resolves the issue.

If it doesn't can you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link i...

Read more

Hi @ZeddBrew apologies for the late response.

I'm also sorry to hear that you are still experiencing this issue after disabling the Light-Fingered skill as well as all other skills.

Could you please provide a video that demonstrates this issue. In the video we would need to see the following:

• That you have the latest update installed. This can be seen on the main menu screen before loading your save.
• That you have disabled the 'Light-Fingered' skill.
• That you do not get a prompt to steal the key.

I wo...

Read more

Hi @mdonaghy325 apologies for the late response.

You should be able to stream the Assassin's Creed Discovery Tour: Viking Age with GeForce Now if you own the PC version of the game on your Ubisoft account.

@Dawnlhare apologies for the late response.

Thanks for the video provided. In the video it doesn't look like your in the right location for where you fight the wolf or start the quest. Can you please check the walkthrough below and start at that location and follow the same route to where you fight the wolf, and if the issue persists provide another video to demonstrate this.

">
Also you mentioned the first time you were unable to kill the wolf so you left. Can you confirm how you were able to leave the fight and Asgard? were you able to just leave... Read more

@SGTDIZZLE for the moment I can only recommend running through all of the locations again and then come back to us if the issue persists.

Hi @SGTDIZZLE apologies for the late response.

I am also sorry to hear that you are missing one of the tablets required for Excalibur.

This issue was reported to the development team, however they were unable to reproduce it. I can only recommend checking all of the locations again to ensure you have collected all of the tablets.

Hi @FrenIndeed87 apologies for the late response.

If the in-game store is recognising the expansions as being installed then you should be able to access them in-game.

Please check the support articles below for more information on how to access them:

...

Read more

Hi @Domacinko341 apologies for the late response.

You are correct it appears this change was made with a previous update. However, I can see that another player has provided feedback on this asking if the option to switch between targets with the mouse can be re-added to the game.

I will also forward your feedback on to the development team.

Hi @Iaens ...

Read more

Hi @Snakeeater49910 apologies for the late response.

I'm also sorry to hear that you are unable to unequip your weapons and shields.

If you are still experiencing this issue can you confirm the following:

• The name of the last quest you completed before this issue occurred?
• If you had just been to Asgard, Jotunheim or Nifilheim?

Can you also provide a video demonstrating the issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure ...

Read more