Ubi-Keo

Hi @rasklo93 thanks for sharing your feedback on the Lolingestone Bandit Camp Wolf Mastery Challenge.

Hi @mardari15 I'm sorry to hear that your in-game currency has changed and that you no longer receive Ubisoft Connect notifications on your phone.

With regards to the in-game currency changing the installation location should have no affect on this. Can you confirm if you have changed your location or if you are using a VPN?

For the notifications I can only recommend going into the notification settings on your phone to make sure there are enabled.

Hi @Major-Johnson I'm sorry to hear that Assassin's Creed Valhalla will not launch.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

Hi @Marshmellow1969 apologies for the late response.

I am also sorry to hear that your game is crashing.

I have looked up this error online and found a post here on the Microsoft forum. One person does mention the issue is caused by HAGS and recommended disabling i...

Hi @auronthas apologies for the late response.

Thanks for the update, I'm pleased to hear that you have resolved the issue.

If you have any further issues, please let us know.

Hi @Andrii1 apologies for the late response.

Thanks for the video provided.

This issue is generally due to the audio output and can occur if you are using 5.1 or 7.1 surround sound. If this is the case could you try changing the audio output to stereo, restart the game and try again.

However, if your audio output is already set to Stereo or changing it did not help then please take a look at the ...

Hi @JiminiFrog apologies for the late response.

I am also sorry to hear that you are experiencing issues with some of the trophies unlocking on the PS5 version of the game.

If your trophy was unlocked using an non-repeatable action (such as completing a story arc, creating your Jomsviking, or completing side quests), you will need to complete another main/side quest to trigger the trophy to unlock again on PS5. Many players have found that completing Petra's side quests, selecting a romance option with her or completing quests as part of the Wrath of the Druid...

Hi @Helleavenn apologies for the late response.

I'm also sorry to hear that you are unable to complete the mystery 'The Twit Saga, Part II' due to there being no NPC.

I can confirm that this issue was reported in the past but it was fixed with update 1.5.0. Can you please ensure you have the latest update installed (1.6.2) then try again.

If the NPC is still missing can you try fast travelling to another location then fast travel back.

However, if the issue persists then could you please provide a video demonstrating the issue. We would need to see the following in the video:

• That you have the latest update installed. This can be seen on the main menu screen before loading your save.
• T...

Hi @Holdeenyo apologies for the late response.

I'm also sorry to hear that your game has crashed and that you unable to proceed to Jotunheim. First of all I would recommend trying to load a previous save before you completed the last quest that you did in Asgard then try again.

However, if this is not possible or you will lose too much progression in doing this then could you please provide a video that demonstrates this issue. In the video we would need to see the following:

• That you have the latest update installed. This can be seen on ...

Hi @Michlo apologies for the late response.

I am also sorry to hear that you are experienced an issue whilst trying to collect the key in Deoraby Spar Cavern.

The issue reported in the thread you mentioned was not reported as the player did not reply and provide a video to demonstrate the issue. We have not received any other reports of keys disappearing.

However, there is a known issue with the particular key that you mentioned. The issue is that if you have acquired the Light-Fingered skill then it prevents you from collecting key items. This issue ha...

Hi @zegerman42 apologies for the late response.

I am also sorry to hear that you are unable to complete the mystery 'The Demon Odour at the Tithe' as the NPC has not spawned.

I can confirm that this issue was reported in 2021 and was fixed with update 1.2.0.1. We have not received any other reports of this issue since then.

Can you please ensure you have the latest update installed. If you do could you please provide a video to demonstrate the issue. We would need to see the following in the video:

• That you have the latest upda...

Hi @Sibth apologies for the late response.

I can confirm that we received a couple of reports from players in 2021, however the development team were unable to reproduce the issue when testing it. We have not received any other reports since then from what I can see.

Are you experiencing this issue yourself? If so could you please provide a video demonstrating the issue and show the location on the map where you have got stuck. Do you also have the latest update installed?

Hi @emre____ apologies for the late response.

I'm pleased to hear that you have resolved the issue, thanks for letting us know

Hi @N4zg0r we would have still preferred a video demonstrating the issue, however as you have provided steps to reproduce the issue I have forwarded it on to the development team to investigate.

Hi @varbuz I'm sorry to hear that you are experiencing this issue.

I have reported it to the development team to investigate.

@TsunamiZ you're welcome

Hi @nemesis05 I have forwarded on your feedback as I did with the Master Assassin challenge yesterday.

Hi @emre____ I'm sorry to hear that you are experiencing issues removing the Mari Lwyd cloak.

I have merged your post with this thread. Can you please try the steps mentioned by Ubi-oof.

Hi @Fridthir I'm sorry to hear that you have purchased two expansions and are unable to access them in-game.

I am also sorry to hear that you have not received a reply to your support cases. Please note that Customer Support will do their best to reply within 48 hours, however if there is a high volume of contacts then it may take longer for which I apologise. As we have just had the holiday period this will likely be the case.

Customer Support will reply to your support ticket as soon as it is possible. I have also merged your cases into one as we do not recom...