Ubi-Keo

Hi @IMaresaLI apologies for the late response.

I can see that your support ticket has been escalated. You will receive a response as soon as it is possible.

Thanks for your patience and understanding.

Hi @ArnasasLT apologies for the late response.

I'm also sorry to hear that you are unable to change the skin on your car.

If you are still experiencing this could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @SlingSh0t121 apologies for the late response.

I'm also sorry to hear that you have been unable to access the campaign. Can you confirm if you are still experiencing this issue? If so could you provide a screenshot of the error.

Hi @Faulty-Brain I'm sorry to hear that you are still experiencing freezing/crashing.

Could you please confirm if you have gone through the PC troubleshooting steps that were provided to you previously? If not could you please go through those then try again to see if that helps.

Hi @Fuel_Units apologies for the late response.

I am also sorry to hear that your game keeps crashing and that the troubleshooting has not helped.

Can you please provide a full list of the troubleshooting you have tried along with your system specifications.

Hi @Tompie44 apologies for the late response.

I am also sorry to hear that you had a bad experience in an online match.

Rather than naming and shaming players in our public forum, please make sure to use the 'Report an Issue' tool in-game, then select 'Report a Player'. This will tool will redirect you to our Ubisoft Support website, where you can create a case and upload videos of the player you are reporting.

For more information check out support article here.

Your post...

Hi @Transporter_ apologies for the late response.

I'm pleased to hear that you have been able to resolve the issue with the ghost. It is strange that you did not bind that button to your mouse.

I will keep an eye out for any similar reports, thanks for updating your thread with the solution.

Hi @Ex_tikOnYT apologies for the late response.

I am also sorry to hear that you are experiencing issues with the textures in-game.

I can confirm that other players have reported that some of the textures appear to be oversized since the update in December, we have a thread for this ...

Hi @FASTFRANK1952 apologies for the late response.

I am also sorry to hear that you still haven't received your Club Access.

I have checked and can see that you only created a support ticket for the duplicate purchase, which has been resolved. As Ubi-Thrupney previously mentioned in this thread there can sometimes be a delay with a purchase and it can take up to 24 hours to arrive. However, as it has been longer than 24 hours it would appear that there is an issue.

Therefore we recommend contacting support on one of our support channels that was ...

Hi @Giannis3477 apologies for the late response.

I am also sorry to hear that you are experiencing an issue with your personal best not saving.

Can you confirm if this happens on all tracks that you play or just certain ones? Also have you always experienced this issue since playing or did it just start happening recently?

Hi everyone,

It appears that after the update in December the textures in-game appear to be oversized for some players. This has been reported to the development team and is being investigated.

In the meantime some players have confirmed that changing the texture quality in-game to low resolves the issue. So if you are experiencing this issue I would recommend trying the workaround to see if it helps.

However, if it doesn't and the issue persists could you please provide your system specifications and we will forward those on to the development team.

Hi @barnan61 apologies for the late response.

I am also sorry to hear that your game is crashing on launch.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezi...

Hi @XertroV I'm pleased to hear that the issue with the driver's right hand was fixed with the update on December 14th

Hi Vikings!

I'm sorry to hear that you are experiencing crashes when launching the game. I understand that 'AchievementsDownload.cpp and DataOverlay.cpp' show in the crash logs.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again if you haven't already done so. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

If the issue persists I would also recommend trying to ...

Hi @Melvin277 I appreciate and understand you trying to help Totmacher81, however we can only assist in English on this forum and would prefer if you did not reply in another language other than English, thanks.

As Totmacher81 has not replied I will now lock this thread.

Hi @LapisLupis I can confirm that your save file will work on the Steam version.

Please ensure you upload your save to the cloud first in order to access it.

@YourLastDance thanks for the update.

Are you able to load any of your previous saves rather than the most recent one to see if the issue persists.

Hi @Whirley94 I'm sorry to hear that you are unable to collect the deed for 'Sweeting the Pot' quest.

If you have the Light-Fingered kill acquired then please reset the skill and try again. This is a known issue mentioned in the megathread link provided in the post above.

Hi @Racer_X-75 I'm sorry to hear that you are experiencing an issue with one of the Daughter's of Lerion icons remaining on the map after you have killed them.

Could you please confirm the following:

• Which Daughter of Lerion icon remains on the map for you?
• When did you kill the Daughter of Lerion who's icon remains on the map? Was it after the most recent update or before?