Ubi-Orion

@jkouny

Hey there

Sorry to hear you've encountered this error code as well.

The reason you will see reports over a long period of time is because this issue can be caused by a number of reasons and in the large majority of prior instances it's been determined to have been a remote issue.

We have however received a spike in reports of this particular error code in recent weeks so this is as advised by Ubi-Milky under active investigation at present. However we first of all have to ensure that it is not a remote issue so if you haven't already done...

@lucky-capybara

Hey there.

If your msinfo and dxdiag reports are in Polish yes it might be best to contact the support for your region so they can be properly understood. We have a Polish support team who will be able to help you out

@eyeofguy

Hey there.

 The 8 free tiers from owning the Premium Track Bundle is not the same as owning the Premium Track. Instead of Premium Track + 12 tier unlock, purchasing the track bundle during the SI 2022 event will unlock +20 tracks for those who already own the bundle to unlock +8 more.

I hope that answers your question but let us know if you require further assistance, thanks!

@zemonsterwiz

Hey there

No ETA we can provide at this time I'm afraid but as soon as we can confirm a fix is going to be implemented or any other news to share on this issue we'll share this to the forums.

Thanks.

@bygonedream @Lie-nus

Hey there folks.

Thanks for raising this with us. Can I ask whether your regular match replays are being saved in the match replay fol...

@imjust2baad420

No worries. We'll get back to you with any updates as and when we get them. Thanks!

@a_tin_of_bilbo

Hey there.

Thanks for submitting that to us. This is an ongoing and active investigation so as a result we're not able to provide any timeframe or ETA on any resolution I'm afraid. If we require more information from you or if we have any updates we can provide to yourself and other players on this we'll share this to the Discussions forum as soon as we can.

Thanks and apologies for any inconvenience caused as a result of this whilst we're working on getting this resolved.

@ubiplshelpmee

Hey there

I can assure you you would not have been permanently banned for no reason. We are however as advised by my colleague above unable to discuss in any further detail the circumstances surrounding your ban so as a result I will be locking this thread.

If you wish to discuss this further with us please reach out to us via a new or existing support case. Thanks.

@agnid1

Hey there.

Sorry to hear you're affected by this as well.

As advised by Ubi-Smash if you're able to capture this on video we'd appreciate it if you could submit a link to us so we can pass this on for further investigation.

Thanks.

@jacket430

Not a problem! Glad we were able to help answer this for you. Please let us know if we can help with anything else. Cheers!

@daniel12711

No worries! Glad we were able to help answer this for you. Cheers!

@mplack2020

Thanks for sharing your workaround for this issue, hopefully this will help others bypass this issue whilst we're working on a permanent fix.

@vodoon112

Hey there.

Sorry to hear you have encountered this issue.

Have you tried any of the workarounds suggested in the thread you linked above? I'm specifically referencing the post by AW7777777. This has worked for some players as a temporary workaround whilst we're working on a permanent fix. I understand however this isn't an ideal solution so it's entirely up to you whether you decide to try this or not.

I can see you have asked for your case to be added to the ongoing investigation on this other thread as well. The team does not re...

@guille2321

Hey there.

Sorry to hear you've encountered this.

I have checked and I don't believe this issue has yet been reported to us. As a result can I ask you to provide a link to a video demonstrating this if possible and a link to a current save file where this issue is present, please? Once we've got this from you we'll open this with the development team for further investigation.

Thanks.

@dotnettex

Hey there.

Thanks for sharing your workaround with us, hopefully this will help others experiencing similar issues in the meantime.

If anyone is able to provide the info requested in my previous post above please let me know. Thanks!

Hey there folks.

Thanks for your continued updates on this issue. The development team are actively working on resolving this issue. As soon as we can provide any updates for you on this we'll let you know.

@AW7777777

Hey there.

I can confirm that this scrolling bug is also a known issue and is under active investigation.

Our apologies for any inconvenience caused as a result of both of these issues whilst the team are working on a fix. Thanks.

@mcetnar

Thanks.

I have passed your info, screenshot and save on to the team for further investigation. If we require any more info from you or we have any updates we'll let you know here. Cheers!

@kashrlyyk

Hey there.

Sorry for the delay in getting back to you on this.

So we can see exactly what's happening here can I ask you if possible to provide us with a link to a video demonstrating this please? Thanks.

Hey there folks!

Sorry for the delay in getting back to you on this thread.

I believe that this is likely to be working as intended but I have raised the question with the Anno 1800 team and will get back to the thread as soon as I know more. Thanks!

@mate-kertai

Hey there.

Sorry for the delay in getting back to you on this.

Are you playing on fullscreen or windowed borderless? If you haven't tried both options could you give this a try and see if the same issue occurs please?