Ubi-Orion

Thanks for the reports folks, please keep those coming.

Hey there.

Thanks for reporting this to us. Before reporting this can I ask you to confirm that you have verified your installation and that the same issues occur after a clean boot? Thanks.

Originally Posted by Prion PR
Same thing is happening to me but not every game. I've played this game since release and never had connectivity issues until the last season started.

Hey there.

This issue is under active investigation at the moment. I've notified the team that you're affected. Please keep an eye on the forums for updates on this.

Originally Posted by Duvelril
Hello Ubi-Wan, I have no connectivity issues, my ping is at a solid 9-12 at all times. I've tried playing with a controller just to test if this problem keeps happening and it does, I've got a XBOX-ONE controller for Windows. I can't test it with a different mouse or keyboard but I don't think that's the problem since Rainbow Six Siege is the only game where I have this problem.

Hey there.

Sorry to hear the issue has persisted.

Have you tried playing after disconnecting any other input devices and performing a ... Read more

Originally Posted by lethargicsauce
here's the clip: youtube has been deactivated.
Do you accept the use of cookies to display and allow you to watch the video content? should be all there

Thanks for providing this for us. Can you confirm whether you have completed all of the connectivity troubleshooting linked above as well?

Originally Posted by B1G_A1AN


Players leaving in the first round in ranked and unranked never to return, why doesn't Ubi do something to fix this issue, it is just getting worse and worse and this season is the worst it has ever been, someone in the team leaves in the first round impacts the entire team going forward in the match usually leading to the team losing, thus because someone left and couldn't be bothered to return the remaining players lose the match and drop rank.

Hey there.

I completely understand your frustration... Read more

Originally Posted by Sasuke6182
everytime i play a game on siege. sometimes during pick phase my screen will be black screen during pick phase. and i am still in siege. the game will pick the operator for me but i cant load in and it happens in ranked and quick match

Hey there.

Welcome to the forums.

Have you tried verifying your installation first of all?

Originally Posted by Spagetto21
Hi, I have my twitch and Ubisoft accounts linked, I should recieve my drops but I didnt. Its been 3 days.

Thanks

Hey there.

I've just checked your account and I can see that 2 packs were received and both were opened on the 12th of April.

Originally Posted by tinpot_gaming
I wasn't very sure on what's considered cheating, because from what i've heard, playing on mouse and keyboard of ANY kind is considered cheating, but I play on laptop, so is it considered cheating if i play on laptop? I play on laptop because i don't have a ps4 or any console that can actually have siege. So i've been confused for quite some time now.

Hey there.

No using an external mouse and/or keyboard with a laptop is perfectly fine.

Originally Posted by HazzaStubs
I have this problem currently and It is not working, any guidance?

Hey there.

Please try the steps suggested here after ensuring that Ubisoft Connect and Epic launchers are running as administrator.

If the issue persists after doing so please let me know.

Originally Posted by mismatchsockss
So, I am only writing this because I have the issues with wasd keys sticking and being unable to move or cancel movements in game. The problem that I am having, is I have tried to verify files,(didn't help) I restarted my pc(no help), I even uninstalled and reinstalled the entire game(still no help). So I come to the forums and find a thread, saying to go into my files, delete the user interface preferences, and I do that, all for the issue to still be there. Finally I come here, where Ubi is saying to unplug other usb input devices because it may think it is a controller. Well, I did that, and even my usb mic, only my keyboard and mouse were left and I still had the exact same issue. I have only had this issues reoccuring since this newest seas...

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Originally Posted by RoyalGangstar
Hello,

My laptop graphic card is Nvidia GeForce GTX 1050 and main graphic card is Intel HD Graphics 630. All graphic cards are updated. For example nvidia card have latest version 465.89. I want to use reflex technology in the game with R6 vulkan but i can't run the game with vulkan option. The game is kicking me out at the beginning on black screen. When i disable my nvida graphic card which is GTX 1050 i can play the game. Sure with 6-8 FPS :/ It means i can't play as well but i can run the game . What is the problem? I want to play the game with GTX card. Can you help me to solve this problem?

Hey there.

Could you double che... Read more

Originally Posted by Bully.hitman
I got my problem solved its the error with the firewall in antivirus . i unistalled my antivirus software and used widows firewall.

the steps to solve this bugs in windows firewall is:

*open control panel
*go to windows defender firewall or search windows defender firewall
*in the dialog box go to advance settings in the left panel
*on the advance settings dialog box click inbound rule
*in inbound rule right side there will be add rule button
*in that add the battleye programs which is normally located in the C\Program Files(x86)\Common files\Battleye and add all the program present in it.
*next set it to allow connection for both (default it might be set to block connection dont forget to chang...

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Originally Posted by oBadMonkeyo
It seems VERY noticeable to me that since the last patch damage seems to have changed for a great number of weapons but the "hit" boxes are also totally jacked up. I shot someone in the face with a shotgun from about 8' 3x and then they shot me with a pistol once and I died. Game after game, I am unloading my weapon into people and I see blood, hear the repeated hits and most come away with little to no damage. Something changed. Something is jacked up. Please look into this.

Hey there.

Do you have any video of these incidents you could provide us with please? If so we'd be happy to investigate further.

Originally Posted by Hshsabbsbsbs
Hi, there’s an mmr glitch and I’m making 37 mmr being 23 games in. I was plat 1 and this season I’m in silver which isn’t fair since I haven’t abused this mmr glitch

Hey there.

We are aware of this and are actively investigating at the moment. Please keep an eye on the forums for updates.

Originally Posted by Solfa-
i was asking because i have to wait 30 days and my teammates wont wait on m,e

If it's due a change of clan/team we can potentially override the 30 day limit but you will need to contact us via a support case for us to arrange this for you.

Hey there folks.

We are aware of and actively investigating an increased number of reports regarding this. Please keep an eye on the forums for updates

Originally Posted by tincZZ
Better see it once. YouTubeShare has been deactivated.
Do you accept the use of cookies to display and allow you to watch the video content?
It surely something with skins of skin files, because I can't see some of them in the load out page. And if I set them, I just can't use them.
If the video I sent is still not enough, I will record another one.

Hey there.

Does this issue persist after verifying your installation? ... Read more

Originally Posted by French.Onion
I made a new account on uplay and ever since my game has crashed almost every game on my uplay version and my steam version. It either freezes until I close the game in task manager or it freezes for about 20 seconds then just closes itself, usually in the first or second round, completely randomly. Ive tried everyting I can possibly think of... Reinstalling both versions 3 times, verifying files, updating drivers, reinstalling uplay, clearing the game in my firewall, capping frame rate in the files. I've had crashing issues with this game multiple times before and reinstalling it has fixed them every time. My PC is a beast so it's definitely not a hardware issue. Can anyone please help me, i've literally spent like 12 hours trying to fix this......

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Originally Posted by B_SoF
vulkan failing & dx better now ! since battle pass vulkan not good ! gone back to dx!!!

Hey there.

What exactly is the issue you're experiencing with Vulkan? Is it crashing or is something else occurring? Thanks.