Ubi-Orion

Originally Posted by TSM.Creepy
hello.im trying to buy r6 credits with 25 euros buy its teling me that please try again in a few seconds so please i need a solution ive send a tickets from 4 days and no one reply

Hi there.

I'm sorry to hear that nobody has as yet got back to you on this case. We will need to investigate this further for you via a private channel so I'd suggest reaching out to our social support teams or opening a live chat during our opening hours. You can reach us either through the ... Read more

Originally Posted by Aleksyaa
So, my friend got R6 from steam, and he can't play because the launcher ask him for a key. Thing his, i shared him the previous solution and he did every one of the above. That didnt work. we really need help lol ;;

Hey there.

You shouldn't need a key to launch the game, if he's being prompted for a key and the steps above haven't helped I suspect it's likely to be an account issue which we can't really investigate over the forums. So we can determine exactly what is happening I'd recommend he opens a support case.

He can reach us either through the ... Read more

Originally Posted by grila.boy
This worked instantly

Excellent! Thanks for updating us and glad it's resolved for you.

Originally Posted by Belishine
On saterday i played with a friend to get the corsar wepen skin. Was fast and easy but when i looked at all the skines i never got it. On top of all of that i keep geting the issue of players going invise when they in mid of hallway in a open room and even if they stand in corner i can not see them. This be servers missing content and needs fixed. I have been waiting over 6 months for it to get fixed with no inprovment to this major issue turning the game into unplayable for huge chunks of time. If you want more info on this its in the post ps4 issues that are not fixed yet.

Hi there.

Would you be able to provide us with screenshots show... Read more

Originally Posted by IIvGalzAngelvII
I don't can confirm that but the last time I tested I received.

Alright well if this is working for you recently hopefully the issue is now resolved but please keep us updated.

Hi there.

If thiese issues are still present can you confirm what platform you're playing on please?

Originally Posted by BeYmOuTTTT
Hello r6 players ! im very very sad with this issue again , i've reset my ps4 because of bugs on my consoles and stuck in ps menu and stuff... , i've uninstalled r6 and did it as it occurs to the others ! So please help for this , ik that there are issues on disc version but im really wondering if i buy the digital one i will no longer have the same problem on my ps4 and i already know that my ps4 is completely empty cuz as i said it's already reseted , thanks for your response !

Hi there.

This issue is usually caused by a disc installation issue if it's happening on a regular basis. I would however also recommend attempting every step sugge... Read more

Originally Posted by GLIDERIDER02020
Mr Ubi Milky it only occurs when playing in groups and co op mode. It doesn’t appear in Lone Wolf. I am unable to send a video but I do know that many other people are having the same issue. If I remember right, it started late Shadow Legacy and has been in through all Neon Dawn.

Thanks for the report. We'll keep an eye out for further reports and video of the issue.

Originally Posted by Blezzeeroller
If I could add screen shots, how would I go about doing that

You can add those by clicking the insert image button on the post bar above where you're typing or alternatively you can host those images elsewhere and send us the link, up to you

Originally Posted by BaLLzl3
I was on with 1 other person. I ended joining the party of 2 others as we were talking about what was going on. After a hour we all left. It never loaded into the game.

https://youtu.be/RENUxY5No3c
The hour glass just spun and never loaded. I'm bringing this to UBIs attention in hopes theres a way they can put in where the person gets kicked after 5 minutes and they have to rejoin. Now 5 people lost MMR and rank because of this

Thanks for the report.
... Read more

Hey there folks.

If this is still an issue for you and it is not resolved by fast travelling to another region and then back again if possible would you be able to provide images/video demonstrating this please? Thanks.

Hey there folks.

I can confirm that this issue is known to the development team and is under active investigation at the moment. To assist the team with their investigation we would like to request save files from you if you haven't already submitted those to us and if you're playing on PS4 or PC, it is not possible to export save files on other platforms unfortunately. You should be able submit your save files to us by starting a Live Chat or contacting our support teams on ...

Read more

Originally Posted by rangergab
As the title states the game keeps kicking me for supposedly slow interent connections I have gigablast interent speeds and proper port setups for hyperscape this, so far is the only gaming kicking for slow interent. Not worth my time even if its Free. I suggest everyone boycotts this game till the producers fix their servers and there connection issues cause clearly its on their side trying to blame it on us players

Hi there.

If there are any issues with connectivity on our side then we will absolutely investigate those. We first of all need to rule out other external factors first however, If you haven't already done so please perform each... Read more

Originally Posted by MandoAllDay
Title says it all. I load up the game, I get black screen and only game audio.

Hi there.

I'm sorry to hear that. If these issues are still present for you can I ask you to give the steps suggested here a try first of all please. If the issues persist after doing so please as suggested open a support case with us so we can investigate further. Thanks.

Originally Posted by Dangeus23
Display driver version Nvidia 417.71 [build r417_68] is not supported.
To ensure the best experience possible,
please install the latest display driver available. - How to solve?

Hi there.

What GPU are you using? This message can be displayed if your GPU is below the minimum requirements.

@ihatetimetravel

That's great, thanks. I'll report this to the team for you now.

Hey there folks.

So we can investigate this further for you both can I ask you to provide any images or even better video of this issue we could take a look at please? Thanks.

@michalinos1390

Hi there.

We are investigating reports of crashing at the moment since the latest update. Can I ask you first of all to confirm that you have attempted every step suggested here please? If you have and the issues persist we'd like to take a look over your system files, these will n...

Read more

@galloglas_kilt

Hi there.

I don't believe this issue has been reported to us yet. If the issue persists after loading a previous save or restarting the game can I ask you to provide images and if possible video of the issue we can report to the team for further investigation? Thanks!

@galloglas_kilt

Hi there.

I don't believe this issue has been reported to us yet. If the issue persists after loading a previous save or restarting the game can I ask you to provide images and if possible video of the issue we can report to the team for further investigation? Thanks!