Ubi-Orion

Originally Posted by skylarkblue11
So I've been waiting the past week for live chat to open, which it hasn't, just gave up and went to make a support ticket but then saw this when I went to submit it:

So that's awesome, closing both methods of support is smart.



I stopped playing the game a while ago, before uplay turned into ubisoft connect, and recently came back to the game. However, I quickly noticed something was wrong, my microphone was not being picked up at all in-game.

I have gone through this (...

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Originally Posted by KCarbon12
This game has been wack for the longest time but there's nothing worse than getting kicked by the game for no reason and getting demoted. I had no connectivity issues prior to getting kicked, the game just did it. I then tried to reconnect twice. Both unsuccessful attempts and received an abandon sanction.

This is such a dumb part of this game especially when you are working into higher ranks and get demoted for a problem within the game. Things like this in ranked make my blood boil because the game is good yet so unreliable sometimes it’s infuriating.

Hi there. Welcome to the forums!

If these issues persist over a longer period o... Read more

Originally Posted by CapConscious
Hello again,

Since the original post it does seem apparent that Ubisoft Support has increased the requirements/verification checks for recovering accounts.
I have recently come across a group that exploits Ubisoft's API to retrieve information about users that otherwise shouldn't be available, which aids them in stealing accounts.
They can retrieve: All general account information, linked accounts, games, purchase dates, skins/other content
Images:

...

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Originally Posted by karmaaaaaa.
hi ubi-orion, Ive been having this problem for a while now and I cant figure out what to do, I bought r6s on steam but when I linked it to my ubi account it still says I have no games
what can I do

Hi there.

Just for future reference please create a new thread from the correct forum on your issue if one isn't already available just to avoid your post being missed, this is the console player support forum not PC.

If the game isn't able to be launched from your Steam account it's likely to be the case you're signed in on the wrong Ubisoft account. If you have any other Ubisoft accounts you're aware of please try signing in on ... Read more

Originally Posted by Lun4tikYT
Apparently I don't have enough space for 60 GB R6 but i checked my 1 TB SSD and it's not even half full

Hi there.

That's strange. It might perhaps be a download cache issue. Please see the links for Steam and ... Read more

Originally Posted by Salman_9987
Hi Rainbow Six Siege Technical Team,
Its been a year since the voice chat is not working in Pakistan for players. How is it that we can connect to the game without VPN play the game no problem but the voice chat doesn't work we can see the mic appearing when we talk but the other players cannot hear us nor we can hear them.
What is this voice chat issue and its nor for me the whole community has the same issue some are using VPN or programs like exit lag to use voice chat which surprisingly works. But why is Ubisoft blocking our voice chat? What is the issue?
No one from your team is looking into this issue and the game is becoming dead here because of lack of communication in ranked matches. How are we supposed to play when ...

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Originally Posted by Oldskoolpowr115
There is a way that I can share my console progress to the pc?
like operators, level, renonw, etc

Hey there.

All progress, unlocks etc are platform specific. At this time Siege does not support cross progression between platforms.

Originally Posted by NewSpark505
For the third time this week, I've been suspended because my game has either crashed, my connection to the server was suddenly cut off, or the game experienced a connection error. I dealt with the MMR loss and the short suspensions without complaints, but today all I did was start my queue into ranked before facing a connection error that forced me to restart my game. As soon as I relaunched the game, it told me that I had to reconnect to an ongoing match that I was never queued into, to begin with.

...

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Originally Posted by karmaaaaaa.
I need help immediately. My ubi account is linked with the same exact steam account I bought siege with but still gives me an authentication error when I try to load it up please help

Hey there.

if you're being given an authentication error it's either the case that the game has been linked to another Ubisoft account or you've purchased and linked DLC on a different Ubisoft account.

Are you aware of any other Ubisoft accounts you own? If so I would recommend signing in on those and trying again. When you're on the correct account you will no longer see this error.

If you're not sure of any other accounts you have if y... Read more

Originally Posted by Knightninja46
Me and my friends recently just played two ranked games and none of use recieved and ranked points for either game. We’re very upset because we tried very hard for those wins and if we got points like we were supposed to my friend would be champ and I would be plat 1. Just feels like a huge waste of time

Hi there.

It is sometimes the case that MMR doesn't update until after the game has been reset. If it's still missing for you after doing so can you let me know when these matches took place(Date, time and time zone) so we can look into this for you please? Thanks.

Originally Posted by michi12234555
Hallo mein ps4 Kumpel und ich am och haben uns mehrmals Geadded weil wir uns gegenseitig immer als offline angezeigt werden wir haben schon probiert alles aus zu schalten und neu zu starten aber ich weiß nicht mehr weiter hoffe ihr könnt mir helfen.

Hey there.

Unfortunately we're not able to offer German language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from ... Read more

Originally Posted by Zacattack577
Dear Ubisoft R6,

There is a big in the game that has been an issue in my matches and it is that when the enemy lesion has the "Risen" headgear on. It makes it to where anywhere he is looking at you from there will be a very bright neon light that makes you actually blind and the best part is when he can see you fine but you're experiencing a literal seizure. Even if you kill him the bright light is still on the ground blinding you and your team. No offense but I think this is the easiest thing to fix either disable the headgear entirely or turn the light on it off. I am seriously going to quit this buggy game if this doesn't get fixed.

Thanks,
Zacattack...

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Originally Posted by AJGames05
So I redeemed a 3 day renown booster on Ubisoft Club, and it showed up in my inventory, I was activating it while frames away from joining my unranked match, i pressed activate 1 frame away from joining the match and when I get out of the match it shows that I have 0 time on my booster and 0 boosters. Any help?

Hey there.

We can certainly look into that for you but we'll need to do so via a support case. You can reach us either through the ... Read more

Originally Posted by vxz-_
did u ever get what u needed because i bought 3 lots of the 600 credit ones the 1st 2 worked and my 3rd hasnt and my mum has been saving up for a while to get me these for my birthday i have the receipt for all 3 and proof i bought them

Hi there.

We can investigate this further for you if those credits are still missing but we will need to do so via a support case. You can reach us either through the ... Read more

Originally Posted by SpectraGMacula
I’m having trouble with my Scuf controllers and their adjustable triggers ever since the last update. Anyone else experience this?

Hey there.

We'd recommend contacting the manufacturer regarding these issues if you believe it's a unique issue to these specific controllers.

Originally Posted by JuanMaddox
Im sure these get posted every day but it is out of control. I wish Ubisoft would at least make it so that if you get hit with a DDOS attack and your team still wins you don’t get penalized. It is absolute ******** that my friends can pull off a 4v5 or 3v5 and we still get punished because someone else is cheating and still managed to lose. I get that sometimes a toxic clown may get a free win but at least it doesn’t feel like the rest of us get spit on by Ubisoft and told oh well we tried xd.

Hey there.

If you have been on the receiving end of a DDoS attack please report those players to us on a support case so the team can take action. Ple... Read more

Originally Posted by SckMyNick
i didnt get my pack yet are you still investigatin?

This issue is still under investigation, I do apologise for the delay in getting this resolved. I have passed your details on to the team to let them know you're affected by this just in case individual action needs to be taken tor resolve this for you. Thanks.

Originally Posted by imnotgodly.
So today i just started playing siege again i loaded in the first time in about 6 month or so and it says im on controller when i have never even touched a controller before, im on pc what im trying to say is that it's saying im on controller when im on keyboard and mouse i dont have anything plugged in beside my mouse monitors and my mouse and a mic beside that nothing else

Hey there.

Welcome to the forums! Just for future reference please if you don't see a thread related to the issue you're experiencing create a new one as this post isn't related to the issues experienced in the thread.

This issue is known to the development t... Read more

Originally Posted by Rockett.Man
Thank for letting see those options but Unfortunately, nothing worked mate. I don't know what to do anymore you were my last try now I believe it is impossible for me to try and fix it. now it's a job for you to fix that bug for a number of pc players thanks for the help now it's your job hope you make it.

Hey there.

I'm sorry to hear the suggested workarounds in the thread linked above didn't work out for you. This issue is under active investigation at the moment, I do apologise for any inconvenience caused whilst the team are working on getting this issue resolved.

Originally Posted by EvilkillerX
I have completed Article 5 multiple times but didn't get the Bartlett University skin, I noticed that this happen to many players I tried to scan my game files but didn't work so I sent a message to the Ubisoft support included a photo to prove I done it and they send me a link to here.

Hey there.

Thanks for flagging this with us. This issue is under active investigation at the moment and the team are working on getting this resolved, you've likely been referred to the forums as when this issue is fixed it'll likely be confirmed here pretty soon afterwards so I'd suggest keeping an eye out for updates.